Management communication – case-analysis

Management communication – case-analysis

Subject: Business    / Management
Question

Form feedback to this student’s post. Your feedback must have substance. Give feedback to this studentâs initial post. Good feedback is not about criticizing your peers. It does, however, address the value and usefulness of specific comments and the appropriate application of concepts and models. Good feedback can also include suggestions, constructive comments, and analytical comparisons with your own observations and experiences.Minimum of 500 words or morein your response.

Cite your sources in APA style (go to http://owl.english.purdue.edu/owl/resource/560/06/)

Student’s Post:

1. A:

According to OâRourke a meeting should motivate, educate, recreate, initiate, network, and reward. However, he also claims a meeting should only be initiated if completely necessary.

If the meeting is executed it should have a lot of open communication and lead to new ideas and collaboration amongst the attendees. A meeting is effective and âworkedâ if the ideas introduced in the meetings are implemented in the time following the meeting. These meetings usually have a goal of boosting morale and bringing everyone together. If the meeting has goal setting it can also bring about competition if the goals are to be met by the entire group. (OâRourke 2010)

B:

With the current company I am working for we have âLABâ about twice a year. In LAB they fly us to Houston to visit our main office and we to a series of classes and training events for two days and then fly home. The classes usually entail some type of training and then there is typically something fun intertwined. For example, our last trip included a tour of a brewery and a beer and cheese tasting. We had lunch with our peers and superiors and then returned to class for some more training. In my experience these meetings boost morale and ultimately motivate everyone to return to work on a positive note. Not only are you learning something about the job and improving, but also making friends and socializing.

2. The biggest implication I noticed is how much more personal and important face-to-face interaction can be. With telephones it is hard to express body language and ultimately gauge how the person is actually feelings. With face-to-face interactions allow for more back and forth interaction and less likelihood for someone to completely âtake overâ the conversation.

3. A:

Rebecca Caruso should immediately address the public with an apologetic statement and make sure it is know that the actions are not something the company wants to be associated with. The press release should let the pubic know they do not discriminate in any way and make it known what happened is not acceptable. The company could release a campaign for human rights and make a valiant effort to include diversity in their marketing campaigns.

B:

The company needs to address stakeholders in a similar way they address the media and publicâapologetic.

âWho are the internal and external stakeholders that matter to your organization? I consider employees to be your most important audience, because every employee is a PR representative and crisis manager for your organization whether you want them to be or not! But, ultimately, all stakeholders will be talking about you to others not on your contact list, so itâs up to you to ensure that they receive the messages you would like them to repeat elsewhere,â (Bernstein 2016). It is essential the current employees of the company are comfortable and informed.

References:

Bernstein, J. (2017, April 18). The 10 Steps of Crisis Communications » Bernstein Crisis Management. Retrieved April 26, 2017, from https://www.bernsteincrisismanagement.com/the-10-steps-of-crisis-communications.

O’Rourke, J. S. (2013).Management communication: a case-analysis approach. Boston: Prentice Hall.