MGMT 3620 Multiple Choice Questions

MGMT 3620 Multiple Choice Questions

Subject: Business    / Management
Question
QUESTION 1
1. Which of the following continuous improvement tool is based on the
concept that a small number of causes contain the bulk portion of all quality
problems?
a. Cause-and-effect
diagram.
b. Run chart.
c. Fishbone diagram.
d. Pareto chart.
e. Pie chart.
4 points QUESTION 2 1. Three samples of four observations each have been taken for a process,
with actual measurements (in inches) shown below:
Sample 1
Sample 2
Sample 3 2. Observation 1
12
12
14 Observation 2
18
20
15 Observation 3
19
21
13 Observation 4
12
15
10 What is the mean of the sample means in this case?
a. 13.00
b. 14.25
c. 15.08
d. 15.25
e. 16.00
4 points QUESTION 3 1. A quality control chart which controls process dispersion (variation or range)) for
variables data is:
a. X-chart.
b. R-chart.
c. P-chart.
d. C-chart.
e. none of the above.
4 points QUESTION 4
1. Which of the following is not an attribute measure in quality control?
a. Delivery time for supplies. b. Percentage of early shipments.
c. Number of orders shipped late.
d. Errors per thousand lines of
computer code.
e. All of the above are attribute
measures.
4 points QUESTION 5 1. 2. A major department store decided to check on the satisfaction level of
customers to its repair service. A telephone survey was conducted over 10
weeks. The 200 customers (sample size) contacted each week were those who
had received service the previous week. The results were:
Week Number of
Dissatisfied
Customers
(out of 200) 1
2
3
4
5
6
7
8
9
10 22
34
36
28
21
30
26
32
24
30 What type of quality control chart would you apply in this case?
a. X-chart.
b. R-chart.
c. X-chart and R-chart.
d. P-chart.
e. C-chart.
4 points QUESTION 6
1.
A company has received back for repair 5% of its sold products under a one year
warranty. The associated quality quality cost is classified as:
a. prevention cost.
b. appraisal cost.
c. internal failure cost.
d. external failure
cost.
e. answers "c" and
"d".
4 points 1. QUESTION 7
A quality control chart that controls a proportion of students being on time for classes
is:
a. X-chart.
b. R-chart.
c. P-chart.
d. C-chart.
e. none of the
above.
4 points QUESTION 8
1. 2. A major department store decided to check on the satisfaction level of
customers to its repair service. A telephone survey was conducted over 10
weeks. The 200 customers (sample size) contacted each week were those
who had received service the previous week. The results were:
Week Number of
Dissatisfied
Customers
(out of 200) 1
2
3
4
5
6
7
8
9
10 22
34
36
28
21
30
26
32
24
30 What is
distribution?
a.
0.000
b. the standard deviation of sample (sampling) 0.005
c.
0.010
d.
0.015
e.
0.025
4 points 1. QUESTION 9
Which of the following is NOT an element of total quality management?
a. Quality training.
b. Continuous improvement.
c. Teamwork.
d. Total quality control.
e. All of the above are elements of total quality
management.
4 points QUESTION 10 1. Three samples of four observations each have been taken for a process,
with actual measurements (in inches) shown below:
Sample 1
Sample 2
Sample 3 2. Observation 1
12
12
14 Observation 2
18
20
15 Observation 3
19
21
13 Observation 4
12
15
10 What quality control chart(s) would you use in this case?
a. X-chart.
b. R-chart.
c. X-chart and R-chart.
d. P-chart.
e. C-chart.