Paper instructions:
1. Each member of the team should choose one of the principles( my principle is leadership) and undertake a literature review to investigate how this particular principle can influence the ability of an organisation to deliver quality products/services and satisfy the ISO 9001/2008 standards.

2. Continue with the literature review to identify the critical success factor (CSF) for your chosen principles and explain how it would affect the role that principle can play in driving quality.

3- Word document, 12 Font Size, 1.5 spacing with normal margins.
4- Use Harvard referencing style throughout the document.
5- The literature review should focus on internationally refereed journal papers
6- The report should have an introduction and a conclusion sections.
7- Maximum length of the report should be 1500 words.