Jolie is in search of a good job for this purpose she is calling

Jolie is in search of a good job for this purpose she is calling

Subject: Business    / Management
Question

This quiz comprises of 10 multiple choice questions each carries 1 mark.

Read carefully and write only one correct option for each given questions in

table. Multiple options will result in “0” marks.30 minutes only.

Need 80%-90% Marks. Thanks

1) Jolie is in search of a good job for this purpose she is calling to the prospective

employers’ unsolicited phone calls which is recognized as _______________.

A. Telesearch

B. E-mail campaign

C. Database service

D. None of the given options

2) When delivering bad news to a customer, which of the following should you do?

A. Apologize to the customer at least three times

B. Speak in a serious and straightforward manner as rapidly as possible

C. Focus on talking about solving the problem

D. Establish immediately where the fault for the problem lies

3) Which of the following is one of the tips on establishing a bond with your

customer?

A. Provide service that is at least average or above

B. Give them the pickle

C. Show care and concern

D. Avoid ever allowing another customer to see how you treat the special customer

you have bonded with

4) Applying for a job is usually _____________.

A. Stressful

B. Fun

C. A straightforward, step-by-step standardized procedure

D. Easy

HUMAN RELATIONS

(MGMT 611)

FALL 2016

Total Marks: 10 Quiz NO.02

5) Which of the following is not a good tip for preparing for an interview?

A. Do your homework

B. Practice

C. Arrive on time

D. None of the above

6) Which one among the following is not a barrier to cross cultural relations?

A. Ethnocentrism

B. Intergroup Rather than Interpersonal Relationships

C. Stereotypes in Intergroup Relations

D. Applying Knowledge of Cultural Differences

7) Which of the following is not a characteristic of a good resume?

A. Easy-to-read

B. Well-organized

C. Hand-written

D. Accurate

8) To succeed in your career, you should not _____.

A. Continue to learn new things

B. Accept challenges

C. Become a workaholic

D. Change jobs when necessary

9) Ahmad use essential strategy for cultivating his peers, to function as a

_____________.

A. Team player

B. Moderator

C. Managers

D. Interpreter

10) The most important reason employees resist change is _____________.

A. Change brings stress and discomfort

B. The change is often not presented as a choice

C. The change will require them modify or completely abandon their daily routines