Your Learning Team is a team of managers of a customer call center for timeshare vacations. 

Discuss the types of control measures you could use to see how efficient and effective an employee is. 

Discuss the measures you would then choose to evaluate the entire call center based on your research.

Discuss what motivational tools you would use to improve employee performance.

Prepare a 750+ word paper detailing the findings of your discussion.

Format your paper consistent with APA guidelines.