Requirements: 1- 650 words 2- In-text citation 3- Reference list (not less than 5 reference


1- 650 words

2- In-text citation

3- Reference list (not less than 5 reference, preferable on the reading list)

4- Should have 3 parts:

a. Introduction

b. Answer

c. Conclusion

5- Target date- 21st June 2014 08:00 am (17hrs from now)

The Question is:

Reading: Oakland, J. S. (2003) TQM: text with cases (Case Study 9, pp. 432–442). 3rd ed. Oxford: Butterworth-Heinemann. ??

Comment on how process performance at D2D was reviewed and improved? Could this approach be applied to process management in your company or another you know well? Explain with examples.


Introduction to Statistical Process Control (This reference site gives clear notes and excellent diagrams explaining the basic principles of SPC.) ??

Process flowcharting

Reding, K., Ratiiff, R., & Fullmer, R. (1998) 'Flowcharting business processes: a new approach', Managerial Auditing Journal, 13 (7), pp. 397ñ402. ??HCi (This article explains the basic principles of flowcharting.) ??

American Society for Quality (This reference page lists different types of flowcharts and their purposes.) ?? ??

These pages explain the methods for analysing a process including the use of the correct flowcharting symbols.?

• Pareto analysis

The Quality Portal (This reference page offers a brief introduction.) ?? ?

Managers-Net (This article gives a useful background including history, a diagram, and some points to watch out for.) ?? ?

MSH-UNICEF (This Web page offers examples and has some good follow-up links.) ?? ??

These pages discuss the 80-20 rule as it relates to a TQM system.?

• Control charts

ASQ (This reference page has clear introductory notes on control charts.) ?? ??

StatSoft (This Web page explains the purposes of quality control charts with examples.) ??

Newcastle University (These notes cover common and special cause variations and cover the main types of charts with examples.) ?? ??

These pages discuss the key role that the control chart plays in SPC as well as the methods for developing the charts.?

• Cause-and-effect analysis

Quality Assurance Project (This reference page provides a good clear account of when and how to use cause-and-effect analysis and how to apply the Ishikawa diagram.)?

ASQ (These notes provide a very practical guide to using the diagram.) ?? ?

NTNU (This academic paper describes a case study using Goal Question Metrics, Pareto Analyses and Root Cause Analyses augmented by use of the Ishikawa diagram.) ?? ??

These pages discuss cause-and-effect analysis and how to create linkage between results and possible causes.