System Analysis and Design Life Cycle

Subject: Business    / Management

Petrie’s Electronics needs to improve its marketing and customer retention by increasing customer loyalty. The marketing department is in need of a customer relationship management (CRM) system. Upper management has selected No Customer Escapes as the top information technology project this year.

At the end of Chapters 2–10 of our textbook, there are case studies describing the activities and processes Petrie’s Electronics is taking to create the No Customer Escapes CRM system.

As systems analysts working for Petrie’s Electronics, we will work through the four phases of the traditional systems development life cycle (SDLC) to

ensure we understand what the project scope is and processes we will use to initiate, plan, execute, and close out the project;
understand the feasibility, costs, benefits, and risks of the new system;
gather customer requirements;
create and review design specifications for forms, reports, and web pages for the system; and
select an implementation method and plan for operational support, maintenance, and change management.

You will be completing some of the work that a systems analyst might perform on a typical systems projects, such as

Petrie’s Electronics Case questions (Chapters 2–10);
cost benefit analysis;
data flow diagram;
close out report; and
use case diagram.

You will work individuallyon your assigned documents and deliverables as described in the Course Project tabs in Weeks 1–7. At the end of each week, place your deliverables in the Dropbox as described in the Syllabus and Assignment pages.

All Course Project deliverables are to be created using any Microsoft Office 2013 application. It is recommended to use Microsoft Visio for diagrams, but using Word or other Office applications is acceptable. Please see Course Resources for information about obtaining software and tutorials for Microsoft Visio.
Each week, the Course Project area will provide additional guidance needed to complete each deliverable. The Course Project areas contain weekly instructions and additional project information, a list of project tasks, and a grading checklist explaining what is needed for each task and how many points they are worth.
Appropriate citations are required.
All DeVry University policies are in effect, including the plagiarism policy.
Any questions about this project can be discussed in the weekly Q & A Discussion topic.

Course Project Deliverables

The following are the Course Project deliverables for each week.
Week    Course Project Deliverables


Company Overview Package

Petrie’s Electronics Case, Chapter 2, Questions 2–16, 2–17, and 2–19


Planning and Selection SDLC Phase 1 Package

Petrie’s Electronics Case, Chapter 3, Questions 3-40, 3-41, and 3-42
Petrie’s Electronics Case, Chapter 4, Questions 4-36, 4-37, and 4-38
Cost Benefit Analysis Spreadsheets for Alternative C (Instructions in the Week 2 Course Project area)


Systems Analysis SDLC Phase 2 Package–Part 1

Petrie’s Electronics Case, Chapter 5, Questions 5-28, 5-30, and 5-32
Petrie’s Electronics Case, Chapter 6, 6-37 and 6-41
Data Flow Diagrams–One Level 1 Diagram (Instructions in the Week 3 Course Project area)


Systems Analysis SDLC Phase 2 Package–Part 2

Petrie’s Electronics Case, Chapter 7, Questions 7-49, 7-50, and 7-51


Systems Design SDLC Phase 3 Package

Petrie’s Electronics Case, Chapter 8, Questions 8-36 through 8-40


System Implementation and Operation SDLC Phase 4 Package–Part 1

Petrie’s Electronics Case, Chapter 10, Questions 10-38 through 10-42
Project Closeout Report. Create a Project Closeout Report using APA formatting.


System Implementation and Operation SDLC Phase 4 Package–Part 2

Use case diagram: Create a use case diagram for the CRM system following guidelines in Appendix A of the textbook.