Subject: General Questions / General General Questions
Question
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Activity 1
BSAD 2010 – Managerial Communication
Chapter 1
1. Think about two people—one whom you trust implicitly and another whom you do not trust.
Ideally, these should be two people you currently work with or have worked in the past.
Compare them in the following ways: (a) competence; (b) caring; and (c) character. Write three
or four paragraphs. Conclude with a general statement about the impact of credibility on
communication efficiency and effectiveness. Use pseudonyms to protect the identity of others if
they feel the information is sensitive.
2. Choose a recent communication event (conversation, email exchange, and so on) that you were
involved in, observed, or heard about. If possible, choose a communication event that occurred
in the workplace and that involved a challenging ethical problem. Analyze the communication
event with the FAIR test of ethical business communication. Devote at least one paragraph to
each aspect of the test: (a) facts (how factual was the communication?); (b) access (how
accessible or transparent were the motives, reasoning, and information?); (c) impacts (how did
the communication impact stakeholders?); (d) respect (how respectful was the
communication?). See Figure 1.5 for more information about the FAIR test. Use pseudonyms to
protect the identity of others if they feel the information is sensitive.
