What is management information systems (MIS)?
	
	

	

The study of information systems used by top management
	

	

The integration of computer tools with business processes
	

	

A type of business acquisition approach to technology
	

	

D. A business discipline that deals with the use of information technology (IT)
	

2.)
	

What is the term for raw facts that describe a particular phenomenon?
	
	

	

Facts
	

	

Data
	

	

Detail
	

	

Items
	

3.)
	

What is the difference between data and information?
	
	

	

There is no difference between the two terms; they can be used interchangeably
	

	

Data is stored, information is not
	

	

Information is intelligence, data is not
	

	

Data is unprocessed and will turn into information once it is processed
	

4.)
	

Is CRM software?
	
	

	

No, it is a total business objective consisting of hardware, software, processes, and goals
	

	

Yes, it is the software solutions that make up a CRM system
	

	

CRM is a process, not IT
	

	

CRM is a way of thinking supported by the culture of business people and customers
	

5.)
	

In what decision making phase do you consider possible ways of solving problems, filling needs, or capitalizing on opportunities?
	
	

	

Design
	

	

Intelligence
	

	

Choice
	

	

Prediction and decision
	

6.)
	

Law enforcement agencies that use computer applications to plan and deploy its police force probably use _____ systems.
	
	

	

Geographic information
	

	

Database management systems
	

	

Crossover intelligent
	

	

Biomimicry
	

7.)
	

If you were using a smartphone or PDA and it was analyzing and reacting to a word you wrote on the pad, what type of system would you be using?
	
	

	

Handwriting analysis
	

	

Expert system
	

	

Neural network
	

	

Knowledge management
	

8.)
	

If you needed to analyze a problem, for instance, the type of career path you wished to follow, and there were hundreds if not thousands of different possibilities (e.g., geographical area, industry, salary), what type of system could you employ to find the best career for you?
	
	

	

Artificial intelligent synthesis system (AISS)
	

	

Genetic algorithm
	

	

Intelligent database management systems (I-DBMS)
	

	

Neural network
	

9.)
	

Which intelligent agent searches for information of some kind and brings it back to the user?
	
	

	

Information agent
	

	

Reporting agent
	

	

User agent
	

	

Predictive agent
	

10.)
	

What is another name for a database?
	
	

	

Information repository
	

	

Data depository
	

	

Data warehouse
	

	

Information depot
	

11.)
	

When information is stored about a purchase or sale, what is stored in a database?
	
	

	

A transaction
	

	

A table
	

	

A view
	

	

A query
	

12.)
	

Which of the following DBMS components allows you to quickly develop computer routines or tasks that will process your business transactions?
	
	

	

Programming query
	

	

Automatic module generator
	

	

Application generation subsystem
	

	

Fast programming
	

13.)
	

What does it mean for a data warehouse to be multidimensional?
	
	

	

The database stores data, facts, and definitions for all stored information
	

	

Data can be linked to other sources of internal and external information
	

	

The files stored in a warehouse contain multiple layers of columns and rows
	

	

Customer information can be related to sales, departmental, and organizational information
	

14.)
	

What is the difference between multidimensional analysis and statistical analysis?
	
	

	

Multidimensional analysis is a higher level of mathematical analysis than normal statistical analysis
	

	

Multidimensional analysis uses a form of fuzzy logic whereas statistical analysis is objective
	

	

Statistical analysis requires a step-by-step approach to data analysis; multidimensional analysis does not
	

	

Statistical analysis is a mathematical approach to understanding information; multidimensional analysis is a way of viewing information from different perspectives
	

15.)
	

What is the purpose of a decision support system?
	
	

	

To relieve you of making structured, recurring decisions
	

	

To assist you with making decisions
	

	

To mine data warehouses and locate needed information so that you can make a decision
	

	

To help diagnose problems in your organization and, possibly, your environment
	

16.)
	

What is the difference between data administration and database administration?
	
	

	

Data administration focuses on strategic management whereas database administration focuses on operational issues
	

	

Data administration focuses on OLTP whereas database administration focuses on OLAP
	

	

Data administration and database administration are terms that can be used interchangeably
	

	

Data administration focuses on the development of the data dictionary whereas database administration focuses on the raw data
	

17.)
	

If you were to create a unique industry Web site for your customers that allowed them to build virtual communities with other customers by sharing knowledge, how would you be enhancing your competitive strategy?
	
	

	

Through focus
	

	

Through overall cost leadership
	

	

Through loyalty enhancement
	

	

Through differentiation
	

18.)
	

How can technology affect your cost leadership strategy?
	
	

	

IT can tighten supply chain systems
	

	

IT can capture and assimilate customer information
	

	

IT can help analyze and predict customer behavior
	

	

IT can help with all aspects of a business to reduce costs and analyze needed information
	

19.)
	

What of the following is not the primary focus of customer relationship management?
	
	

	

Bottom-line initiative (reducing operating costs)
	

	

Differentiation and focus (Porter's three generic strategies)
	

	

Top-line initiative (revenue enhancement)
	

	

Growing the organization (RGT framework)
	

20.)
	

What type of technology is needed to support integrated collaborative work environments, knowledge management, social networking, e-learning, and open-source collaboration?
	
	

	

ERP
	

	

V-systems
	

	

ICE
	

	

E-collaboration
	

21.)
	

________ is the set of instructions that your hardware executes to carry out a specific task.
	
	

	

22.)
	

A(n) _____ is a standardized set of activities that accomplishes a specific task for instance, processing a customer's order, delivering the customer order, service after the sale, and so on.
	
	

Check spelling
	

23.)
	

What role does Porters Five Forces Model play?
	
	

Check spelling
	

24.)
	

What is the difference between a social networking site and a social networking system?
	
	

Check spelling
	

25.)
	

What is an enterprise resource planning (ERP) system?
	
	

Check spelling
	

26.)
	

What is a data warehouse? How does it differ from a database?
	
	

Check spelling
	

27.)
	

What are the four major types of data-mining tools?
	
	

Check spelling
	

28.)
	

_____ ensure the validity of database updates when multiple users attempt to access and change the same information.
	
	

Check spelling
	

29.)
	

What is a DSS? Describe its components.?
	
	

Check spelling
	

30.)
	

What is artificial intelligence? Name the artificial intelligence systems used widely in business?
	
	

Check spelling

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