Question 1
1.	In a negative message, which of the following would be the most effective alternative to stating, "We cannot afford to continue this program"? _______
A.	The program will conclude on May 1.
B.	Much as we would like to support it, the program will be stopped.
C.	Due to a new company policy, we can no longer fund this program.
D.	There's no more money to extend this program.
E.	To no one's surprise, this program will be cut as of May 1.
4 points   
Question 2
1.	When it comes to the job search, volunteering __________
A.	has little to no value, since it does not involve working for pay.
B.	is helpful only for those seeking employment in the nonprofit sector.
C.	should not be mentioned, since many employers view it as a waste of time.
D.	can provide valuable networking opportunities.
E.	is helpful only if it allows you to do temporary work for a potential employer.
4 points   
Question 3
1.	To illustrate how your department's budget will be distributed by percentage and type of expense, you should use _______
A.	an organizational chart.
B.	a Gantt chart.
C.	a pie chart.
D.	a line chart.
E.	an inverted pyramid.
4 points   
Question 4
1.	The purpose of a resume is to ______
A.	induce the reader to hire you.
B.	list all your skills and abilities.
C.	get you an interview.
D.	take the place of an application letter.
E.	exaggerate your qualifications and impress potential employers.
4 points   
Question 5
1.	Which of the following would be an appropriate handout to accompany an oral presentation?
A.	An interesting but unrelated news article
B.	A list of relevant websites
C.	A photo of you, with a caption listing all of your qualifications
D.	A brief note explaining that, unfortunately, there will be no time for questions.
E.	Any of the above
4 points   
Question 6
1.	At the beginning of a research project, you need to ________
A.	develop a formal outline that you plan to stick to throughout your researching and writing.
B.	familiarize yourself with the subject.
C.	just jump in by finding resources on the Internet and taking notes from them.
D.	develop the conclusion you want to reach and start looking for evidence that supports that conclusion.
E.	try Google to see if it provides enough information, and if not proceed to databases and other sources.
4 points   
Question 7
1.	"Accounting Services is here to assist you during our transition to electronic billing" is an example of which type of buffer? ________
A.	good news
B.	cooperation
C.	understanding
D.	fairness
E.	appreciation
4 points   
Question 8
1.	The second stage of interviews (following screening) is the ______ stage
A.	in-depth
B.	narrowing
C.	exploration
D.	elimination
E.	selection
4 points   
Question 9
1.	Searching LinkedIn to learn about the managers you will meet in an upcoming interview _____
A.	is unethical, since LinkedIn profiles are private.
B.	is acceptable as long as you never reveal that you have done it.
C.	requires that you ask their permission beforehand.
D.	can make it easier for you to build rapport with your interviewers.
E.	hinders your chances of success by making you seem desperate for employment.
4 points   
Question 10
1.	Your goal in the initial screening interview is to _______
A.	explain your greatest strengths in depth.
B.	distinguish yourself from other candidates.
C.	clinch the deal.
D.	provide as much detail as possible about positions you've held in the past.
E.	convince the interviewer that you need a decision right away.
4 points   
Question 11
1.	Generally speaking, bad news for employees should be delivered using _________
A.	blunt language.
B.	the direct approach.
C.	the indirect approach.
D.	passive voice.
E.	subordinates.
4 points   
Question 12
1.	"What are your plans for expanding you sales to the European market?" is an example of ____
A.	a closed-ended question.
B.	an open-ended question.
C.	a restatement question.
D.	an inappropriate question.
E.	a conclusion.
4 points   
Question 13
1.	Transitional words and phrases ________
A.	tie ideas together and show how one thought is related to another.
B.	help overcome poor organization.
C.	are essential to analytical reports but unnecessary in informational reports.
D.	generally confuse readers, especially in online reports.
E.	do all of the above.
4 points   
Question 14
1.	When using the AIDA approach to persuasion, the closing should _________
A.	urge the audience to take the action you are requesting.
B.	provide additional evidence and detail not covered in the desire section.
C.	explain the steps needed to implement your ideas.
D.	warn the audience that bad things will happen if they don't listen to you.
E.	do all of the above.
4 points   
Question 15
1.	Which of the following is not included in the prefatory parts of a formal report?
A.	Cover
B.	Letter of authorization
C.	Introduction
D.	Table of contents
E.	Title page
4 points   
Question 16
1.	When using the direct approach to deliver negative messages, you ________
A.	begin with a buffer.
B.	should not include reasons for the decision or information.
C.	should end the message on a respectful note.
D.	can expect your audience to be offended.
E.	should not worry about tone.
4 points   
Question 17
1.	When making a routine request, you should begin with _______
A.	an indication of the importance of your request.
B.	a statement of who you are.
C.	a clear statement of the main idea or request.
D.	a question.
E.	a humorous comment.
4 points   
Question 18
1.	Sources of secondary information include _______
A.	first-hand observation.
B.	in-person interviews.
C.	newspapers and periodicals.
D.	experiments.
E.	an online survey designed specifically for your project.
4 points   
Question 19
1.	Speaking from notes or an outline is often effective because __________
A.	you can look at the notes instead of at your audience.
B.	you can maintain a natural speaking flow.
C.	it reduces the likelihood that you will improvise.
D.	it enables you to read the presentation word-for-word.
E.	it takes far less to prepare than writing out the entire presentation.
4 points   
Question 20
1.	An index _________
A.	may include the names of important persons mentioned in your report.
B.	lists only the names of authors cited in the report.
C.	is never necessary in business reports.
D.	should always be prepared by someone other than the author of the report.
E.	all of the above are true.
4 points   
Question 21
1.	In a positive message, the main idea is presented _______
A.	in the first sentence of the middle paragraph.
B.	at the end of the middle paragraph.
C.	right at the beginning of the letter.
D.	in the last sentence of the letter.
E.	by implication only.
4 points   
Question 22
1.	________ interviews allow one or more interviewers to meet with several candidates simultaneously and to observe how candidates interact with potential peers.
A.	Panel
B.	Group
C.	Team
D.	Collaborative
E.	Inclusive
4 points   
Question 23
1.	One effective way to arouse interest at the start of a speech is to ________
A.	always start things off with a joke.
B.	unite the audience around a common goal.
C.	tease the audience by not mentioning specifically what you'll be talking about.
D.	say something outrageous, such as an insulting comment about an audience member.
E.	do none of the above.
4 points   
Question 24
1.	Do not include on your resume items that could encourage discrimination, such as ______
A.	home address.
B.	hobbies.
C.	marital status.
D.	military service.
E.	management experience.
4 points   
Question 25
1.	Contacting people in a job candidate's online network for background information ________
A.	is illegal unless the candidate has listed them as references.
B.	occurs very rarely, since most employers don't have time to check online networks.
C.	is impossible if the candidate does not provide contact information.
D.	violates Facebook and LinkedIn user agreements.
E.	is becoming more common among employers.