kaplan mt400 all units quizes
The BPM house does not include:
Student Answer: BPM foundations
BPM discovery
BPM enablement
Operational Processes
Points Received: 0 of 2
Comments:
Question 2. Question : Which of the following statements is true about BPM?
Student Answer: BPM is better than the past options for process improvement.
External people are needed to support BPM.
There is a robust methodology to support BPM.
BPM is complex and difficult.
Points Received: 0 of 2
Comments:
Question 3. Question : The critical success factor a BPM project includes all of the following except:
Student Answer: Time pressure for completing the project
Empowered BPM leader and team
Clearly understood business drivers
Driven by senior leadership
Points Received: 0 of 2
Comments:
Question 4. Question : Which of the following is not a trigger for considering BPM?
Student Answer: Compliance or regulation
The need to provide managers with more control
Hiring of new management
Poor stakeholder service levels
Points Received: 2 of 2
Comments:
Question 5. Question : Which of the following is not one of the legs of the BPM success stool?
Student Answer: People
Procedures
Process
Technology
Points Received: 2 of 2
Comments:
Quiz 2
Question 1. Question : Which of the following is not one of the ways BPM projects are typically initiated?
Student Answer: Strategy led
Budget led
Business issue led
Process led
Points Received: 2 of 2
Comments:
Question 2. Question : Hamel’s innovation stack corresponds to the strategy execution void in the 7FE model. Which of the following elements is not part of the innovation stack?
Student Answer: Service innovation
Strategic innovation
Operational innovation
Management innovation
Points Received: 2 of 2
Comments:
Question 3. Question : Which of the following is not one of the three strategic options for a company based on Treacy and Wiersma?
Student Answer: Customer intimacy
Product Leadership
Operational excellence
Employee focus
Points Received: 2 of 2
Comments:
Question 4. Question : Which of the following is not a process improvement scenario?
Student Answer: Under the radar
Star project
Business as usual
Pilot project
Points Received: 0 of 2
Comments:
Question 5. Question : Strategy determination, while difficult, is the easy part. It is the execution of the strategy that is the difficult aspect.
Student Answer:
Points Received: 2 of 2
Comments:
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unit 3
Question 1.1.SMART project goals do not include which of the following attributes?
(Points : 2)
Specific
Measurable
Achievable
Robust
Question 2.2.Which of the following definitions are not used in the Keen process worth matrix?
(Points : 2)
Rewarding
Liability
Background
Mandated
Question 3.3.Which of the following is not a role in the process teams?
(Points : 2)
Team leader
Customer liaison
Process experts
User team representatives
Question 4.4.Which of the following is a deliverable identified as an outcome of the Launch Pad Phase?
(Points : 2)
Process maps
Project scope document
List of agreed process goals
List of high level business processes and metrics
Question 5.5.Which of the following should not be part of determining process goals?
(Points : 2)
Stakeholder needs
Benchmarking against competitors
Organization strategy
Current promises to customers
unit 5
Question 1.1.Which of the following risk does not belong in the Innovate phase?
(Points : 2)
The process does not match the strategy of the organization
The organization is too ambitious in solutions generated
Solutions generated are not feasible
Too many revision options are selected
Question 2.2.Which of the following is not an innovation technique?
(Points : 2)
Combination
Discovery
Tantalization
Synchronization
Question 3.3.Which of the following steps should be used to create involvement and gather ideas?
(Points : 2)
Executive kick-off workshop
Internal mobilization
Future process metric projection
Simulation
Question 4.4.Which of the following activities is not related to innovation?
(Points : 2)
Role playing
Forecasting
Demonstration
Brainstorming
Question 5.5.Process gap analysis does not include which of the following?
(Points : 2)
People skills evaluation
Process issues
Relevant metrics
Required changes
unit 7
Quiz 7
There is a portfolio of projects where there is a strong interdependency. Which type of implementation strategy should the organization employ when rolling out changes?
Student Answer: Big Bang
Parallel
Relay
Take over
Points Received: 0 of 2
Comments:
Question 2. Question : If a revised process cannot be put into place at the same time as the old process, which type of implementation strategy should the organization employ?
Student Answer: Big Bang
Parallel
Relay
Take over
Points Received: 0 of 2
Comments:
Question 3. Question : A process is being implemented in a large scale project where there is a great deal of similarities across the various regions and business units. Which type of implementation strategy should the organization employ?
Student Answer: Big Bang
Parallel
Relay
Take over
Points Received: 2 of 2
Comments:
Question 4. Question : Which type of plan is required to deal with reversing an implementation?
Student Answer: Roll-out plan
Back-out plan
Contingency plan
Pilot program
Points Received: 2 of 2
Comments:
Question 5. Question : User acceptance testing takes place in which of the following activities?
Student Answer: Roll-out planning
Back out planning
Contingency planning
Pilot program
Points Received: 0 of 2
Comments:
unit 9
Question 1.1.The deliverable “value monitoring and maximization” would be used in which phase?
(Points : 2)
Enablement
Foundations
Realize value
Sustain performance
Question 2.2.Refining the performance management approach is used in which phase?
(Points : 2)
Enablement
Foundations
Realize value
Sustain performance
Question 3.3.Which of the following would not be an input from the Understand phase to the Sustainable performance phase?
(Points : 2)
Prioritized quick wins
Performance measures
Metrics baseline
People capability matrix
Question 4.4.Which of the following should not be embedded in an organization’s performance management?
(Points : 2)
Stakeholder visions and expectations
Management expectations
Customer experience throughout the process
Costs of implementation
Question 5.5.When evaluating project results, all of the below are appropriate assessments except:
(Points : 2)
how much headcount was reduced.
how much faster the processes are executed.
how much employee satisfaction has improved.
how much customer satisfaction has improved.
unit 8
Question 1. Question :
Identifying potential benefits and entering in a benefits register should be accomplished in which phase?
Launch Pad
Understand
Innovate
Implement
Question 2. Question :
Establishing baselines and comparative measurements should be carried out in which phase?
Sudent Answer: Launch Pad
Understand
Innovate
Implement
Question 3. Question :
The critical success factors in this phase include all of the following except:
Planning benefit delivery with respect to timeframes and costs
Agreement of the roles, responsibilities and accountabilities
Mapping out process details
Benchmarking against other organizations
Question 4. Question :
Checks in the value monitoring maximization step do not include:
Creating an organization chart
Auditing internal compliance against benefit targets
Reviewing project plans and registers to ensure completion of required activities
Reviewing benefits
Question 5. Question :
Benefits delivery and tracking is part of which phase?
Foundations
Innovate
Realize value
Sustainable performance
unit 6
Question 1.1.Which of the following is not an objective of the organizational chart created in the People Phase?
(Points : 2)
Minimize departmental interfaces
Create direct access to upper management
Maximize process effectiveness and efficiency
Minimize the layers of management
Question 2.2.The goal of the people core capabilities gap analysis is to:
(Points : 2)
Determine the gap in the skills required between the current and redesigned process.
Determine the gap in the skills required between management and line employees.
Determine the gaps in skills required that automation will be designed to fill in.
Determine the increased capacity required to compensate for the lacking skills.
Question 3.3.In a RASCI model,”R” stands for:
(Points : 2)
Reschedule
Resource
Responsibility
Review
Question 4.4.Which of the following is not a key element of a people strategy?
(Points : 2)
Relevant corporate values
Reward and recognition
Learning and development
Job creation
Question 5.5.The workplace shifts that must be considered in the People Phase do not include:
(Points : 2)
Need for flexible working hours
Increasing number of contractors
Use of mobile technology
Unions and labor laws
unit 4
1.Which of the following is not true about quick wins?
(Points : 2)
Quick wins can help the project become self-funding.
Quick wins should be suggested by front line employees.
Quick wins do not need approval so they can be executed quickly.
Quick wins must be validated to ensure feasible implementation.
Question 2.2.The reasons to complete a metric analysis do not include which of the following?
(Points : 2)
Provide an analytical view of the organization
Aid in the prioritization of the processes
Identify poorly performing employees
Allow benchmarking of process
Question 3.3.The Understand phase accomplishes all of the following except:
(Points : 2)
Ensure a common understanding of the facts
Develop solutions for fixing deficiencies
Obtain key metrics for establishing baselines
Determine whether improvement is possible or necessary
Question 4.4.Process modeling does not accomplish which of the following:
(Points : 2)
Create a map to which all employees must adhere
Demonstrate the shortcomings of the current situation
Create a common understanding of the process
Produce models that can be used as documentation
Question 5.5.The Understand phase report should include all of the following except:
(Points : 2)
Purpose of this phase
List of stakeholders
Identified issues and causes
Proposed solutions