What is management information systems (MIS)?


The study of information systems used by top management


The integration of computer tools with business processes


A type of business acquisition approach to technology


D. A business discipline that deals with the use of information technology (IT)


What is the term for raw facts that describe a particular phenomenon?










What is the difference between data and information?


There is no difference between the two terms; they can be used interchangeably


Data is stored, information is not


Information is intelligence, data is not


Data is unprocessed and will turn into information once it is processed


Is CRM software?


No, it is a total business objective consisting of hardware, software, processes, and goals


Yes, it is the software solutions that make up a CRM system


CRM is a process, not IT


CRM is a way of thinking supported by the culture of business people and customers


In what decision making phase do you consider possible ways of solving problems, filling needs, or capitalizing on opportunities?








Prediction and decision


Law enforcement agencies that use computer applications to plan and deploy its police force probably use _____ systems.


Geographic information


Database management systems


Crossover intelligent




If you were using a smartphone or PDA and it was analyzing and reacting to a word you wrote on the pad, what type of system would you be using?


Handwriting analysis


Expert system


Neural network


Knowledge management


If you needed to analyze a problem, for instance, the type of career path you wished to follow, and there were hundreds if not thousands of different possibilities (e.g., geographical area, industry, salary), what type of system could you employ to find the best career for you?


Artificial intelligent synthesis system (AISS)


Genetic algorithm


Intelligent database management systems (I-DBMS)


Neural network


Which intelligent agent searches for information of some kind and brings it back to the user?


Information agent


Reporting agent


User agent


Predictive agent


What is another name for a database?


Information repository


Data depository


Data warehouse


Information depot


When information is stored about a purchase or sale, what is stored in a database?


A transaction


A table


A view


A query


Which of the following DBMS components allows you to quickly develop computer routines or tasks that will process your business transactions?


Programming query


Automatic module generator


Application generation subsystem


Fast programming


What does it mean for a data warehouse to be multidimensional?


The database stores data, facts, and definitions for all stored information


Data can be linked to other sources of internal and external information


The files stored in a warehouse contain multiple layers of columns and rows


Customer information can be related to sales, departmental, and organizational information


What is the difference between multidimensional analysis and statistical analysis?


Multidimensional analysis is a higher level of mathematical analysis than normal statistical analysis


Multidimensional analysis uses a form of fuzzy logic whereas statistical analysis is objective


Statistical analysis requires a step-by-step approach to data analysis; multidimensional analysis does not


Statistical analysis is a mathematical approach to understanding information; multidimensional analysis is a way of viewing information from different perspectives


What is the purpose of a decision support system?


To relieve you of making structured, recurring decisions


To assist you with making decisions


To mine data warehouses and locate needed information so that you can make a decision


To help diagnose problems in your organization and, possibly, your environment


What is the difference between data administration and database administration?


Data administration focuses on strategic management whereas database administration focuses on operational issues


Data administration focuses on OLTP whereas database administration focuses on OLAP


Data administration and database administration are terms that can be used interchangeably


Data administration focuses on the development of the data dictionary whereas database administration focuses on the raw data


If you were to create a unique industry Web site for your customers that allowed them to build virtual communities with other customers by sharing knowledge, how would you be enhancing your competitive strategy?


Through focus


Through overall cost leadership


Through loyalty enhancement


Through differentiation


How can technology affect your cost leadership strategy?


IT can tighten supply chain systems


IT can capture and assimilate customer information


IT can help analyze and predict customer behavior


IT can help with all aspects of a business to reduce costs and analyze needed information


What of the following is not the primary focus of customer relationship management?


Bottom-line initiative (reducing operating costs)


Differentiation and focus (Porter's three generic strategies)


Top-line initiative (revenue enhancement)


Growing the organization (RGT framework)


What type of technology is needed to support integrated collaborative work environments, knowledge management, social networking, e-learning, and open-source collaboration?










________ is the set of instructions that your hardware executes to carry out a specific task.



A(n) _____ is a standardized set of activities that accomplishes a specific task for instance, processing a customer's order, delivering the customer order, service after the sale, and so on.

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What role does Porters Five Forces Model play?

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What is the difference between a social networking site and a social networking system?

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What is an enterprise resource planning (ERP) system?

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What is a data warehouse? How does it differ from a database?

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What are the four major types of data-mining tools?

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_____ ensure the validity of database updates when multiple users attempt to access and change the same information.

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What is a DSS? Describe its components.?

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What is artificial intelligence? Name the artificial intelligence systems used widely in business?

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