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Assume you work in Human Resources
as a part of the management team for AAA Transportation in Waukegan, WI,
which has recently been acquired. AAA Transportation is an interstate
trucking company that specializes in transporting wholesale produce in
refrigerated trailers throughout the Midwest. The new owners want to make
some sweeping changes in the services offered. One of the things that they would like to
do is add delivery of nonperishable products,such as canned
foods, to their delivery routes, allowing AAA to expand the area they
cover and to provide expanded service to their existing customers. Theythinkthat,
because many of the routes donot require a full load on the trucks, there
is room to add the nonperishable goods and provide delivery at a lower rate
than the customers are now paying.
Two of your coworkers, Vernon
and Bud, are resistant to the changes proposed by the new owners. Vernon
supervises the company’s drivers and Bud works in the corporate offices.
Vernon doesnot think that it is a good idea to expand out of their core
business, while Bud thinks that AAA isnot strong
enough to compete with existing companies that service the nonperishable
foods market (several of whom AAA has had a long history of mutually
respecting each others’ customers and routes); they risk alienating long-term
customers; and transporting nonperishable goods in refrigerated trailers is
inefficient. Both employees have been with the company for more than 20 years
and havemuch influence among the rest of the employees. Management does not want to terminate such
long-term and influential employees but need for Vernon and Bud to join the
effort to make the company successful.
Write a 1,050- to 1,400-word paper
in which you define and discuss mental model/mindsets and their impact on you
and your two coworkers.
Identify the four steps to changing
mental models/mind sets and how you could use them to bring Vernon and Bud
onto the team.
Identify the five forces that
influence those mental model/mindsets of your coworkers and discuss how those
forces might affect your coworkers’ mindsets.
Include examples of what mental
models/mindsets are possibly affecting Vernon and Bud’s decision-making
processes and affecting their relationship with the company.
Analyze your most commonly used
mental models/mindsets that guide your decision making in the workplace. How
do these models influence your decision making?
Format your paper consistent with
APA guidelines.
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