CHAP_01_5DEC CHAP_01_5DEC Question 1. (p. 5-6) According to the opening case, Ray Ozzie has a reputation for being "the ultimatetechie", which makes him an ineffective leader.2. (p. 5-6) According to the opening case, Ray Ozzie's talents were highly appreciated by BillGates.3. (p. 6) The four key elements that make the current business environment different from thepast include globalization, technological change, the importance of knowledge and ideas andcollaboration across organizational boundaries.Chapter 01 - Managing4. (p. 8) It can be said that technology both complicates things and creates new opportunities.5. (p. 8) Among people who work long hours in high-stress jobs, 59% said technologylengthens their workday.6. (p. 9) Knowledge management is a set of practices aimed at discovering and harnessing thecompetition's intellectual resources.7. (p. 10) Collaboration can occur between but not within organizations.Type: Vocabulary8. (p. 11) Better serving the customer can start with involving the customer more in companydecisions.9. (p. 11) At one time there were at least 2,000 auto makers in the U.S.; now, there are only 3.10. (p. 11) The fundamental success drivers for an organization are innovation, quality, speedand product delivery time.11. (p. 12) If an organization does not innovate, it will die.Chapter 01 - Managing12. (p. 14) Today, customers value both the quality of physical goods and the quality ofservices.13. (p. 16) "Cost competitiveness" means pricing your products lower than all competitors'products.14. (p. 19) To be efficient is to achieve organizational goals. To be effective is to achieve goalswith minimum waste of resources.15. (p. 19) Efficiency is far more important than effectiveness in today's competitiveenvironment.316. (p. 19) The four traditional functions of management include planning, organizing, leadingand service.17. (p. 19) Small organizations do not have to pay close attention to the controlling function tobe successful.18. (p. 22) Top managers are also called tactical managers since they must translate the generalgoals into specific objectives and activities.Chapter 01 - Managing19. (p. 23) Frontline managers often have titles such as supervisor or sales manager.Learning Objective: 420. (p. 26) The need for interpersonal and communication skills fades as a manager moves fromthe lower levels of an organization into the upper management arena.: 521. (p. 26) As managers rise through an organization, they will probably rely less on theirtechnical skills.22. (p. 26) Interpersonal skills are most important early in your career, whereas technical skillsare important as you rise higher in the company.: 523. (p. 26) Being a manager is more like being the conductor of an orchestra than playing aninstrument in it.524. (p. 26) In today's work environment, one should only focus on becoming a specialist, sincejobs are becoming so specialized.25. (p. 27) Emotional intelligence involves the skills of understanding yourself, managingyourself and dealing effectively with others.AACSB: Group/individual dynamics in organizationsBlooms taxonomy: KnowledgeDifficulty: EasyLearning Objective: 5Chapter 01 - Managing26. (p. 28) In managing your career, it is important to know that now, more than ever,individuals will be accountable for their actions and for results.Chapter 01 - ManagingMultiple Choice Questions27. (p. 6) Which of the following is NOT one of the key elements that make the current businesslandscape different from the past?A. GlobalizationB. DiversityC. Technological changeD. The importance of knowledge and ideasE. Collaboration across organizational boundariesthe following are key components of the "current landscape in business" EXCEPTA. Technological changeB. GlobalizationC. The importance of knowledge and ideasD. Collaboration across organizational boundariesE. Isolationism29. (p. 7) Successful CEO's know that the change from a local to a global marketplace is:A. Gaining momentumB. IrreversibleC. StableD. SlowingE. Both A & B are correct30. (p. 7) About how many people use the internet?A. 1,000,000B. 5,000,000C. 50,000,000D. 500,000,000E. 1,000,000,000
marketing quiz test bank marketing quiz test bank Question 71. Compared with sales analysis, PERFORMANCE ANALYSIS: shows which customers should be dropped. ? looks for exceptions or variations from planned performance. does not do as much comparing against standards. shows how to improve performance. All of the above. 72. Performance analysis differs from sales analysis in that performance analysis involves: detailed breakdowns of a company's sales records. analyzing only the performance of sales representatives. ? comparing performance against standards--looking for exceptions or variations. analyzing only people--not products or territories. budgeting for marketing expenditures on the basis of contribution margins. 73. A marketing "performance analysis" is most likely to compare: an individual sales rep's performance to total company sales. a firm's sales with its competitors' sales. sales by product to sales by territory. advertising cost to sales. ? planned sales with actual sales. 74. The main purpose of a performance analysis is to: see whether or not the 80/20 rule applies in a particular situation. ? uncover variations in performance that may be hidden in summary information. determine who should receive a performance bonus when profit is greater than expected. determine if the marketing budget is large enough to achieve the expected sales performance. provide a detailed breakdown of a company's sales records. 75. Which of the following statements might result from a performance analysis? Our California salesman sold more aluminum tubing than any of our other reps. Sophia Sanchez calls on two of our three biggest customers. Joshua Voigt sold less tubing to wholesalers than to manufacturers. Walker Brown sold more aluminum tubing than steel tubing. ? Pele Ruiz's sales are over his quota. 76. Doug Selkirk is a sales manager for IBM. He has asked his assistant to prepare an analysis that shows what percent over or under quota each sales rep was during the last year. This is an example of using natural accounts. the contribution-margin approach. sales analysis. target market analysis. ? performance analysis. 77. Performance analysis: is based on qualitative factors, as contrasted with sales and cost analysis which are based on quantitative data. is most useful in situations where the iceberg principal is not likely to be a concern. indicates why problems have occurred and how to solve them. ? may be based on several different performance indexes. All of the above are true. 78. A good reason for using performance indexes is to: convert sales data to profit data. ? make it easier to compare situations. find territories where actual sales are very high or low. direct management attention to territories where the market potential is greatest. None of the above is true. 79. Performance indexes: are based on the "iceberg principle." ? show the relation of one value to another. are used mainly to eliminate lazy salespeople. provide a qualitative measure of what "ought to happen." are calculated from the Consumer Price Index. 80. If Salesperson A has a performance index of 80 and Salesperson B has a performance index of 120: Salesperson A's performance should be used as a model to improve everyone's performance. Salesperson B's performance should be improved to bring it up to "average." ? Salesperson A may be having some problems. Salesperson B should be fired. the two average out to 100--and "all is well." 81. If Salesperson X had a performance index of 80 and Salesperson Y had a performance index of 120, then: ? Salesperson X may be having some problems and his sales performance should be investigated. the two would average out to 100--and this would suggest that "all is well." Salesperson X's performance should be investigated as a guide to improving everyone's performance. Salesperson Y probably should be fired. Salesperson Y obviously had higher sales than Salesperson X. 82. Information about five sales reps and their territories is presented below. Which would have the highest performance index? Aayak Bellio Cadams ? Dooty Eayma 83. Avon, Inc., has analyzed the market potential in its territories and set sales quotas for its salespeople. It is now in a good position to develop ______________ indexes at the end of the year. MIS ? performance PERT sales contribution 84. The "iceberg principle": explains why some firm's sales are "cooler" that others. explains why some customers are more profitable than others. suggests that sales will vary from one territory to another. ? suggests that much good information may be hidden in summary data. says that sales reps should never make "cold calls" on customers. 85. The iceberg principle suggests that: most competitors' strategies are not obvious on the surface. small customers usually have the most hidden profit potential. ? conclusions based on summary information are often misleading. no matter what control procedure is used, most major problems are impossible to detect until it is too late. None of the above is true. ements best explains the "iceberg principle"? Several salespeople in a sales force usually meet their quotas while many others don't. Many salespeople don't make their quotas because they only try to sell to large customers. Most consumer decisions are at the 90 percent pre-conscious level. Ten percent of a firm's customers usually account for 90 percent of its sales. ? Good performance in some areas may hide poor performance in other areas if only averages are evaluated. 87. Averages are useful for summarizing data--but only analyzing "averages" may be misleading according to: ? the "iceberg principle." AIDA. hypothesis--testing theory. the "law of central tendency." the "50/50" rule. 88. A sales manager has just discovered that one of his sales reps has sales about 20 percent below his quota. The sales manager should conclude: that the sales rep's quota was set too high. that the sales rep lacks the desire to succeed. that "all is well" because other salespeople had sales that were at least 20 percent over their quotas. that the salesperson's performance index is 4 (i.e., 80:20). ? nothing thus far--because of the "iceberg principle." 89. Which of the following statements best describes the "iceberg principle"? ? Problems in one area may be offset by good performances in other areas--and thus the problems may not be visible on the surface. Ten percent of the items in inventory usually account for 80 percent of the sales. Within a company's sales force there are usually one or two sales reps who don't carry their weight. Many sales reps do not make their quotas because they ignore certain clients. Airfreight is less risky than shipping by boat. 90. Which of the following statements by a sales manager best reflects an understanding of the iceberg principle? "Detailed cost analysis gets you focused on small parts of the problem, whereas general summaries make it easier to see the really big problems." "Most costs that look like they're fixed are actually changing all of the time." "Don't tell me that you're certain we're going to increase sales. They were certain that an iceberg couldn't sink the Titanic!" ? "Let's not dwell on sales data summaries--let's get below the surface and study the details." "Cost problems always show up first--but controlling expenses doesn't mean that you won't run into revenue problems."
Kaplan GB530 Unit 2 discussions Kaplan GB530 Unit 2 discussions Question Discussion 1-Marketers must constantly be aware of changes in their environment. Effective marketing research is key to understanding changes in a customer base. Many marketing researchers use data mining as a method to learn about their target market segments. Burke Research offers a data mining tool called Digital Dashboard.IntroductionView therelated to marketing research methods, specifically the Digital Dashboard.Read about marketing research methods in our Kotler and Keller textbook. Select and review one of the following articles ( available in the Kaplan Online Library under the Find Articles & E-Books Tab. In the Searchable Article & Report Collection Links select Business Source Complete)Agard, B., & Kusiak, A. (2004). Data-mining-based methodology for the design of product families.International Journal of Production Research, 8/1/2004, 42(15), pp. 2955-2969.Chung, M. H., & Gray, P. (1999). Special section: Data mining.Journal of Management Information Systems, Summer 99, 16(1), pp.11-16.Chye, K. H.,& Leong, C. K. (2002). Data mining and customer relationship marketing in the banking industry.Singapore Management Review, 2nd half, 24(2), p.1.Hormozi, A., & M., Giles, S. (2004). Data mining: A competitive weapon for banking and retail industries.Information Systems Management, Spring 2004, 21(2), pp. 62-71.Address the following questions:What did you learn about conducting market research? Be sure to refer to the article you chose within your response.Do an internet search and discuss what you find related to the Digital Dashboard. Do you find this to be a useful tool?Compare and contrast the research method Burke implements with the methodDiscussion 2Key to effective marketing management in a global context is keeping up with current events. As outlined in Unit 1, you need to find a current event topic that interests you and relates to the material we are discussing. You can find an article from the Internet, the Webliography, Kaplan Library or any other reliable source. Remember that Wikipedia is NOT considered a credible source.NOTE: The article you find must have been written within the past 90 days. Check the Extra! Extra! tab as a starting point for your research.
Tamalanplc is a retail chain with 160 stores and 14,000 employees. Tamalanplc is a retail chain with 160 stores and 14,000 employees. Question 7.2 Tamalanplc is a retail chain with 160 stores and 14,000 employees. Its financial statements for 2008 are shown below: Income Statement 2008 2007 £m £m Turnover 1,021.5 847.4 Cost of sales -855.3 -710.4 Gross profit 166.2 137.0 Administrative expenses -47.9 -29.1 Operating profit 118.3 107.9 Net interest payable -0.9 -0.3 Profit on ordinary activities before taxation 117.4 107.6 Taxation -30.7 -33.5 Profit on ordinary activities after taxation 86.7 74.1 Dividends -33.3 -29.3 Profit retained for the period 53.4 44.8 Additional information: Earnings per share 21.3p 18.4p There are 440 million shares issued of 10p each Market value of shares £1.50 £1.40 Balance Sheet 2008 2007 £m £m Fixed assets Intangible assets - goodwill 37.3 32.3 Tangible assets 167.6 132.3 Investments 22.5 25.7 227.4 190.3 Current assets Inventory 135.0 105.3 Trade Receivables 22.5 20.8 Cash at bank 16.2 17.8 173.7 143.9 Total assets 401.1 334.2 Non-current liabilities Long term loans 14.8 13.4 Provision for deferred taxation 9.5 7.6 24.3 21.0 Current liabilities Trade payables 159.8 149.6 Total liabilities 184.1 170.6 Net assets 217.0 163.6 Equity Share capital 44.0 44.0 Profit and loss account 173.0 119.6 Shareholders' funds 217.0 163.6 Calculate sufficient ratios for both 2008 and 2007 to demonstrate the changes in profitability, liquidity, efficiency, gearing and shareholder return of Tamalanplc and comment on the most important changes between 2008 and 2007. 7.2 This problem requires you to calculate specific ratios for two years. You will need to research the type of ratios that make up the classifications in the question (profitability, liquidity, efficiency, gearing and shareholder return). Your answer should be structured by showing the name of the ratio in one column (ROCE for example) then a column for 2008 and a column for 2007 and both of these columns will contain the percentages or ratios. REMEMBER – you must show the calculation and you should show 16 ratios. NOTE: do not forget to "comment on the most important changes between 2008 and 2007" Problem 7.2 Tamalan plc - you will determine 16 ratios (if you don't have 16 then you left something out) that demonstrates changes in profitability, liquidity, efficiency, gearing and shareholder return. Research the text because these ratios are defined. For example: Gross profit/Sales xx.x/xx.x = xx.x% xx.x/xx.x = xx.x% Note - for each year use a column format for both years.
general business data bank general business data bank Question 17. In the Featured Study on stress and the common cold, Cohen and his colleagues found that, in the subsample of subjects without an infectious roommate, a. there was no difference in the incidence of colds between high-stress and low-stress subjects b. low-stress subjects were more likely to develop colds than high-stress subjects c. the colds developed by low-stress subjects were more severe than the colds in high-stress subjects d. high-stress subjects were more likely to develop colds than low-stress subjects ____ 18. Compared to optimists, individuals with a pessimistic explanatory style are more likely to attribute bad events to a. their own personal shortcomingsb. the actions of other people c. situational factors that are beyond their control d. bad luck or fate ____ 19. One personality characteristic correlated with good physical health is a. agreeableness b. openness c. conscientiousness d. extraversion ____ 20. Luigi knows that the surgeon general has determined that smoking increases the risk of various types of cancers, however he is sure he won't develop cancer. Luigi's pattern of behavior illustrates the idea that a. many health-impairing habits creep up on us b. people tend to rationalize high-risk behaviors by pointing out healthy habits that offset their unhealthy habits c. people often underestimate the risks associated with their own health-impairing behaviors d. people believe the risks associated with health-impairing habits are overstated by media sources ____ 21. Catastrophic thinking is characterized as involving a. personality disordered type of thinking b. thinking associated with neuroticism c. exaggeration of the magnitude of one's problems d. focusing on major stressors and ignoring the impact of minor frustrations ____ 22. Research has shown that vengefulness after a wrongdoing is correlated with a. increased life satisfaction b. rumination and negative emotions c. a reduction in residual feelings of hostility d. catharsis and emotional release ____ 23. Herbert Benson devised a simple procedure, called the relaxation response, that can have beneficial health effects. To experience the full benefits, the procedure should be practiced a. on a daily basis b. whenever a person has to deal with a major stressor c. for a minimum of 50 minutes a day, three days per week d. only when traditional medical treatments produce no improvement ____ 24. Pete is the lead prosecution attorney in a murder case. So far the case has not been going well for him, and the defense attorneys have presented effective rebuttals for most of the points he has raised. The judge adjourned the case for the weekend, and Pete will have to present his closing arguments first thing Monday morning. While he is trying to write his closing statement, he daydreams about a surprise eyewitness to the crime suddenly stepping forward and clinching the case for him. In this example, Pete is MOST likely a. experiencing conflict, and he is using overcompensation to deal with the anxiety the conflict has generated b. experiencing frustration, and he is using fantasy to deal with the anxiety the frustration has generated c. experiencing conflict, and he is using undoing to deal with the anxiety the conflict has generated d. experiencing frustration, and he is using intellectualization to deal with the anxiety the frustration has generated ____ 25. Holmes and Rahe reasoned that major sources of stress for people come from a. failures b. life events involving loss c. changes in one's life that require readjustment d. only those life changes the person sees as negative ____ 26. What appears to mediate between a potentially stressful event and the emotional, physiological, and behavioral response to that event? a. the magnitude of the event b. the appraisal of the event c. the frequency of occurrence of the event d. the number of other people who are present ____ 27. Cannon's fight-or-flight reaction is mediated by the a. skeletal nervous system b. sympathetic nervous system c. parasympathetic nervous system d. peripheral nervous system ____ 28. Dustin was driving his car on an icy road when the back end started to skid out of control. His car crossed the centerline, and he could see the headlights of rapidly approaching, oncoming traffic. His entire body became energized. His heart rate and respiration increased, and he began to perspire profusely. According to Selye's general adaptation syndrome, Dustin was experiencing a. a resistance reaction b. physiological exhaustion c. autonomic rebound d. an alarm reaction ____ 29. Ivan's car began to slip sideways on the rain-slick road. As his car spun out of control, and into the path of oncoming traffic, his pituitary gland began to secrete adrenocorticotropic hormone (ACTH). This would have stimulated the adrenal glands and caused a. the adrenal cortex to begin to release corticosteroids b. the adrenal medulla to begin to release corticosteroids c. the adrenal cortex to begin to release catecholamines d. his amygdala to slow the release of acetylcholine ____ 30. The idea that emotional tension can be released through behavior and that this response may be adaptive is known as a. catharsis b. displacement c. an unconditioned response d. the safety-valve effect ____ 31. Recent research evidence from studies which have investigated the link between depression and heart disease suggests that a. the stress of living with heart disease may cause the onset of depression b. depression and heart disease are not correlated with each other c. the emotional dysfunction of depression may cause heart disease d. depression and heart disease are both caused by the negative effects of smoking ____ 32. Noncompliance with medical advice occurs approximately a. 5 to 10 percent of the time b. 30 to 60 percent of the time c. 75 percent of the time d. 80 to 90 percent of the time ____ 33. The therapeutic technique that focuses on altering a client's patterns of irrational thinking to reduce maladaptive emotions and behavior is a. self-monitoring therapy b. constructive coping therapy c. rational-emotive therapy d. behavioral therapy ____ 34. When you tell yourself that you will never be happy again now that your significant other has ended the relationship, you are engaging in what Albert Ellis calls a. catharsis b. catastrophic thinking c. calamitous thinking d. primary appraisal ____ 35. A friend shows you an article in the newspaper which indicates a researcher found the prevalence of a specific health disorder increased by 70% in individuals who consumed calcium-enhanced milk products. After reading this article, your friend has decided to stop purchasing ANY products that are calcium-enhanced. Based on the information provided in the critical thinking application at the end of the chapter, you should tell your friend that a. the reported percentage increase may not be important if the overall base rate of the health disorder is quite low b. the reported percentage increase may not be important if the overall base rate of the health disorder is quite high c. the reported percentage increase probably excludes a number of factors, and the risk may actually be greater than 70% d. it is only necessary to cut out milk products, but there is no need to cut out other products which might also contain calcium ____ 36. The terms "mental illness" and "psychopathology" are MOST closely associated with which model of abnormal behavior? a. the learning model b. the humanistic model c. the medical model d. the psychodynamic model
Kaplan GB550 unit 2 assignment Kaplan GB550 unit 2 assignment Question Complete Chapter 2 problem, 2-8, p. 86Complete Chapter 3 problem, 3-6, p. 122Complete Chapter 3 problem, 3-11, p. 122-123 2-8) The Wendt Corporation had $10.5 million of taxable income. A. What is the company's federal income tax bill for the year?B. Assume the firm receives an additional $1 million of interest income from somebonds it owns. What is the tax on this interest income?C. Now assume that Wendt does not receive the interest income but does receive anadditional $1 million as dividends on some stock it owns. What is the tax on this dividend income?3-6) Gardial& Son has an ROA of 12%, a 5% profit margin, and a return on equity equal to 20%. A. What is the company's total assets turnover?B. What is the firm's equity multiplier?3-11) Complete the balance sheet and sales information in the table that follows for J. White Industries using the following financial data: Total assets turnover: 1.5 Gross profit margin on sales: (Sales %u2013 Cost of goods sold)/Sales = 25% Total liabilities-to-assets ratio: 40% Quick ratio: 0.80 Days sales outstanding (based on 365-day year): 36.5 days Inventory turnover ratio: 3.75 Partial Income Statement Information Sales 600,000 Cost of goods sold 450,000
BUS. 100 – Contemporary American exam 3 BUS. 100 – Contemporary American exam 3 Question is the use of techniques, activities, and processes to guarantee that a certain good or service meets a specified standard. 1 pts Supply line controlManagement controlInventory controlQuality controlEnterprise resource planning Which of the following is NOT a hygiene factor according to Herzberg? 1 pts safe working environmentproper payappropriate benefitspromotion opportunitiespositive relationships ________ and organizing are two of a manager's most important responsibilities. 1 pts WritingRecruitingTrainingPlanningInspiring The need for a business to change quickly will often help determine the ________. 1 pts organizational structuremission statementtechnology infrastructurevisioncompensation of employees The need for affiliation in McClelland's "three-needs" theory most closely resembles which need in Maslow's hierarchy? 1 pts physiologicalself-actualizationbelongingsafetyesteem When union and management come to an impasse, sometimes the dispute is sent to a third party for a decision. This process is known as ________. 1 pts arbitrationa lockoutmediationcollective bargainingstrikebreaking What is the best definition for data? 1 pts numbers or facts organized to be usefulopinions about the effectiveness of a businessinformation used to improve business practicesstatement of fact or idearepresentation of a fact or idea Utility ________ refers to the availability of public infrastructure services. 1 pts supplyavailabilitycacheflexibilityprovision Nicholas works for a marketing firm, which is looking to cut staff due to financial hardships. Since Nicholas is nearing 70 years old, the company decides to encourage him to retire by offering him various financial incentives. This worker buyout is also known as a(n) ________. 1 pts golden parachutebonusincentive-payment structurecommissionage discrimination ________ involves tricking a person into entering sensitive personal or financial information into a form on a website or in an e-mail, typically by convincing the person that she is dealing with a site she normally interacts with, such as her bank. 1 pts SpamPhishingHackingAdwareSpyware Crystal is the production manager at Pawelk's, a vacuum cleaner manufacturer. When ordering from her supplier, she must ensure that it does all of the following EXCEPT ________. 1 pts offers a competitive pricedeliver appropriate quantitiesgives positive recommendationsprovide trusted qualitymeet product deadlines Which is a primary function of management? 1 pts planningorganizingmonitoringleadingall of the above Retro Inc. wanted to reduce the amount of supplies it had on hand at any given time to the minimum required. To accomplish this goal, it implemented a ________ system. 1 pts manual eyeballingjust-in-timeTQMreserve stock systemstock book solution The World Intellectual Property Organization requires that e-businesses comply with the laws of ________. 1 pts the country in which they are basedevery country in which they do businessthe United Nationsthe European Union and the United Statesevery country that is part of the WIPO Pact Which type of plan will keep an organization running in the event of a disruption? 1 pts operationalcontingencytime-managementstrategictactical Regina enjoys her work and feels her salary and benefits are excellent. Unfortunately, Regina shares an office with a coworker she finds extremely difficult. Regina finds herself dreading heading off to work each morning. According to Herzberg, ________. 1 pts Regina will focus her efforts on motivator factors and seek to improve her sense of responsibilityRegina will focus her efforts on motivator factors and seek recognition for what she accomplishes in her difficult environmentRegina will take her hygiene factors for granted and not be motivated to make any changes in her work environmentRegina will not be aware of her hygiene factors and continue to appreciate the positive aspects of her work situation.Regina will be motivated to improve her hygiene factors and seek a way to work in a more positive environment Business intelligence software can help managers ________. 1 pts design innovative products for consumer usereport, plan, and forecast workforce performanceassess the level of expertise of each of a business's employeesforecast their business's stock performance during the next fiscal yeargain access to private information about a business's competitors Linda owns a bakery and wants to hire Bill, a Web-page developer, to create a new site for her company. Linda does not need Bill on staff permanently. Bill would be considered a(n) ________. 1 pts contingent workerpermanent part-time workertelecommuterindependent contractorflextime worker Viral marketing is least likely to occur via ________. 1 pts e-mailYouTubewebsitestelevisionsocial networks Barney is an HR manager and would like to see a more diversified workforce at his company. He decides the best way to do this is to follow a plan that requires the company to employ a certain number of minorities and women. This plan is otherwise known as ________. 1 pts workforce profilingdiversity trainingemployment at willaffirmative actiondiverse affirmation Simulation training is most suitable to all of the following jobs EXCEPT ________. 1 pts movie directorsairline pilotsnursesastronautssurgeons Eric's new job really interests him. He finds himself completely immersed in his work and so focused that the tasks seem effortless. What term describes this state of rapt attention? 1 pts flowvalencedisengagementexpectancyresonance Which of the following is NOT a legally defensible reason for terminating an employee? 1 pts increased use of technologies replacing workersrepeated documentation of poor performancedownsizing and/or restructuring of companyoutsourcing and/or offshoring jobstestifying against the company in a legal proceeding An insurance company was posting a job notice about a new position within the company. The notice stated that a younger employee was desirable because they thought he/she would stay with the company for a longer period of time. This kind of behavior is considered illegal under the ________. 1 pts Americans with Disabilities ActAge Discrimination in Employment ActWorkplace Diversity ActCivil Rights Act of 1964Discrimination Act of 1999 Tasty Pastry Bakery Shop is having problems with its sticky buns. The bottoms are burning and the customers are complaining. They have identified the problem and they are looking into possible alternative solutions. They could change the recipe and reduce the sugar, which burns quickly. They could change the type of pan they are using. They could lower the heat of the oven. They have tried changing the type of pan from steel cookie sheets to glass pans; however, the buns are still burning. What must they do now? 1 pts lay aside the issue for a while to gain clarityrevisit the process of identifying the problemimplement a new plan of actionevaluate the alternatives againgenerate more alternative solutions For her psychology project, Melissa has decided to study the production levels of cooks at a local fast food restaurant. She expects the cooks in her study group to outperform the cooks in her control group because of ________. 1 pts extrinsic motivatorsintrinsic motivatorsexpectancy theorythe Taylor effectthe Hawthorne effect American Girl, Inc. manufactures dolls with a variety of hair, eye, and skin colors as well as a variety of hair styles. The consumer is able to choose the combination of features that meets their need. The doll is then manufactured according to the customer requirements. American Girl, Inc. must use ________. 1 pts mass productionmass customizationinflexible productionorder managementjust-in-time production Pamela Davis was lauded by her audience after her PowerPoint presentation. Her design was clean and uncluttered. She edited her presentation to make sure there were no unnecessary animations or special effects. Which PowerPoint tip does this reflect? 1 pts Keep it simple.Follow the 6 × 6 × 24 rule.Practice makes perfect.Never use special effects.Have a professional design your presentation. The online advertising acronym PPC stands for ________. 1 pts person-pays-cashpush-pull-chargingpurchase-price-chargepay-per-clickplayers-pay-cash Once a company's vision and mission statement have been articulated, management must assess a company's SWOT, which stands for ________. 1 pts strengths, weaknesses, organization, and threatsstrengths, world view, obligations, and tasksstrengths, weaknesses, operations, and targetsstrengths, world view, organization, and targetsstrengths, weaknesses, opportunities, and threats An online dating service that charges members makes money primarily through using a(n) ________. 1 pts advertising-based modelniche modelintermediary modelfee-based modelcommunity-based model To make good decisions, a successful manager must be able to think abstractly in order to picture the organization as a whole and to understand its relationship to the rest of the business community. In other words, the manager must have ________. 1 pts community relations skillsdecision-making skillsnetworking skillsconceptual skillsinterpersonal skills Nolan is applying for a promotion within his company. The formal statement about the job says that he must have a four-year college business degree, have five years of experience with the sales force, have the ability to work under pressure, and have excellent communication and organizational skills. These statements, or ________, were made to ensure Nolan was the right person to fulfill the job's requirements. 1 pts job descriptionsjob specificationsjob sharesjob forecastsjob analyses Which of the following BEST describes how businesses convert raw data into information? 1 pts storing the data in a data warehouseorganizing the data in a way that helps make decisionsasking information technology experts to review data for accuracymaintaining the representations of facts or ideas in their original formusing the prevalent automatic process Doreen is a marketing instructor at the branch office of a local college. When she cannot teach one of her evening classes, she hires her friend Patrick to fill in for her. In this case, Patrick is a(n) ________. 1 pts contingent workerindependent contractorflextime workerjob sharerconsultant Which statement BEST describes why good presentations skills are important in business? 1 pts Your ability to successfully give presentations determines your salary.You will need to give presentations in every job you will hold in your career.You often need to persuade, educate, or inform a group about your ideas.Your ability to successfully give presentations will ensure that you move up in the company.You often need to debate your ideas and theories in a group setting. A vision statement identifies ________. 1 pts the way the company would operate if profit were not an issuethe latest accomplishments and innovations of a companywhat the business wants to be in the futurethe history of the business and its founder(s)the current description of an organization's purpose, basic goals, and philosophies Which of the following is NOT a part of a typical management development program? 1 pts coaching programworkforce profilesjob rotationunderstudy programaction learning Supply chains are part of ________. 1 pts not-for-profit organizations onlyfor profit businesses onlymanufacturing firms onlyservice industries onlyall businesses A business that offers potential buyers the opportunity to make purchases either online or in a physical location uses a ________ business model. 1 pts fee-basedC2Cbricks-and-mortarC2Bclick and mortar What is the complement to good oral communication skills? 1 pts passive listening skillsactive listening skillsrepetitionvolumeclarification What is MOST important for cloud computing? 1 pts wireless connectionslaptopscomputer backup systemssmartphonesInternet Hilde's company wants to develop an understanding of the demographics of people purchasing its new product. The company wants to target its marketing at this demographic of people. The marketing department has used a database management system to identify the characteristics of buyers. Which of the following will be MOST useful for identifying the appropriate demographic group at which to target marketing? 1 pts data miningdata brainstormingdata warehousingdata consolidationdata marting Christina supervises a group of employees at a company that just went through a downsizing. Many other supervisors are no longer with the company and their employees have been assigned to Christina. Her group has doubled in size and there are some hard feelings among the employees. Christina decides to hold group breakfast meetings once a week to connect people to one another and to boost morale. She is an empathetic leader who listens to her employees and helps solve conflicts. Which of the following best describes Christina's leadership style? 1 pts visionaryautocraticpacesettingaffiliativedemocratic The MAIN goal of utilizing a mass customization production system is to ________. 1 pts produce a customized product at almost the rate of mass production while achieving customer satisfactionproduce as many identical products as possible in the shortest amount of timeproduce a customized product that will achieve customer satisfaction regardless of production costsutilize robots to reduce production expenses while achieving customer satisfaction regardless of production costdo more with less through the elimination of wasteful overproduction, unnecessary wait time, needless transportation, excess inventory, superfluous motion, redundant over-processing, and careless defective units MRP helps managers ________. 1 pts identify the critical path for producing materials within a specified timeassign the order and timing in which jobs are completed on specific projectsmake sure the right parts and materials are available at the right timebuild quality into each step of the production processassign jobs to specific machines so that they can be completed most efficiently Eva runs a housecleaning business. She provides each employee with a written set of step-by-step instructions for how to use each cleaner and how to clean every aspect of a client's home. Eva routinely drops in unannounced to make sure her employees are doing as they're told. Eva knows her employees seek only the security of a job with a paycheck and do not care about the quality of the work they produce. Eva's management style can be classified as ________. 1 pts strength-based managementTheory ZTheory YTheory Xexpectancy theory What is the difference between performance management and performance appraisals? 1 pts Performance appraisal is more of a cyclical and fluid process than the single occurrence of performance management.Performance management provides one-time feedback, whereas performance appraisals give employees constant feedback.Performance management is an ongoing process while a typical performance appraisal happens once per year.Performance management requires employees to be extrinsically motivated, whereas performance appraisals require employees to be intrinsically motivated.Performance management often results in employee criticisms, but performance appraisals are more defensible. Which of the following statements is NOT true? 1 pts Good supply chain management can improve efficiencies among all components of the production and distribution process.A supply chain is fluid and constantly changing.As long as most of the links are strong, one or two weak links won't adversely affect the chain.The customer is at the end of the supply chain.Supply chain management can help companies reduce their carbon footprints. Benito is an HR manager who is responsible for online recruitment of new employees. Technology has created many challenges for recruiters like him. Which of the following is FALSE? 1 pts Benito must create online job postings that appeal to the most qualified candidates.Benito must stay up to date on how to use social networking techniques and Web 2.0 techniques.Benito's online posts will yield a large pool of potential candidates.Benito should make his company stand out from his competitors when posting job descriptions.Benito can quickly sift through the responses to online postings to find qualified candidates. After accepting a new job and moving to a new city, Tania felt isolated and unhappy. After a few months, she became friends with some of her coworkers and joined a book club. According to Maslow, Tania fulfilled her need for ________. 1 pts self-actualizationesteemphysiologicalbelongingsafety Natalia is a new employee in the sales department. Her early results are so tremendous that the regional sales manager sent an e-mail to the sales department praising Natalia's work. To Natalia, this could be a(n) ________. 1 pts virtual motivatorself-actualization motivatorintrinsic motivatorresonance motivatorextrinsic motivator A factory is planning to open in a small town that is currently struggling economically. The town residents should expect ________. 1 pts lower standards of livinga decrease in local traffican increase in natural resourcesreduced taxesan improved economy
HCA 507 Organizational Behavior in Health Care Unit 1-4 MCQs HCA 507 Organizational Behavior in Health Care Unit 1-4 MCQs Question First Edition, 2009 ISBN-13: 9780763742850; ISBN-l 0: 0763742856 HCA 507 -Organizational Behavior in Health Care Text: Organizational Behavior, Theory, and Design in Health Care Author(s): Nancy Borkowski Publisher: Jones & Bartlett HCA 507 Organizational Behavior in Health Care Multiple Choice Questions (Enter your answers on the enclosed answer sheet) Organizational behavior is an applied behavioral science that emerged from the disciplines of psychology, sociology, anthropology, political science and _ Mathematics Physical Science Economics Biology None of the above In the healthcare industry, OB has become less important because we work with _ populations. technological heterogenous homogeneous singular None ofthe above With a greater understanding of OB, managers are better able to and, thus, _____ the behavior of employees to achieve organizational goals. Understand, Control Predict, Influence Predict, Control Understand, Influence None of the above 4. Why was the Hawthorne Effect significant to the develoopment of OB? they demonstrated the important influence of human factors on worker productivity. it is a cogent articulation of the basic assumption of OB explains how companies are organized clarifies the importance of management None of the above. 5. Theory X states that employees are: productive and safe creative and competent contributive and participatory unintelligent and lazy None of the above Why did McGregor's Theory X and Theory Y have a significant impact in the development of organizational behavior? It emphasized the little effect a manager's assumptions are Manager's need to allow employee's to express themselves Employee's lack motivation A manager's assumptions cause employee's behavior None of the above According to the US Census Bureau, by mid-century the white, non-Hispanic po;ulation will comprise less than . 25 30 50 72 91 8. The Office of Minority Health defines cultural competence as: patterns of human behavior recruitment and retaining of adequate cultural practices a set of congruent behaviors, attitudes, and policies that come together a differentiation of policies, behaviors and attitudes None ofthe above 9. Of the following, which is NOT a key recommendation to safegard against ageist bias: Increase training and education of healthcare providers and research into aging Demonstrate patience. Include older patients in clinical trials. Utilize appropriate screening and treatment methods. Empower and educate older Americans. 1 O. is a strategically driven process whose emphasis is on building skills and creating policies that will address the changing demographics of the workforce patient population. Healthcare Management Diverisity Management Primary Management National Management None of the above. t t. Which group will be the fastest-growing segment of the workforce? Generation-X Women Minorities Generation-Y None of the above The three areas that are key organization-specific factors for shaping career outcomes for women and racially/ethnically diverse individuals are: Higher salaries, time, and leadership Leadership, culture, and human resources practices Leadership, higher salaries and better job descriptions Culture, human resources, practices, and time Culture, higher salaries, and leadership This theory predicts that employees pursue a balance between their investments in and the rewards gained from their work. Cognitive dissonance Attributive Cognitive Perceptve Equity 14. Perception process follows four stages: stimulation, registration, organization and: acceptance information interpretation conception None ofthe above Managers make attributions about employees based on "consistency" and "distinctiveness" as well as which is "the extent to which an employee's performance is the same or different from other employees:' a. attribute b. stereotype c. habit d. differentiation e. consensus A hospital is well known for Cardiac surgery, but is therefore also perceived to be a good hospital for Gastric surgeries as well. This generalized carryover based on just one characteristic is known as _ a stereotype the halo effect the horn effect the placebo effect angel syndrome From reading about the "contrast effect" in person perception, we know that if compared to a highly attractive person, a target person will be judged as than s/he would have been if rated on his or her own. more attractive less attractive if female, more attractive if male neutral - contrasts have no effects on judgment of attractiveness less attractive less attractive if male, more attractive if female What is another name for the "self fulfilling prophesy" where individuals tend to live up to other's stated expectations about us? Pygmalion Effect Projection Halo Effect Stereotype Sublimation 19. Keyton (2002) describes various forms of feedback. Which one is an example of a form of feedback? Prospective Feedback Descriptive Feedback Evaluative Feedback band c All of the above 20. All BUT which is an area that comprises the Johari Window? a. Hidden Area b. Closed Area c. Unknown Area d. Open Area e. Blind Area Porter (1985) provides guidelines for achieving effective linkages among business units. Which one is a linkage discussed? Diagonal communication that flow through task forces or committees Use cross-organizational management processes Use human resources policies and procedures All of the above None of the above Which is NOT one of the key elements to effective communication for physicians and hospital administrators? Must have a desire to communicate Must have an understanding of how others learn Must be able to write clearly The receiver of the message should be cued to the purpose of the message None ofthe above 23. is an intentional process of presenting ideas in a clear, concise and persuasive way. Communication effectiveness Strategic communication Effective communication Intraorganizational communication None of the above Sperry and Whiteman identify five components of a strategic communication plan. Which of the following is NOT one of them? Context Messages Tactical Reinforcement Feedback Purpose The sharing of information among peers at similar levels to keep organizational staff informed of all current practices, policies and procedures is an example of _ a. upward flow b. downward flow c. horizontal flow d. diagonal flow e. None of the above Multiple Choice Questions (Enter your answers on the enclosed answer sheet) 1. The most effective style of leadership is one which leaders _ sets direction and influences others to accomplish a task. show that they are in charge and make decisions accordingly allow important decisions to be made by managers follow the advice of the experts allow others to make the decisions 2. In McClelland's 3-Needs theory, socialized power need is associated with effecive leaders who: dominate over the members direct their power in ways that benefit others and the organization follow what the members want allow decisions to be made by experts all of the above 3. All of the followinq are five bases or surces of power identified by French and Raven EXCEPT: reward power individual power coercive power e. referent power The manager exercises minimal effort on getting the task accomplished, doing only that amount of work that is required to sustain his or per position within the organization. Impoverished Ideal Middle-of-the-Road Country club Task The manager balances the concern for task and the concern for people in an effort to boost morale and satisfaction. impoverished ideal middle-of-the-road country club task 6. The three components of the process of motivation are , goals, incentives, and behavior behavior, wants, and direction incentives, behavior and goals unsatisfied need, drive, and satisfied need incentive, behavior, drive 7. The levels in Maslow's Hierarchy of Needs are _ growth, relatedness, and existence satisfiers, physiological, relatedness, self-esteem, and safety physiological, affiliation, safety, self-actualization, and self-esteem hygiene, affiliation, safety, satisfiers, and self-actualization self-actualization, self-esteem, affiliation, safety, and physiological 8. The three categories of Alderfer's ERG Theory are _ existence, relatedness, and gain existence, relatedness, and growth extrinsic, recognition, and growth environment, recognition, and gain gain, improvement, interelatedness 9. According to Herzberg's Two-Factor Theory, motivators do NOT include _ a. salary b. recognition c. responsibility d. work itself e. advancement Which of the following is NOT one of the five core motivational job characteristics identified by Hackman and Oldham? Skill variety Task significance Autonomy Feedback Advancement 11. Managers are dependent on others because of division of labor and _ division of power division of growth division of advancement limited resources lack of su pport 12. Which of the following is a method of inequity resolution? Altering inputs or outputs Changing the other comparison Cognitively distorting inputs or outputs Resign from the organization All of the above Managers must ensure that employees have adequate resources to reach their goals. Which of the following is NOT a support element? Company policies Training Action Plan Feedback None of the above 14. suggests that an employee's behavior will be repeated if it is associated with positive rewards. ExpectancyTheory Equity Theory Reinforcement Theory VIE theory Punishment Theory 15. What type of reinforcement occurs when an unpleasant effect is eliminated or avoided? a. Positive b. Negative c. Punishment d. Extinction e. Equity 16. is defined as the removal of an established reinforcement that was previously used to reinforce an employee's behavior. Positive reinforcement Negative reinforcement Punishment Extinction Variable 17. A schedule allows reinforcements to be administered at irregular intervals. a. continuous b. variable-interval c. variable-ratio d. fixed-interval e. fixed-ratio Which motivational state tends to favor internal and stable attributions for successes and external and unstable attributions for failures? Learned helplessness Resilience Aggression Empowerment Reflective Which motivational state tends to favor internal and stable attributions for failures and external attributions for successes? Learned helplessness Resilience Aggression Empowerment Strength Which motivational state tends to favor accurate attributions, not biased toward overly internal or external attributions for successes or failures? Learned helplessness Resilience Aggression Empowerment Strength 21. An individual with a(n) attribution style frequently attributes undesirable events to internal and frequently stable factors such as lack of intelligence, while attributing desirable outcomes to external and frequently unstable factors, such as bad luck. optimistic pessimistic hostile negative positive An individual with a(n) attribution style has a tendency to attribute negative outcomes to external factors coupled with a tendency to attribute positive outcomes to internal factors. optimistic pessimistic hostile negative positive 23. is a process through which an individual attempts to intentionally influence human systems in order to accomplish a goal. Leadership Management 1'1::1 SUd~IUII Empowerment None ofthe above In this type of behavior, leadership behavior is goal and task centered but seeks a high degree of follower involvement. High production and high people orientation High production and low people orientation Low production and low people orientation Low production and high people orientation All ofthe above 25. According to Lewin's behavioral research, which type of leadership style is demonstrated when the leader offers guidance and encourages participation to group members? a. Authoritarian b. Democratic c. Laissez-faire d. Diplomatic e. Fair Multiple Choice Questions (Enter your answers on the enclosed answer sheet) Situational favorableness is based upon three contingency dimensions that were related to leadership effectiveness. Which of following contingency dimensions is not identified as part of Fiedler's theory? Leader-member relations Task structure Administrative interdependence Leader position power All of the above 2. ____ is the degree of certainty, trust, and deference between the subordinate and the leader. Leader-member relations Position of power Task structure Subordinate relations All of the above 3. is the extent to which job assignments are clear through the implementation of formalization and policy. Leader-member relations Position of power Task structure Subordinate relations All of the above 4. is the degree of control and influence the leader legitimately possesses in dealing with organizational activities; highly dependent upon the support the leader receives from senior management. Task structure Leadership skills Leader-member relations Dependency Leader Position Power 5. The Ieadership style can increase employee motivation. directive supportive participative achievement-oriented plaintive 6. Hershey and Blanchard suggests leaders should adapt their leadership style based on: use of authority by the manager and area of freedom of subordinates task behavior, relationship behavior and the level of maturity of the subordinate task behavior, subordinate beharior and maturity level all of the above none of the above 7. leaders incorporates emotion, values, and vision to motivate individuals and seeks to change the status quo. Symbolic Transactional Transformational Integrated None of the above 8. Characteristics of transactional leadership include all the following, except _ contingent reward management by exception (active) laissez-faire inspirational management by exception (passive) 9. Characteristics of transformational leadership include all but: charisma inspiration teamwork individualized consideration intellectual 10. All of the following are part of the Big Five Personality Factors EXCEPT: Introversion Extroversion Agreeableness Conscientiousness Emotional Stability 11. Why does Goleman believe that EI is more important than IQ? EI is easily measured. IQ does not provide statistical data EI is a better predictor of success in both personal and professional endeavors. EI is the "end all" in determinig leadership characteristics At the group level elements of EI can be identified, assessed and upgraded. 12. Translating competency into success requires both motivation and ' opportunity competency individual characteristics leadership professionalism 13. is designed to enhance an employee's health and performance at work by eliminating the stressors that lead to distress. Organizational prevention Tertiary prevention Preventive coping Secondary prevention Primary Prevention 14. Healthcare occupations feel stress in the worksetting due to all EXCEPT: risk of infection lack of sleep long hours irregular shifts fear of accident 15. What does Friedman suggest for individual coping strategies for healthcare workers? work on predicting what might happen control the situation so one is not in a stressful situation training employees to cope with stressful situations explain they may be reprimanded if they are not able to handle stress Taking a vacation 16. In the Hardiness Training concept, commitment refers to: one's beleif that if he or she tries, he or she can postiviely influence mucho of what happens in his or her life. an individual's attitute that everything that happens to him or her is opportunity improve. an individual's belief that involving oneself in changes is the way to deepen meaning. an individual's belief that being optimistic changes how a situation will turn out e. all ofthe above 17. Aniticipatory Coping is prevention. tertiary primary secondary proactive skills 18. is a phenomenon in which people experience failure at a task and determine that the task cannot be accomplished and therefore, stop trying. Learned helplessness Agoraphobia Schizophrenia Empowerment Skill assessment 19. decision-making involves using one's professional judgment based on past experiences rather than sequential logic or explicit reasoning Bounded rationality Intuition Heuristics Biases All of the above Of the five conflict-handling modes described byTomas and Kilmann, which one reflects a win-win approach to conflict? a. Avoidance b. Accommodation c. Competition d. Compromise e. Colla boration /21. bias is an intuitive technique where the perceived probability of an event is influenced by the ease of recollection. Adjustment Anchoring Representativeness Availability All of the above 22. Of the four categories of intergroup conflict, which one relates authority relationships? Vertical conflict Horizontal conflict Line-staff conflict Diversity-based conflict None of the above 23. What type of intergroup conflict may occur when supervisors attempt to control subordinates? Adjustment conflict Horizontal conflict Line-staff conflict Diversity-based conflict Vertical conflict Of the five conflict-handling modes, which one reflects a win-lose approach to conflict? Avoidance Accommodation Collaboration d. Compromise e. Competition 25. are guidelines or "rules of thumb" that help make our world manageable by simplifying complex tasks. Bounded rationalities Intuitions Rational Heuristics Decision-making Multiple Choice Questions (Enter your answers on the enclosed answer sheet) l , Based on research, what is the optimum size for developing group cohesiveness? a. Three members b. Five members c. Seven members d. Nine members e. , a or more members 2. ____ refers to the decreased effort of individual members in a group when the size of the group increases. Conformity pressures In-group status Out-group status Non-comformity pressures Social loafing 3. is the term used to describe when we conform to what we believe to be the norms of the group in order to be accepted by its members. Group control Conformity c. Normative social influence Non-conformity Cohesiveness The following is a symptom of : Direct pressure on any member who expresses strong arguments against any of the group's stereotypes, illusions or commitments, making clear that this type of dissent is contrary to what is expected of all loyal members. conformity groupthink social loafing cohesiveness group interaction 5. All are forms of groupthink EXCEPT: Overestimation of the group Closed-mindedness Open-mindedness Pressures toward uniformity All ofthe above 6. Cohesiveness of a group will increase _ if the group has experienced prior successes when admission into the group is more difficult to obtain due to various barriers or high criteria if members perceive that an external force may prohibit the group from obtaining its goals all of the above none ofthe above 7. groups are those that we compare ourselves to for developing our personal behavior and social attitudes. Reference Secondary Primary Formal Informal 8. groups are organized based on members' common interests or goals. a. Primary b. Secondary c. Informal d. Formal e. Reference 9. Managers need to be aware that groups can be a powerful force within their organization. a. primary b. secondary c. informal d. formal e. reference 10. groups are created by the organization, therefore, they are part of the organization's formal structure. a. Primary b. Formal c. Reference d. Secondary e. Informal Groups go through sequential stages of development. The following is as example of what development stage: In this stage the rules for behavior are explicitly and implicitly defined. There is a greater degree of order and a strong sense of group membership. a. Forming b. Storming c. Performing d. Norming e. Adjourning 12. Which of the following is NOT an approach for building team performance? Establish urgency and direction Challenge the group regularly with new information Set clear rules of behavior Select members based on personality, not skills Use positive feedback, recognition and rewards 13 Which of the following is NOT a barrier to effective teamwork? lack of friendship lack of management support lack of resources lack of leadership lack of training 14. Which of the following is NOT a characteristics of successful teams? Clear goals Autocratic leadership Valued diversity Cooperative relationships Open communication 15. Which data collection method might enable the practitioner to learn more about communication patterns, leadership issues or ineffective conflict resolution strategies in the team? Questionnaires Interviews Observation Unobtrusive methods Primary 16. Changing from a functional to a matrix structure is an example of which type of intervention? Strategic Organic Human process Human resource management Technostructural Which of the following interventions deal primarily with issues between people in an organization? Strategic Technostructural Artistic Human resource management Human process 18. A career planning system is an example of which type of intervention? Strategic Technostructural Human process Human resource management Innovative 19. A diversification in products is an example of which type of intervention? Technostructural Strategic Human process Human resource management Interpretive 20. This intervention is designed to enable groups of people to work together on a single problem and through a regimented process utilizing specific problem solving tools. Team building Process improvement Total quality management Work design Task related Which of the following interventions is often mistakenly seen as the only intervention needed but the goal of this intervention should be to build or improve a skill base? Training Process improvement Team building Work design Task related The design and implementation of planned change has three basic requirements. Which of the following is NOT one ofthe basic requirements? A new mission statement must be approved by the Board of Directors before change can be initiated. Sufficient time exists for planning and implementing change Adequate resources are available Employees involved have the necessary skills and knowledge to design and implement the changes e. All of the above An important strength at this approach lies in the fact that management has been involved in all exploration activities: Examine Existing Conditions Define Need for Change Conduct a management audit analysis Defining current organizational objectives Document an overview action plan 24. Revising organizational structures require addressing all BUT which issue: Has the organization become more rigid? Has the fluidity of work processes been improved? Have communication demands been reduced? Has the use of new technology been successfully implemented? Have working condiions improved for employees? 25. According to Kotter, managers need to follow eight steps for successful organizaÂtional change. Which one of the following is one of the eight steps? a. Establish a sense of urgency b. Comunicate the vision c. Empower others d. All of the above e. None of the above
UMNC IFSM300 Conference 1-3 UMNC IFSM300 Conference 1-3 Question Conference 1 Relying on your reading assignments in Baltzan, Chapter 1 and outside research, hold a discussion on the topic I have raised below. Respond to the discussion question below and provide at least two or three critical comments to the responses of your classmates in this conference. To participate and contribute in this conference, CREATE a New Topic, modifying the subject line of your response to the name of your organization. Responses are expected to be at least 400 words in length; critical comments are expected to be at least 100 words in length. PLEASE NOTE: Be sure to click on New Topic to post your initial response and change the title to reflect the technology discussed in your response. DO NOT respond to this Conference Instructions topic. Discussion Question In this conference, students must identify one international or global business from the Fortune 100 list () and (1) describe how information systems are transforming the business, (2) explain why information systems are important for this business, and (3) address whether the business has a competitive advantage because of their information systems. Please keep in mind that computer systems are not information systems. Therefore, an organization which has a very high level of technology does not have, necessarily, a first-rate information system.Conference 2Relying on your reading assignments in Baltzan, Chapter 2 and outside research, hold a discussion on the topic I have raised below. Respond to the discussion question below and provide at least two or three critical comments to the responses of your classmates in this conference.To participate and contribute in this conference, CREATE a New Topic, modifying the subject line of your response to the name of your organization. Responses are expected to be at least 400 words in length; critical comments are expected to be at least 100 words in length.PLEASE NOTE: Be sure to click on New Topic to post your initial response and change the title to reflect the support system discussed in your response. DO NOT respond to this Conference Instructions topic.Discussion QuestionIn the Digital Firm conference, you have identified an international or global business organization from the Fortune 100 list which utilized information systems to transform the business.In this conference, address the support systems challenges this firm needed to address to transform the organization.Conference 3 Relying on your reading assignments in Baltzan, Chapter 4 and outside research, hold a discussion on the topic I have raised below. Respond to the discussion question below and provide at least two or three critical comments to the responses of your classmates in this conference. To participate and contribute in this conference, CREATE a New Topic, modifying the subject line of your response to the name of your organization. Responses are expected to be at least 400 words in length; critical comments are expected to be at least 100 words in length. PLEASE NOTE: Be sure to click on New Topic to post your initial response and change the title to reflect the ethical issues discussed in your response. DO NOT respond to this Conference Instructions topic. Discussion Question In the Digital Firm conference, you have identified an international or global business organization from the Fortune 100 list which utilized information systems to transform the business. In this conference, address the ethical issues this firm needs to address as a result of the information systems currently in use.
Law 421 week 3 Team Case Scenario Law 421 week 3 Team Case Scenario Question Resources:University of Phoenix Material: Case Scenarios: BUGusa, Inc., multimedia link located on the student website and Case Scenarios: BUGusa, Inc., WorksheetUse the BUGusa, Inc., scenarios and your research to support your answers to the questions listed in the worksheet, classifying the types of torts in each scenario.Submitthe completed worksheet.Format your paper consistent with APA guidelines. (Title page with running head and reference pages are required.) Please see Grading Rubric week 3. University of Phoenix Material BUGusa, Inc., Worksheet Use the scenarios in theBugusa, Inc., link located on the student website to answer the following questions. Scenario: WIRETIME, Inc., Advertisement Has WIRETIME, Inc., committed any torts? If so, explain. Scenario: WIRETIME, Inc. (Janet) Has WIRETIME, Inc. committed any torts? If so, explain. Scenario: WIRETIME, Inc. (Steve and Walter) Discuss any liability BUGusa, Inc., may have for Walter’s actions. Scenario: BUGusa, Inc., Plant Parking Lot What defenses may be available to BUGusa, Inc.? Explain your answer. Scenario: BUGusa, Inc. (Randy and Brian) What defenses may be available to BUGusa, Inc.? Explain your answer. Scenario: BUGusa, Inc. (Sally) Sally may have a successful case against BUGusa, Inc., for what torts? Explain your answer. , Attachments (42 KB)