Texas FABUS305 Final exam

Texas FABUS305 Final exam

Subject: Business / Management QuestionQuestion 1When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.

significant deviation

acceptable deviation

large deviation

insignificant deviation2 points
Question 2This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone.

Most communication is done through body language.

It shows respect.

Other forms of communication have security concerns.

It communicates a sense of power, rank, and mobility.2 points
Question 3Value is any aspect of a product that customers ________ in the product.

notice

want to see

will pay for

like or admire2 points
Question 4The great advantage of a written message is that it ________.

is unambiguous

is informal

provides a permanent record

is easy to provide feedback for2 points
Question 5U.S. managers tend to rely on this style of communication.

formal and written

verbal and informal

verbal and formal

informal and unwritten2 points
Question 6Everything a manager does involves communication.
True

False
2 points
Question 7A management information system (MIS) provides managers with ________ data.

raw

unanalyzed

analyzed and processed

numerical2 points
Question 8________ is a measure of how readily a company can use its assets to generate profits.

Activity

Profitability

Liquidity

Leverage2 points
Question 9One advantage of a written communication is that it provides a record of the information.
True

False
2 points
Question 10Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.
True

False
2 points
Question 11A ________ is the actual physical product encoded by the source.

source

thought

message

channel2 points
Question 12Annual losses from organizational theft and fraud amount to about ________ per worker.

$500

$6000

$2500

$45002 points
Question 13McDonald’s recently made productivity gains by cutting the ________.

weight of an order of French fries

wages of workers

time it takes to make French fries

time workers were trained2 points
Question 14Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

been confirmed for U.S. workers only

been confirmed repeatedly

been largely discredited

fallen into disuse2 points
Question 15MBWA stands for management by ________.

walking around

work area

work action

written action2 points
Question 16Along the grapevine, ________.

good news travels fastest

good news travels slowest

bad news travels fastest

bad news travels slowly2 points
Question 17Value is created during the process of ________.

inputs being stored

outputs being measured

operations being controlled

inputs being converted into outputs2 points
Question 18Which kind of control takes place after the actual work has been carried out?

feedback

concurrent

forward

feedforward2 points
Question 19This is the primary goal of active listening.

avoiding premature judgments or interpretations of the speaker’s message

developing empathy with the speaker

understanding the full meaning of the speaker’s message

focusing on the speaker2 points
Question 20The manager has control over all three components of customer service interactions.
True

False
2 points
Question 21When a budget is formulated, it is being used as a(n) ________ tool.

controlling

planning

leadership

organizing2 points
Question 22W. Edwards Deming thought that ________ the key to productivity.

managers were

controlling costs was

both managers and workers were

workers were2 points
Question 23A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

customer satisfaction

employee satisfaction

efficiency

cost per unit2 points
Question 24A drawback to instant messaging is that it creates security problems.
True

False
2 points
Question 25The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

value chain

output chain

supply chain

input chain2 points
Question 26With respect to planning, Deming believed that ________ was most important for productivity.

long-term planning

short-term planning

medium-term planning

flexible planning2 points
Question 27The difference between male and female styles of communication exists ________.

only in western cultures

only in the United States

in every culture

only in Asian cultures2 points
Question 28With respect to product quality, Deming believed that a company should never ________.

put quality ahead of profits

be satisfied with its current level of quality

pay more attention to quality than to price

try to fix a product if it “ain’t broke”2 points
Question 29Control is the only managerial function that allows managers to make sure that organizational goals are being met.
True

False
2 points
Question 30Firewalls, data backup, and encryption help prevent security breaches in organizations.
True

False
2 points
Question 31In the Six Sigma system, this is the highest level of quality.

Zero Sigma

One Sigma

Four Sigma

Six Sigma2 points
Question 32A spelling mistake in a message is an example of ________.

a decoding error

an encoding error

a receiver error

a transmission error2 points
Question 33A business model is ________.

a competitor that a company seeks to emulate

a strategic design for how a company intends to make profit

a theoretical ideal that a company seeks to emulate

an unrelated organization whose practices a company seeks to emulate2 points
Question 34________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.

Control

Systems

Planning

Operations2 points
Question 35Immediate corrective action is designed ________.

to get performance back on track

to punish employees for poor performance

to shake up an organization

to get to the root cause of a problem2 points
Question 36________ is the process of managing the sequence of activities and information along the entire value chain for a product.

Supply chain management

Supply management

Value chain management

Customer management2 points
Question 37Which of the following is a disadvantage of written communication?

vague

time-consuming

not permanent

hard to store2 points
Question 38Controlling is the ________ in the management process.

final step

most important step

first step

least important step2 points
Question 39The channel is the ________.

actual physical product from the source that conveys a purpose

person who sends the message

person who receives the message

medium that the messages travels through2 points
Question 40Feedback is a response that confirms a message.
True

False
2 points
Question 41Where did the modern era of manufacturing primarily begin?

the coal industry

southern cotton plantations

northeastern textile mills

Detroit automobile factories2 points
Question 42An example of nonverbal communication is ________.

a smile

a whisper

a voice mail

an email2 points
Question 43________ is a measure of an organization’s ability to meet its current debt obligations.

Activity

Leverage

Liquidity

Profitability2 points
Question 44Japanese managers tend to rely on this style of communication.

verbal and formal

formal and unwritten

informal and verbal

formal and written2 points
Question 45The control management function ensures that ________ in an organization.

goals are set

goals are met

plans are realistic

plans are made2 points
Question 46Which action best shows a speaker that you are paying close attention?

smooth transitioning from listener to speaker

direct eye contact

avoiding overtalking

avoiding interruptions of the speaker2 points
Question 47Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.
True

False
2 points
Question 48When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

flexible standards

quantitative standards

nonnumerical standards

qualitative standards2 points
Question 49An advantage of management by walking around is ________.

objectivity

personal contact

obtrusiveness

perceptual biases2 points (Extra Credit)
Question 50Feedback ________.

must be written

must be spoken

can be spoken, nonverbal, or written

can be spoken, verbal, or oral2 points
Question 51A bus company is a ________ organization because its product is ________.

manufacturing; buses

service; transportation

manufacturing; transportation

service; buses