1.For any department of your choosing (except for physical therapy and health information management, which are used in the chapter’s examples), create a General Objective that identifies this department’s overall mission, and provide a set of three to five Functional Objectives describing how the general objective will be pursued. Then select one of your functional objectives and in outline form create at least one Procedure that could be applied in pursuing the objective.


2. For a work organization and a specific department or function with which you are familiar, create two organizational charts—a master chart for the organization overall, and a supplementary chart depicting the structure and arrangement of the specific department or function. (If you have no familiarity with an actual work organization, invent an organization and department in chart form using the chapter’s material for guidance.) Use your charts to answer the following questions:



Is the organization more appropriately described as centralized or decentralized? Why?
What management position appears to have the broadest span of control in terms of number of direct reporting employees? Why?
What is the longest single departmental chain of command in the organization, and how many levels does it consist of?
Assuming that dramatic losses of business activity have necessitated reorganizing, revise your original master chart for the organization overall to “flatten” the organization by at least one level in two principal chains of command.