The following table lists all costs of quality incurred by Sams Surf Shop last year. What was
Sams appraisal cost for quality last year?
Annual inspection costs
Annual cost of scrap materials
Annual rework cost
Annual cost of quality training
Annual warranty cost
Annual testing cost

$155,000
$286,000
$34,679
$456,000
$1,546,000
$543,000

Below is a table of data collected over a six-month period in a local grocery store. Construct a
Pareto analysis of the data and determine the percentage of total complaints represented by the
two most common categories.
All Other
Checker
General
Service Level
Policy/Procedures
Price Marking
Product Quality
Product Request
Checkout Queue
Stock Condition

71
59
58
55
40
45
87
105
33
170