Transformational leaders exercise leadership largely by:

a. Using rewards and punishments effectively b. Inspiring followers to accept their values c. Offering power in exchange for support and loyalty d. Depending heavily on the power of their position in the organization

2. A new technology that enables companies to track different consumer preferences among diverse groups is:

a. Customer relationship management systems (CRM) b. Enterprise resource planning systems (ERP) c. Electronic funds transfer systems (EFT) d. Critical path management systems (CPM Which of the following is not an empowerment vehicle? a. MBO b. Self-directed work teams c. Chain-of-command d. Stewardship

Q15. Organizations implement vertical and horizontal coordination to manage their work efforts. Which of the following is not a feature of vertical coordination?

a. Authority b. Networks c. Rules and policies d. Planning and control systems

Q16. Organizational architecture is concerned with:

a. examining the structure of an organization or team, and predicting the managerial consequences arising from the structure b. creating structures for organizations that minimize inefficiency and maximize employee satisfaction c. designing workspace that helps improve employee effectiveness d. identifying buildings where organization headquarters can be housed

Q17. Transactional leaders exercise leadership largely by:

a. Using rewards and punishments effectively b. Inspiring followers to accept their values c. Offering power in exchange for support and loyalty d. Depending heavily on the power of their position in the organization

Q18. Which of the following organizations is most readily understood by using Bolman and Deal's symbolic frame?

a. Catholic church b. McDonald's c. Amazon.com d. UK's Ministry of Defence

The capacity of an organization to adjust its behavior in view of the experience it gains and theories it develops is called:

a. expectancy theory b. intelligent design c. organizational learning d. reengineering

Q22. According to Katzenbach and Smith, in their book The Wisdom of Teams, the most significant way to determine whether a team is functioning well is to determine:

a. whether they get along well together b. whether they are operating according to a team charter c. whether they know how to manage conflict d. whether they achieve their performance goals