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Organizational Behavior and Culture

Identify an organization related to health care in which you are interested.

Write a paper (1,000 to 1,250 words) that addresses the following:

1. What is organizational behavior?
2. What makes up an organization’s culture?
3. What is the significance of the Hawthorne Studies to the study of organizational behavior?
4. Compare and contrast the findings of the Hawthorne Studies with at least two other organizational behavior studies, one of which must be from a source other than the textbook.

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.

Energy transfers

A climber changes______energy to_______energy and_________energy

 

A springboard changes______energy to________energy and________energy

Week 5 HRMN Discussion Question

DISCUSSION INSTRUCTIONS: To respond to this week’s questions you want to develop your ideas in response to either Question 1 or Question 2. But everyone must respond to Question 3. Include a minimum of 2 references and 350-400 word count for each question. (see attachments) Question 1: Defining training and understanding its strategic purpose At first glance, Week 5 content spans two seemingly disparate functions – developing training and assessing employee performance. The processes are defined and presented sequentially in your text. In reality, the functions are more closely related than they seem in the sense that assessing performance could identify a need for training, couldn’t it? Let’s talk! What I would like you to do for this first conference is to think about training. What exactly is training? Please don’t parrot-back the text definition!!! Include in your discussion and explanation, your ideas about WHY you think corporations spend billions of dollars every year to provide training for their employees. And last, in your “definition” discussion include your ideas about how training supports an organization’s strategic goals and objectives. What does training do for an organization? Are there really any benefits? Why or why not……? OR Question 2: The Instructional Design Process Your book refers to the Training Program Development Model and provides a really nice graphic of the flow presented in Figure 8.6 on page 19. For years, I’ve known this process as the Instructional Design Process. Whatever the title, the process flow is standard. To respond to this topic, I would like you to discuss and describe in detail the instructional design process or as our book refers to it, the Program Development Model. Demonstrate your understanding of the process. What are the major components? Why do trainers follow this process flow? What are characteristics and/or consideration of each of component? Do you think one stage is any more important than another? Be sure to explain your answer and include citations from your research to support your ideas. Question 3: Critique this Training Proposal (Everyone responds) Now that we have discussed the stages of training design including the needs assessment, the design and the evaluation steps, I am asking you to apply your knowledge and understanding. Review the following proposed training design and then develop a critique of its effectiveness and make your recommendations for improvement. Let’s do it! Your analysis might be guided by the following questions: What do you think is done well in the design and what suggestions do you have for improving the training? Why? Do you think the design met the stated training outcomes and is the evaluation as designed substantial enough? Are the evaluation goals Specific, Measurable, Acceptable, Realistic and Time Bound? Imagine yourself as an attendee at the training. How effective would this session be for you? Your specific program analysis might include determining if the right intended audience is included in the training, if their possible learning styles have been taken into consideration, and if the goals and objectives of the program are clear and appropriate. Is the delivery of the program effective? Is the assessment of the training sufficient? As an aside and a suggestion: You might want to conduct supplemental research on Learning Styles and Learning Style Preferences and include a review of the proposed training as it meets/does not meet the learning style preferences of the attendees. As we design our training content we need to include activities that entice the various learning styles of our training audience. There are five recognized learning styles but we usually focus on just three: VISUAL, AUDITORY, and KINESTHETIC. Visual learners process information best by reading the material. Auditory learners prefer to hear their information. Kinesthetic learners like “hands-on” reinforcement of the course ideas. Know that we cannot meet all of the preferences, all of the time. Our goal as content developers is to recognize the varying preferences and attempt to design specific exercises to meet each – when possible. When you take HRMN 406, you will focus on this concept in more depth. But if you’re interested, research the topic Learning Style Preferences and enjoy! Training Program: Safe Driving for Schools Audience: 50 School bus drivers Duration: 2 hours Desired Outcomes: – understand the potential dangers, risks, and statistics associated with a variety of road safety issues – avoid behaviors that may put students in danger while on the school bus Materials: – Flip chart – Internet access Delivery: 1. In a lecture, explain to trainees that according to the National Highway Traffic Safety Administration, motor vehicle crashes are the leading cause of death among Americans up to 34 years old. Factors such as alcohol, high-speed driving and other dangerous behaviors contribute to these crashes. Most accidents could be avoided by following common safety practices. 2. On a flipchart, draw two columns for the “dos and don’ts” of driving. Ask trainees to brainstorm about items for both lists. 3.Divide students into five groups, and assign one of the following topics to each group to research on the Internet and then present to the class: – Impaired driving (DUI/DWI) – Seat belts – Speeding – Distracted driving (such as driving while eating or talking on a cell phone or texting) – Drowsy driving – Lack of knowledge, skills or abilities – Equipment failures Learning and Skill Evaluation: Trainees will take a multiple choice question exam with 20 questions. They must get at least 17 correct in order to pass the Safe Driving for Schools course.

Networking Paper

Develop effective customer service systems

Do you believe good customer service has a direct impact on the profitability on a business?

An older study of the impact of CRM on the profitability of high technology firms provides additional detail and insight into the importance of customer service in the B2B (business-to-business) space. Another study by Accenture found that excellent CRM performance could improve a company’s return on sales by as much as 64 percent over merely average performance. Ten CRM capabilities accounted for fully half the improvement in return on sales. Of those, five are clearly customer service capabilities:

? Strategically manage large account customers

? Develop effective customer service systems

? Proactively identify customer problems and communicate resolution options

? Leverage customer information from the service process

? Prevent customer problems via customer education

For each billion dollars in sales, Accenture estimated impact on increased profitability as follows:

? Customer service-$42 million

? Sales and account management-$35 million

? Marketing-$34 million.

Concepts of emerging markets and new global challengers

1. How do the changes in lifestyles in countries around the world affect the pace of globalization?

2. Which kind of company would be most likely to see globalization as primarily having only a downside? Give example of a company.

3. Which kind of company would be most likely to see globalization as having no downside? Give an example of a company.

4. How are the concepts of emerging markets and new global challengers related?

Explain key functions of a business operations

Assignment #1 – Key Functions of Business Operation

Traditional Paper: Research, identify, and discuss the six key functions of a business’s operations.

Assignment #2 – Four Functions of Management

Traditional Paper: Research, identify and discuss the 4 basic functions of management. Also, explain which function you feel is most important and why.

Assignment #3 – Roles of Human Resource Management

Traditional Paper: Research, identify, and discuss the basic roles of HRM professionals, as well as explain how their roles have changed over the year.

Assignment #4 – Marketing Mix

Traditional Paper: Research, identify, and discuss what the marketing mix is as well as why it is important to a business.

Assignment #5 – Financial Planning

Traditional Paper: Research, identify, and discuss what financial planning for a business is, why it is important, and what can happen if not done accurately.

Assignment #6 – Information Technology in Business

Traditional Paper: Research, identify and discuss the evolution of Information Technology and the impact it has had on businesses.

Assignment #7 – Social Responsibility of Businesses

Traditional Paper: Research, define and discuss social responsibility, what it means, and its role in business.

Assignment #8 – Review & Reflection

Review and reflect on what you have learned over the past 8 weeks. Identify and discuss what the most practical and easily applied lesson you learned was. Also, discuss which lesson was the hardest for you to grasp? Why?

Explain High Technology Marketing in non-technological environments

Explain High Technology Marketing in non-technological environments

What are some considerations in marketing a high-technology product that are significantly different from marketing in non-technological environments, and how are these considerations impacting organizational response?

Explain e-commerce business models

Explain E-Commerce Business Models

At the next highest level, there are e-business models for activities defined by the nature of participants in the primary value relationship, such as business to consumer, or B2C.

1-What other types exist at this level and what are some examples of them in terms of Internet Web sites or other Internet applications that primarily employ that model?

2-For example, can you think of any Web site examples of B2B, C2C, and C2B?

3-Can you provide examples of Web sites that demonstrate an integration of these models, such as B2C and B2B?

In reply to this post, share any examples of Web sites with e-business models that you think are primarily B2C, B2B, C2C, and C2B Also, briefly explain why you think that is the primary model (i.e., what information on the Web site gives you that impression).

Examine the importance of developing a solid marketing plan

Read the article titled “30 Tips on Using Social Media for Competitive Analysis”, located (https://smallbusiness.yahoo.com/advisor/30-tips-using-social-media-competitive-analysis-134309477.html). Next, select the top-three (3) tips that you would use to conduct social media competitive analysis for a small company of your choice. Explain your rationale.

Examine the importance of developing a solid marketing plan in executing social media marketing activities within a company. Provide an example showing such importance to support your response.