What major organizational culture issues and problems need to be addressed due to John Stiles
What major organizational culture issues and problems need to be addressed due to John Stiles _____________________________________________________________________________________________________________ Professor Roy Y.J. Chua and HBS APRC Research Associate Dawn H. Lau prepared this case. It was reviewed and approved before publication by a company designate. Funding for the development of this case was provided by Harvard Business School, and not by the company. The names of certain characters have been disguised. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. Copyright © 2013 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to www.hbsp.harvard.edu/educators. This publication may not be digitized, photocopied, or otherwise reproduced, posted, or transmitted, without the permission of Harvard Business School. ROY Y. J . CHUA DAWN H. LAU Transitions Asia: Managing Across Cultures It was early morning on Monday, and Chee Lung Tham’s Office Manager, Mimi, buzzed into his phone, “Mr. Wong Lung from Guanghe Manufacturing is on the line for you.” Slightly surprised to hear from a client so early in the week, Tham took a moment to gather his thoughts to focus on this client’s case. In the business of interim management, no news was good news: it meant that the placement he made was successful. It had been three months since American interim manager John Stiles had started working at Guanghe, and Tham had thought that the assignment was going reasonably smoothly. Wong’s voice was harried: “Chee Lung, there is a problem. My brother Hei said a few people in his management team are threatening to quit because of your interim manager John. It’s not working out with John. I think he has to go.” Wong’s sudden insistence surprised Tham, as he thought...