operations management multiple ques

operations management multiple ques

Question

Question 1

1.

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Operations management is applicable

Answer

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mostly to the service sector.

to services exclusively.

mostly to the manufacturing sector.

to manufacturing and service sectors.

to the manufacturing sector exclusively.

4 points

Question 2

1.

The responsibilities of the operations manager include

Answer

planning, organizing, staffing, procuring, and reviewing.

forecasting, designing, planning, organizing, and controlling.

forecasting, designing, operating, procuring, and reviewing.

planning, organizing, staffing, leading, and controlling.

designing and operating.

4 points

Question 3

1.

Which of the following would not be an operations function in a fast-food restaurant?

Answer

making hamburgers and fries

advertising and promotion

maintaining equipment

designing the layout of the facility

purchasing ingredients

4 points

Question 4

1.

Which of the following is not a typical service attribute?

Answer

intangible product

easy to store

customer interaction is high

simultaneous production and consumption

difficult to resell

4 points

Question 5

1.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Answer

25 boxes/hr

50 boxes/hr

5000 boxes/hr

none of the above

not enough data to determine productivity

4 points

Question 6

1.

Current trends in operations management include all of the following except

Answer

just-in-time performance.

rapid product development.

mass customization.

empowered employees.

All of the above are current trends.

4 points

Question 7

1.

Which of the following is true about business strategies?

Answer

An organization should stick with its strategy for the life of the business.

All firms within an industry will adopt the same strategy.

Well-defined missions make strategy development much easier.

Strategies are formulated independently of SWOT analysis.

Organizational strategies depend on operations strategies.

4 points

Question 8

1.

A firm can effectively use its operations function to yield competitive advantage via all of the following except

Answer

customization of the product.

setting equipment utilization goals below the industry average.

speed of delivery.

constant innovation of new products.

maintain a variety of product options.

4 points

Question 9

1.

Which of the following is not an operations decision?

Answer

maintenance

price

layout design

quality

inventory

4 points

Question 10

1.

Which of the international operations strategies uses the existing domestic model globally?

Answer

international strategy

global strategy

transnational strategy

multidomestic strategy

none of the above

4 points

Question 11

1.

Which of the following statements is true about operations strategy?

Answer

It should support the corporate strategy.

It should help achieve the operation's mission.

It should be integrated with the other functional areas' strategies.

It should promote competitive advantage.

All of the above are true.

4 points

Question 12

1.

Forecasts

Answer

become more accurate with longer time horizons.

are rarely perfect.

are more accurate for individual items than for groups of items.

all of the above

none of the above

4 points

Question 13

1.

The forecasting model that pools the opinions of a group of experts or managers is known as the

Answer

sales force composition model.

multiple regression.

jury of executive opinion model.

consumer market survey model.

management coefficients model.

4 points

Question 14

1.

A product's life cycle is divided into four stages, which are

Answer

introduction, growth, saturation, and maturity.

introduction, growth, stability, and decline.

introduction, maturity, saturation, and decline.

introduction, growth, maturity, and decline.

none of the above

4 points

Question 15

1.

Quality function deployment (QFD)

Answer

determines what will satisfy the customer.

translates customer desires into the target design.

is used early in the design process.

is used to determine where to deploy quality efforts.

all of the above

4 points

Question 16

1.

The work order

Answer

shows, in schematic form, how the product is assembled.

lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.

provides detailed instructions on how to perform a given task.

gives the instruction to make a given quantity of a particular item, usually to a given schedule.

is used to signal a change in work priorities.

4 points

Question 17

1.

According to the manufacturing-based definition of quality,

Answer

quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

quality depends on how well the product fits patterns of consumer preferences.

even though quality cannot be defined, you know what it is.

quality is the degree to which a specific product conforms to standards.

quality lies in the eyes of the beholder.

4 points

Question 18

1.

ISO 9000 seeks standardization in terms of

Answer

products.

production procedures.

suppliers' specifications.

procedures to manage quality.

all of the above

4 points

Question 19

1.

A successful TQM program incorporates all of the following except

Answer

continuous improvement.

employment involvement.

benchmarking.

centralized decision-making authority.

none of the above, a successful TQM program incorporates all of the above

4 points

Question 20

1.

Based on his 14 Points, Deming is a strong proponent of

Answer

inspection at the end of the production process.

an increase in numerical quotas to boost productivity.

looking for the cheapest supplier.

training and knowledge.

all of the above

4 points

Question 21

1.

A fishbone diagram is also known as a

Answer

cause-and-effect diagram.

poka-yoke diagram.

Kaizen diagram.

Kanban diagram.

Taguchi diagram.

4 points

Question 22

1.

Three types of processes are

Answer

goods, services, and hybrids.

manual, automated, and service.

process focus, repetitive focus, and product focus.

modular, continuous, and technological.

input, transformation, and output.

4 points

Question 23

1.

The use of information technology to monitor and control a physical process is known as

Answer

process control.

computer-aided design.

information numeric control.

numeric control.

none of the above

4 points

Question 24

1.

An approach to location analysis that includes both qualitative and quantitative considerations is

Answer

locational cost-volume.

factor rating.

transportation model.

assignment method.

make or buy analysis.

4 points

Question 25

1.

Breakeven is the number of units at which

Answer

total revenue equals price times quantity.

total revenue equals total variable cost.

total revenue equals total fixed cost.

total profit equals total cost.

total revenue equals total cost.