Question 1 Small groups appear to perform better when it comes to ________. getting diverse input into a problem finding facts speed of performing tasks problem solving 2 points Question 2 According to Maslow, a person stranded on a desert island would ________ before he or she worried about making weapons. establish his or her status on the island start a family build a house look for other people 2 points Question 3 Which leadership style tends to centralize authority and make unilateral decisions? cultural style democratic style autocratic style laissez-faire style 2 points Question 4 Which is the best summary of goal-setting theory? Goals make no difference in performance. Always make your goals a bit higher than you can reach. Specific goals increase performance. Easy goals make for happier employees. 2 points Question 5 ________ assumes that employees have little ambition, dislike work, and avoid responsibility. Belongingness Need Theory Theory X Theory Y Self-actualization Need Theory 2 points Question 6 Of the following, which is NOT thought to be an advantage of teams within an organization? more innovation employee job satisfaction increased organizational coherence new products developed faster at lower costs 2 points Question 7 The "two pizza" rule states that the best teams should be small enough so that they can be satisfied with no more than two pizzas. True False 2 points Question 8 Rishi's boss encourages employees to participate in the decision-making process but does not give them complete freedom to do as they like. She has this kind of leadership style. laissez-faire monarchial democratic autocratic 2 points Question 9 Maslow sees food as being on the same level of need as which of the following? self-esteem personal safety sex companionship 2 points Question 10 Individuals within a group ________. never play more than one role always play more than one role never play the same role for long frequently play more than one role 2 points Question 11 The promise of behavioral theories of leadership held that this would be possible. being able to train a person to be leader eliminating ineffective leaders explaining why successful leaders were successful picking a leader out of crowd 2 points Question 12 Leaders are ________. the final step in the leadership process. individual people who study the leadership process. individual people, while leadership is a process the first step in the leadership process 2 points Question 13 In the situational leadership theory (SLT), readiness is defined as ________ to perform a task. the willingness the motivation one has both the ability and willingness the ability 2 points Question 14 The key to motivation, according to Maslow, is to identify ________. higher-order needs first lower-order needs last a person's level in the needs hierarchy a person's most important level in the needs hierarchy 2 points Question 15 Which three needs are recognized in McClelland's three-needs theory? power, comfort, stimulation achievement, power, security security, self-interest, affiliation achievement, power, affiliation 2 points Question 16 Because leading is one of the four basic managerial functions, ________ leaders. some managers should be some managers are all managers should be all managers are 2 points Question 17 One of the keys to being a good team leader is to know when to leave a team alone. True False 2 points Question 18 Large groups appear to perform better when the goal of the group is to ________. create consensus on a new product interpret facts find facts solve problems quickly 2 points Question 19 McClelland's most influential need is the ________. need for affiliation need for achievement need for power need for recognition 2 points Question 20 As a group expands, individual productivity tends to decline. True False 2 points Question 21 Groups tend to go through five stages as they develop. True False 2 points Question 22 In the norming stage of group development, the group becomes cohesive. True False 2 points Question 23 During a recent meeting, a shouting match arose between a design manager and a marketing representative about a marketing plan for a new product. This team seems to be at the ________ stage of group development. forming storming norming conflict 2 points Question 24 Compensation plans based on employee output or productivity are referred to as ________. equity plus methods give-back programs. prize time programs pay-for-performance programs 2 points Question 25 Which of the following is a lower-order need in Maslow's hierarchy? personal safety independence love self-worth 2 points Question 26 A manager with a Theory X view of human nature would ________. be likely to let workers work independently allow workers to monitor themselves trust his or her workers be unlikely to allow workers to work independently 2 points Question 27 This stage involves the most conflict during the entire group development process. norming storming performing forming 2 points Question 28 Maslow believes that higher-order needs ________. are satisfied first are satisfied most often are satisfied externally are satisfied internally 2 points Question 29 Theory Y assumes that people inherently ________. are unhappy are driven by fear don't trust one another want to control their own destiny 2 points Question 30 A difficult skill for a team leader to learn is knowing when to ________ the team. intervene with show interest in abandon trust 2 points Question 31 Al is given two different "top priorities" from two different managers. Al is experiencing ________. role conflict role reversal personal conflict efficiency conflict 2 points Question 32 According to Herzberg, in order to provide employees with job satisfaction, managers should concentrate on ________. achievement and recognition salary and status working conditions security 2 points Question 33 Situational leadership theory (SLT) states that an R1 worker who is unable and unwilling to perform a task responds best to a telling leadership style. True False 2 points Question 34 Goal-setting theory states that having specific goals improves performance. True False 2 points Question 35 According to Herzberg, what controls satisfaction and motivation? both intrinsic and extrinsic factors extrinsic factors extrinsic and security factors intrinsic factors 2 points Question 36 Permanent work groups are not likely to go through this stage. adjourning forming storming norming 2 points Question 37 Monica's boss allows her to make any decision she thinks is important on the spot without consulting anyone. Monica's boss has this kind of leadership style. autocratic style hands-on style laissez-faire style democratic style 2 points Question 38 An individual who wants to buy a home in a neighborhood with a low crime rate is satisfying which need? physiological esteem safety self-actualization 2 points (Extra Credit) Question 39 The ________ stage of the group development process is complete when members begin to think of themselves as part of a group. norming performing forming storming 2 points Question 40 In the group development process, the group carries out its primary work during this stage. norming performing storming forming 2 points Question 41 A theory that suggests that employees compare their inputs and outputs from a job to the ratio of relevant others is known as ________. equity theory action motivation reinforcement theory goal setting 2 points Question 42 Behavioral theories of leadership focused on ________. who effective leaders were what characteristics effective leaders had what effective leaders did how to identify effective leaders 2 points Question 43 Most workers learn what is expected from them on the job from group ________. cohesiveness norms roles size 2 points Question 44 Group norms typically are established ________. informally by the entire group in the official organizational bylaws by organizational leadership formally by group leaders 2 points Question 45 Which of the following is thought to best motivate professionals? high pay status and power within the organization challenging problems and important work short hours and good working conditions 2 points Question 46 This kind of work group brings individuals together from different work disciplines with different knowledge and skills. command group formal group cross-functional team self-managed team 2 points Question 47 What does Fiedler's least-preferred coworker questionnaire measure? the most effective leadership style the most common leadership style among all leaders leadership style of respondents who took the test the least effective leadership style 2 points Question 48 On a pro football team, empowerment might manifest itself in which of the following? more complicated plays and formations on the field coach-to-helmet communication systems players getting larger salaries a player changing a planned play on the field 2 points Question 49 Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next becomes dominant. True False 2 points Question 50 Formal groups ________. include people who share a common interest include people who eat lunch together each day meet at a regular time and place are defined by an organization's structure 2 points Question 51 According to Herzberg, which kind of characteristics are most closely associated with job dissatisfaction? the goals of the job intrinsic things that come from within themselves lack of advancement extrinsic things that come from the outside
