Zara’s store managers place orders that reflect their localized

Zara’s store managers place orders that reflect their localized

Subject: Business    / Finance    

Question

QUESTION 1

    Zara’s store managers place orders that reflect their localized needs. However, order fulfillment is ultimately the responsibility of the commercial team in headquarters because:
    a.    

    Store managers have no access to sales information for their store.
    b.    

    The commercial team has more direct contact with the designers and production.
    c.    

    Store managers do not have visibility into regional demands but the commercial team does.
    d.    

    Store managers have no real decision rights.
    e.    

    The commercial team does not trust the store managers.

2 points

QUESTION 2

    IS plays three important roles in management control processes. These processes are data collection, evaluation, and _______________.
    a.    

    transformation
    b.    

    communication
    c.    

    management
    d.    

    implementation
    e.    

    conversion

2 points

QUESTION 3

    Facebook offers services that many individuals have adapted to, making it difficult for them to choose another social networking site. It can be said that Facebook has protected itself from which competitive force?
    a.    

    Bargaining power of suppliers
    b.    

    Industry collaboration
    c.    

    Bargaining power of buyers
    d.    

    Threat of substitute products
    e.    

    Potential threat of new entrants

2 points

QUESTION 4

    The organizational structure of Tata Consulting Services (TCS) is a ___________ organizational structure.
    a.    

    hierarchical
    b.    

    matrix
    c.    

    social
    d.    

    networked
    e.    

    flat

2 points

QUESTION 5

    In which type of organizational structure will employees report to two or more supervisors?
    a.    

    Networked
    b.    

    Hierarchical
    c.    

    Matrix
    d.    

    Flat
    e.    

    Functional

2 points

QUESTION 6

    Suppose Zara has a linked supply chain with Silk City, a fabric supplier. Zara and Silk City use IT to seamlessly exchange data, communicating requirements as well as delivery expectations. The relationship between Zara and Silk City is best described as:
    a.    

    Dependence
    b.    

    Strategic alliance
    c.    

    Competition
    d.    

    Co-opetition
    e.    

    Collaboration

2 points

QUESTION 7

    In which type of organizational design do middle managers do the primary information processing and communication function, telling subordinates what to do and then reporting the outcome to senior management?
    a.    

    Matrix
    b.    

    Hybrid
    c.    

    Flat
    d.    

    Networked
    e.    

    Hierarchical

2 points

QUESTION 8

    All of the following are identified causes of the 2010 Deepwater Horizon oil spill EXCEPT for:
    a.    

    The alignment of the Information Systems Strategy Triangle
    b.    

    The leadership and organizational culture at BP
    c.    

    Repeated failure to follow safety procedures
    d.    

    Inadequate quality standards
    e.    

    The failure of automated systems

2 points

QUESTION 9

    L.L. Bean is an online/catalog retail company that aggressively uses tools like instant messaging to communicate with customers regarding potential purchases and uses Facebook for branding activities. This use of technology supports which strategy?
    a.    

    Business strategy
    b.    

    Mission strategy
    c.    

    Organizational strategy
    d.    

    Social business strategy
    e.    

    IS strategy

2 points

QUESTION 10

    Organizational design is all about making sure that _________ are properly allocated, reflecting the structure of formal reporting relationships.

    incentives

    IS

    business processes

    decision rights

    values

2 points

QUESTION 11

    Which one of the following is NOT part of the information systems strategy matrix?
    a.    

    Software
    b.    

    Personnel
    c.    

    Data
    d.    

    Networking
    e.    

    Hardware

2 points

QUESTION 12

    Cognizant’s organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate.
    a.    

    flat, hierarchical
    b.    

    hierarchical, matrix
    c.    

    matrix, networked
    d.    

    hierarchical, networked
    e.    

    flat, matrix

2 points

QUESTION 13

    This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands.
    a.    

    Flat organization
    b.    

    T-form organization
    c.    

    Zero time organization
    d.    

    Matrix organization
    e.    

    Social networked organization

2 points

QUESTION 14

    IT has altered employees and the way they work by doing all of the following EXCEPT:
    a.    

    Needing more technically knowledgeable individuals
    b.    

    Supporting new ways to manage talent
    c.    

    Greatly changing day-to-day tasks
    d.    

    Providing distinct lines between work and play
    e.    

    Creating new types of jobs

2 points

QUESTION 15

    Significant changes in IS should trigger a reassessment of the_____________.
    a.    

    datastrategy
    b.    

    business strategy
    c.    

    social strategy
    d.    

    system strategy
    e.    

    processstrategy

2 points

QUESTION 16

    Business strategies based on hypercompetition focus on customer satisfaction and profit maximization but also build in a component of business intelligence. Business intelligence helps an agile organization to:
    a.    

    Manage internal challenges
    b.    

    React to supplier demands
    c.    

    Predict and respond to new opportunities
    d.    

    Collaborate
    e.    

    Leverage information technology in new ways

2 points

QUESTION 17

    Technology guru Tim O'Reilly said this about the publishing industry:"To adapt, publishers need to cannibalize their own business, experimenting with new forms, new formats, and new business models." This statement is consistent with:
    a.    

    Focusstrategy
    b.    

    Direct strategy
    c.    

    Generic Framework
    d.    

    Hypercompetition
    e.    

    Porter’s generic strategies

2 points

QUESTION 18

    Zara’s strategically uses information technologies to do all of the following EXCEPT:
    a.    

    Bring new products quickly to market, meeting customer demands
    b.    

    Support a continuous flow of information from stores to manufacturers to distributors
    c.    

    Keep its inventory levels very low (relative to other retailers)
    d.    

    Maintain a rich, centralized repository of customer data
    e.    

    Build silos of responsibilities with limited interaction between store managers, designers and market specialists

2 points

QUESTION 19

    All of the following are new types of jobs created by the growing reliance on technology EXCEPT:
    a.    

    Social media specialiss
    b.    

    Database administrator
    c.    

    Editors/writers
    d.    

    Network security advisr
    e.    

    Web site designers

2 points

QUESTION 20

    Managers in today’s global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:
    a.    

    Setting strategic objectives
    b.    

    Appropriating individual-based rewards and compensation
    c.    

    Hiring new employees
    d.    

    Evaluating an employee’s contribution to a team and the company
    e.    

    Supervising employees

2 points

QUESTION 21

    The physical means by which information is exchanged among hardware components is called _______.
    a.    

    personnel
    b.    

    data
    c.    

    networking
    d.    

    software
    e.    

    hardware

2 points

QUESTION 22

    The Nike + iPod Sports Kit is a sensor in your shoe that syncs with your iPod and provides details about your workout. This inter-organizational relationship affords both Nike and Apple a business advantage. This relationship between Nike and Apple is best described as:
    a.    

    Competition
    b.    

    Co-opetition
    c.    

    Strategic alliance
    d.    

    Dependence
    e.    

    Collaboration

2 points

QUESTION 23

    By using IS to achieve economies of scale and generate operating efficiencies, Walmart epitomizes which one of Porter's generic strategies?
    a.    

    Focus
    b.    

    Cost differentiation
    c.    

    Differentiation
    d.    

    Cost leadership
    e.    

    Broad coverage

2 points

QUESTION 24

    Which one of the following is NOT a factor driving the use of telecommuting?
    a.    

    Lower employee turnover
    b.    

    Higher job satisfaction
    c.    

    Stronger sense of company culture
    d.    

    Geographic flexibility
    e.    

    Energy conservation

2 points

QUESTION 25

    Which one of the following is not considered to be a primary activity of the value chain of a firm?
    a.    

    Service
    b.    

    Inbound Logistic
    c.    

    Sales & Marketing
    d.    

    Technology
    e.    

    Operations

2 points

QUESTION 26

    While there are many advantages to working remotely, there are some potential problems. For example, once work has been successfully performed remotely, a company may find economic reasons to let go of workers and choose to _______ the work abroad.
    a.    

    Isolate
    b.    

    Offshore
    c.    

    Automate
    d.    

    Recruit
    e.    

    Outplace

2 points

QUESTION 27

    Which part of the value chain includes the manufacturing of goods?
    a.    

    Organization
    b.    

    Inbound Logistic
    c.    

    Operations
    d.    

    Service
    e.    

    Outbound Logistics

2 points

QUESTION 28

    Steve works for a pharmaceutical company and he specializes in marketing and sales. Steve travels often to customers and brings his "electronic office" with him when he goes. Steve also uses this same technology when he goes to the corporate office or works from home. According to the text, what type of worker is Steve?
    a.    

    Global worker
    b.    

    Roaming worker
    c.    

    Telecommuter
    d.    

    Mobile worker
    e.    

    Commutingworker

2 points

QUESTION 29

    General managers should take an active role in decisions about information systems. This is vital because:
    a.    

    The IS department does not have the company’s best interests as its focus.
    b.    

    The IS department cannot be trusted to make good decisions.
    c.    

    Information systems are normally incongruent with business strategies.
    d.    

    Information systems are designed to support business objectives.
    e.    

    The IS department has not been trained to make general business decisions.

2 points

QUESTION 30

    In which type of organizational structure is power distributed, and the ideal environment flexible and adaptable?
    a.    

    Networked
    b.    

    Hierarchical
    c.    

    Matrix
    d.    

    Hybrid
    e.    

    Flat

2 points

QUESTION 31

    The concept of “jobs” is being replaced with the concept of work, requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT:
    a.    

    When will the work be performed?
    b.    

    How can IT increase the ineffectiveness of workers?
    c.    

    Where will the work be performed?
    d.    

    Who is going to do the work?
    e.    

    What work will be performed?

2 points

QUESTION 32

    Which one of the following risks can threaten the IS of a company in a highly regulated industry such as financial services or health care?
    a.    

    Running afoul of the law
    b.    

    Awakening a sleeping giant
    c.    

    Mobile-based alternative removes advantages
    d.    

    Demonstrating bad timing
    e.    

    Implementing IS poorly

2 points

QUESTION 33

    Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?
    a.    

    Communication
    b.    

    Technology
    c.    

    Diversity
    d.    

    Management
    e.    

    Location

2 points

QUESTION 34

    The business diamond identifies the crucial, interrelated components for designing an organization. The components include all of the following EXCEPT:
    a.    

    Information and control
    b.    

    People
    c.    

    Socialmedia
    d.    

    Tasks
    e.    

    Structure

2 points

QUESTION 35

    A firm releases a new technology only to have a competitor implement a similar technology with more features and value to the consumer. This would be which type of risk?
    a.    

    Mobile-based alternative removes advantages
    b.    

    Demonstrating bad timing
    c.    

    Implementing IS poorly
    d.    

    Running afoul of the law
    e.    

    Awakening a sleeping giant

2 points

QUESTION 36

    Traditional organizations have one of four types of organizational design. What are these four structure types?
    a.    

    Matrix, networked, flat, information
    b.    

    Traditional, flat, matrix, technology
    c.    

    Social, networked, matrix, hierarchical
    d.    

    Matrix, flat, networked, traditional
    e.    

    Hierarchical, flat, matrix, networked

2 points

QUESTION 37

    Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following?
    a.    

    More creative solutions.
    b.    

    A high degree of self-reliance.
    c.    

    Tighter security policies.
    d.    

    Equitable performance management.
    e.    

    Better compliance with deadlines.

2 points

QUESTION 38

    At the time of the Deepwater Horizon oil spill and explosion, BP’s IS Strategy Triangle was out of __________.
    a.    

    alignment
    b.    

    scope
    c.    

    control
    d.    

    specification
    e.    

    adjustment

2 points

QUESTION 39

    The Department of Veterans Affairs (VA) realized it did not have adequate policies, education or technology in place for remote workers when:
    a.    

    Employees posted sensitive data on a public social networking site.
    b.    

    Employees copied sensitive data over an unsecured network.
    c.    

    Employees posted sensitive data on a public social networking site.
    d.    

    An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.
    e.    

    Because of lack of coordination, all remote workers were not available for an extended period of time.

2 points

QUESTION 40

    A social business strategy is designed to use social IT tools for all of the following EXCEPT:
    a.    

    Innovating with stakeholders
    b.    

    Collaborating with stakeholders
    c.    

    Networking with employees, customer and/or suppliers
    d.    

    Building deeper connections with stakeholders
    e.    

    Excluding stakeholders

2 points

QUESTION 41

    The negative consequences of monitoring the discrete tasks an employee does include all of the following EXCEPT:
    a.    

    The personal freedoms of the worker may be intruded upo.
    b.    

    The privacy rights of an employee may be violated
    c.    

    The worker is disconnected from the larger business process.
    d.    

    The worker feels empowered to make significant contributions to the business.
    e.    

    There is less of an opportunity for the worker to broaden his/her skills.

2 points

QUESTION 42

    The qualities found in a successful remote worker include all of the following EXCEPT:
    a.    

    Self-starter
    b.    

    Socialized into the corporate culture
    c.    

    Proficient in a wide range of technologies
    d.    

    Self-discipline
    e.    

    Ineffective communicator

2 points

QUESTION 43

    The dimensions of national culture include all of the following EXCEPT:
    a.    

    The extent to which society tolerates uncertainty
    b.    

    The distribution of power in society
    c.    

    The acceptance of technology by society
    d.    

    The degree to which society engages in future-oriented behaviors
    e.    

    The minimization of gender discrimination in society

2 points

QUESTION 44

    A company that is in a market with few buying options for the consumer is experiencing which one of Porter's Five Competitive Forces?
    a.    

    Threat of substitute products
    b.    

    Bargaining power of suppliers
    c.    

    Bargaining power of buyers
    d.    

    Industry competitors
    e.    

    Potential threat of new entrants

2 points

QUESTION 45

    To remain competitive, an organization’s business strategy must adapt and respond to all of the following variables. Which variable in particular does IS help to determine?
    a.    

    Market forces
    b.    

    Customer demands
    c.    

    The capabilities of the organization
    d.    

    The organization’s mission
    e.    

    Organizational design

2 points

QUESTION 46

    To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:
    a.    

    Provide minimal rationale for the new system
    b.    

    Ensure employees find the system easy to use
    c.    

    Demonstrate that the system will allow them do more or better work for the same amount of effort
    d.    

    Reward users of the new system
    e.    

    Train the user on the new system

2 points

QUESTION 47

    Effective, cross-cultural communication in today’s global and “flattened” world is:
    a.    

    Achieved by using the best available technologies
    b.    

    Of little consequence to the organizational strategy
    c.    

    No longer an issue for managers
    d.    

    Difficult to achieve
    e.    

    Easy to achieve

2 points

QUESTION 48

    All of the following benefit from the network effect EXCEPT:
    a.    

    Network bandwidth
    b.    

    Facebook
    c.    

    Email
    d.    

    Twitter
    e.    

    Wikis

2 points

QUESTION 49

    The Resource-Based View helps determine whether a firm’s strategy has created value. Unlike Porter’s Competitive Forces framework, this view maintains that competitive advantage comes from the ________________ and other resources of the firm.
    a.    

    data

    b.    

    people
    c.    

    information

    d.    

    systems
    e.    

    technology

2 points

QUESTION 50

    Which "view," applied in the area of Information Systems, helps identify two subsets of information resources: those that enable a firm to attain competitive advantage and those that enable a firm to sustain the advantage over the long-term?
    a.    

    Organizational view
    b.    

    System-Based View
    c.    

    Information-Resource View
    d.    

    Information-System View
    e.    

    Resource-Based View