The theoretical roots of the concept of “lift”

The theoretical roots of the concept of “lift”

Subject: Business    / Management   
Question

    The theoretical roots of the concept of “lift” as described in your text go back to positive psychology and positive organizational studies, two approaches that have only recently emerged in these academic disciplines. What distinguishes these newer approaches from older approaches in psychology and organizational studies?
        These newer approaches are normative, rather than descriptive
        These newer approaches are focused on studying problematic behavior and negative outcomes and finding their causes
        These newer approaches are focused on studying positive outcomes and behaviors and finding their causes
        These newer approaches are descriptive, rather than normative
        These newer approaches rely more on anecdotes than on empirical studies.
    What is the transformational approach to change?
        Modeling change for others
        Engaging others in conceptualizing change
        Using leverage to get others to change
        Telling others to change
        Asking others to change
    One of the major risks that companies focusing primarily on the compete action imperative face is that
        They will spend too much money on training employees
        They will fail to take advantage of employee skills
        They will burn out their employees
        They will be subject to antitrust regulations
        None of these is a risk associated with focusing primarily on the compete action imperative
    Political adaption is important to the Create action imperative because
        Power is required to maintain control in organizations
        Receiving political favors can help employees feel more committed
        Convincing people to try new ideas and make changes often requires political skills
        All of the above (a, b, c)
        None of these, political adaptation is NOT important to the Create action imperative
    Wanting to create extraordinary results relates to which of the four key psychological states required for lift to occur?
        Being internally directed
        Being guided by popular norms
        Being other focused
        Being externally open
        Being purpose centered
    Which of the following is an organizational barrier to change?
        Resource limitations
        Existing routines
        Existing structure
        All of these are organizational barriers to change
        Resource limitations and existing structure, but not existing routines
    How do individuals become master managers?
        They have a lot of experience
        They tend to focus on personal development
        They welcome transitions that are the most challenging
        All of these help individuals become master managers
        They have a lot of experience and they welcome transitions that are the most challenging, but they do not tend to focus on personal development.
    In this state of the five steps to mastery, unconscious, fluid, and effortless performance begin to emerge and no one plan is held sacred.
        Expert Stage
        Novice stage
        Proficiency stage
        Advanced beginner stage
        Competent stage
    Which of the following suggestions would NOT help you gain rapport with your audience?
        Be in the room first to greet each person
        Make eye contact
        Be extra enthusiastic to draw in resistant groups
        Be positive and supportive
        All of these should help gain rapport
    Which of the following is true about master managers?
        They are equally skilled at all four action imperatives associated with the competing values framework
        They are able to integrate and blend apparently competing competencies in innovative ways that meet the needs of the situation at hand.
        They frequently make tradeoffs to speed up the decision making process
        They are never willing to make tradeoffs
        They are equally skilled at all the competencies that we have studied throughout this text
    All of the following are core activities in networking except?
        Sharing information
        Offering ideas and advice
        Making introductions, referrals, and references
        Listening to others
        Asking for favors
    Which of the following influence tactics is NOT related to position power?
        Legitimate authority
        Pressure
        Bargaining
        Cooptation
        Coalition formation
    The use of force field analysis is especially appropriate for the open systems quadrant of the competing values framework because the open systems model
        Assumes that when the external environment changes, the organization needs to ensure that its strategies are still aligned with the current environment
        Assumes that all organizational changes should be the result of internal initiatives focused of efficiency
        Assumes that when the external environment changes, it is critical to maintain stability inside the organization
        Assumes that when the external environment changes the internal environment should also change
        Assumes that all organizational changes should be the result of changes in the external environment
    Managers who wish to lead change in their organizations need to
        Focus on developing the capacity of the people involved to perform at their best
        Take responsibility and ownership for achieving the envisioned change
        Communicate their vision for the future
        All of the above (a, b, c)
        Focus on developing the capacity of the people involved to perform at their best and communicate their vision for the future, but not take responsibility and ownership for achieving the envisioned change.
    Reading Becoming a Master Manager and completing the assignments in the textbook can help you become a master manager because
        You have a framework to help you appreciate the importance of performing in areas that do not come naturally
        You have had the opportunity to practice using different competencies
        You should be able to continue to build on the competencies identified and explored in this book
        All of the these are true
        None of these are true
    What is behavioral differentiation?
        The number of management competencies a manager can use effectively
        The ability to use competencies you have developed differently, depending on the situation
        The number of alternative ways of behaving that you have in a particular situation
        The ability to distinguish between appropriate and inappropriate behavior in a particular situation
        The ability to recognize different management styles that others are using in different situations.
    The create action imperative is associated with which psychological state that is associated with “lift”?
        Being purpose-centered
        Being internally-directed
        Being externally open
        Being other focused
        None of these
    One of the key concepts of systems thinking is the idea of “reciprocal flow of influence.” Which of the following is an example of that concept?
        If A influences B, and B influences C, then C will ultimately influence A
        If A influences B, and B influences C, then C will have to impact on A
        If A and B both influence C and D, then A must also influence B
        If neither A or B influences C, then C cannot influence A
        None of these is an example of the reciprocal flow of influence
    All of the following are modes of increasing your power and ability to influence supervisors EXCEPT?
        Taking initiative
        Providing constructive feedback on things supervisors do
        Looking for ways to solve problems that superiors are facing
        Encouraging superiors to discuss their problems
        Making certain supervisors know what is expected of them in their role.
    As proposed by Kurt Lewin, the force field analysis model
        Can be used to help managers understand whether a change is needed
        Can be used to help managers understand weather a change is likely to be successful
        Can be used to help managers determine whether a change will be resisted
        All of the above (a, b, c)
        Can be used to help managers understand whether a change is needed and whether a change will be resisted, but not whether a change is likely to be successful.
    Why are the “seven C’s” of business communication inadequate?
        They do not take into account the availability of new technologies such as Twitter
        They fail to address the need to communicate in different ways, depending on the context and purpose of the message.
        They assume that the communicator has only a single goal related to the message
        All of the above (a, b, c)
        They fail to address the need to communicate in different ways, depending on the context and purpose of the message and they assume that the communicator has only a single goal related to the message, but not they take into account the availability of new technologies such as Twitter.
    Which of the competing values action imperatives is associated with creating “lift” by focusing on how you can achieve extraordinary results?
        Compete
        Collaborate
        Create
        Control
        Conform
    To build trust, messages should be
        Emphatic, forceful, and powerful
        Credible, believable, and plausible
        Focused, logical, and organized
        Rigorous, precise, and controlled
        Interesting, stimulating, and engaging
    Which of the following best describes a truth about the forces for or the forces against desired change?
        Pressures for change are internal to the organization
        Pressures for change are external to the organization
        People in a dysfunctional state will generally feel some motivation to change because they what to heal or get better
        Constant, sustained effort is required to achieve the changes that lead to excellence
        All these are true
    Which of the following actions are useful when attempting to increase your power and ability to influence your peers?
        Create informal problem-solving groups across units
        Try to understand their problems and share useful information
        Hide the fact that you are being self-serving
        All of the above (a, b, c)
        Create informal problem-solving groups across units and try to understand their problems and share useful information, but not hiding the fact that you are being self-serving.
    In a force field analysis, when is the desired change most likely to occur?
        When resisting forces are stronger than driving forces
        When forces for change are stronger than resisting forces
        When the driving forces are equal to the resisting forces
        Change will occur in all of these situations
        Change will not occur in any of these situations
    The effectiveness of your communication can be improved if you:
        Find a role model and copy their communication style
        Try to tailor your communications for different audiences
        Find your own authentic voice and use it to establish a connection with your audience
        Try to tailor your communications for different audiences and find your own authentic voice and use it to establish a connection with your audience, but do not find a role model and copy their communication style.
        Find a role model and copy their communication style and try to tailor your communications for different audiences, but do not find your own authentic voice and use it to establish a connection with your audience.
    Rather than seeking to ____________ like the internet process model, the open systems model accepts the need for flexibility.
        Buffer the organization from the external environment
        Push employees to be more and more productive
        Redefine the organizational context
        Coddle employees by giving hem secure jobs
        Adapt the organization to the external environment.
    With respect to “lifting” your network, the questions you would ask that are associated with the create action imperative would include:
        Which of my previous experiences help remind me that I have overcome challenges in the past?
        How deeply do I understand the needs of these people?
        What questions should I be asking to help me as I am pursuing my mission?
        All of the above (a, b, c)
        Which of my previous experiences help remind me that I have overcome challenges in the past and what questions should I be asking to help me as I am pursuing my mission, but not how deeply do I understand the needs of these people.
    Achieving a win-win solution in a negotiation often requires that a manager
        Keep her interests secret to avoid giving away too much
        Win by taking a firm position and refusing to give in
        Be good at bluffing to prevent losing control of the negotiation
        Find ways to make expand the issues being negotiated
        Use ingratiation to put the other party in a positive mood.
    In organizational settings, the term “power” is most often defined as:
        The capacity to make whatever changes in the reward system required will result in better performance.
        Having enough personal influence to motivate people without resorting to financial incentives.
        The capacity to mobilize people and resources to get things done
        Having access to more resources than do other people with whom one is in a competitive position
        The ability to persuade people to do what is best for the organization.
    When negotiation, the strategy of “dovetailing” refers to
        Offering to accommodate the other party so that a peaceful relationship can be maintained
        Including excessively large demands in your first position statement so that you can later appear to be giving up something, even though you never really expected to get it.
        Excluding as many issues as possible from the negotiation to simplify the discussions.
        Collaborating to find how the needs of both parties can be met.
        Offering the other party something small that they have an interest in obtaining in exchange for something larger that you want to obtain.
    Gene Cattabiani, a vice president of the Steam Turbine Division of Westinghouse, spoke at a town meeting with employees to explain the need for change. Employees heckled him, shouted abuse, and made threats. After the presentation, Gene talked to people on the plant floor about their comments and explained his side of the issue. This experience served as a basis for which of the following conditions for dialogue?
        Mutual purpose
        Mutual respect
        Mutual goals
        Mutual benefit
        Mutual meaning
    When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to __________ than to __________
        Build trust; direct change
        Direct action; stimulate change
        Stimulate change; provide facts
        Build trust; provide facts
        Provide facts; stimulate change
    All of the following are misconceptions about power EXCEPT?
        Power exists when people are dependent on each other.
        All managers have power
        Power is something people in higher positions exercise on upon people in lower positions.
        Middle managers are powerless
        All of these are myths about power
    In this state of the five steps to mastery, you gain a better appreciation of the complexity of the task and recognize a must larger set of cues.
        Competent stage
        Advanced beginner stage
        Expert stage
        Over-achieving stage
        Novice stage
    In planning a presentation, be prepared to deal with which of the following?
        Responding to objections
        Dismissing criticisms
        Defining things adequately
        Both a and b
        Both a and c
    Twyla Tharp advises people who what to develop their creative capacities to
        Deliberately change up our routines by doing the same basic things that we habitually do, but doing them in a different way
        Wait until we are inspired to begin working on a creative project
        Make creativity a habit by establishing the routines that foster creative work
        Avoid the ruts created by routines
        Find creative people and observe how they solve problems
    The action imperative that appears diagonally opposite of the open systems model quadrant in the competing values framework is
        Compete
        Collaborate
        Create
        Control
        Conform
    Managers who wish to build creative spaces for people should
        Enhance their own creative ability
        Catch mistakes early in the process do they can be corrected quickly
        Recognize the deep down, everyone is fundamentally the same
        Enhance their own creative ability and recognize that deep down, everyone is fundamentally the same, but not catch mistakes early in the process so they can
        None of these