MSSU Gb320 Week 2 quiz 1

MSSU Gb320 Week 2 quiz 1

Subject: Communications    / General Communications
Question

Question 1

“Daniel will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?

Agree with everyone with whom he interacts.

Talk about his personal relationships and finances as a way to appear human and to establish relationships with other employees.

Send written thank-you notes to express sincere appreciation and praise.

Tell as many jokes as possible to put his colleagues at ease.

Question 2

“Which of the following statements about nonverbal communication is the least accurate?

Very few people can control their facial expressions well enough to control the nonverbal messages they send.

Standing up straight can make a person look arrogant.

The way you organize your office tells others something about you and your objectives.

Arriving late repeatedly to meetings can communicate that you are self-centered or have little self-discipline.

Question 3

“Listening on the job is more challenging than listening in a college classroom.

True

False

Question 4

“Allan manages the Human Resources Department for his company. The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers. Allan should

send an e-mail or text message to inform the management staff.

prepare an agenda and call a meeting.

consult key people to help him decide whether to call a meeting.

use the grapevine to convey the message.

Question 5

“When your department head Ms. Kruse arranges chairs informally in a circle during a meeting, what kind of message is she sending?

A nonverbal message that she is encouraging an open, egalitarian exchange of ideas

A nonverbal message that she prefers to be separated from others

A nonverbal and verbal message regarding her aloofness and preference for restricted communication

A verbal message that she is wary of visitors and indifferent to communication

Question 6

“Bethany’s team is experiencing considerable conflict and tension as they get used to working with one another. They are most likely in the storming phase of team development.

True

False

Question 7

“Which of the following is the most accurate statement about casual apparel in the workplace?

Casual dress has become the norm in today’s workplace.

Casual dress policies have led to reduced productivity and lax behavior in some workplaces.

If you’re competent, it doesn’t matter what you wear.

When meeting customers, dress down to make them feel superior.

Question 8

“Several factors may cause poor listening habits. Which of the following is not one of these factors?

Lack of training

Large number of competing sounds and stimuli in our lives

Physical hearing disability

Ability to process speech faster than others can speak

Question 9

” Tracey is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite?

At least one representing each of the company’s 16 departments

Five or fewer

Ten or fewer

30 or fewer

Question 10

“When following the six-step pattern for dealing with conflict, the first thing you should do is look for common ground.

True

False

Question 11

“Which of the following statements about virtual meetings is most accurate?

Virtual meetings are rare in today’s workplace.

It is almost impossible to exchange ideas, brainstorm, build consensus, or develop personal relationships virtually.

Two of the most significant reasons for the shift to virtual meetings are saving travel costs and reducing employee fatigue.

Virtual meetings are generally held to coordinate team activities but not for any other purposes.

Question 12

” Sarah has agreed to be a team leader in her organization and wants to make sure that the team is ethically responsible. What advice would you give her?

Make sure that the team represents her organization’s view.

Respect the organization’s privileged information.

Avoid advocating actions that would endanger members of society at large.

Sarah should do all of these as team leader.

Question 13

“A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus.

True

False

Question 14

“A team must decide whether to adopt a new procedure for submitting expense claims. Team members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Majority

Consensus

Authority rule with discussion

Averaging

Question 15

“Generally, teams are able to respond more quickly when solving a problem.

True

False

Question 16

“The real expense of a meeting is the lost productivity of all the people attending.

True

False

Question 17

“Today’s communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

True

False

Question 18

“Devon is responsible for planning a virtual meeting. What should he do before the meeting takes place to ensure that it is productive?

Make sure the technology being used is accessible to all meeting participants.

Set the meeting time using Coordinated Universal Time (UTC).

Encourage members to log on 15 minutes early.

Devon should do all of these.

Question 19

“Isabella has a habit of giving a thumbs-up sign every time she agrees with something. This functions as what type of nonverbal message?

To complement and illustrate

To replace and substitute

To control and regulate

To reinforce and accentuate

Question 20

“In the workplace it is important to respect coworkers’ space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

True

False