You may have innate abilities, but Emotional Intelligence isn’t one of them. How can you improve your Emotional Intelligence and your abilities to use it in business communication? How many people do you have to be aware of in business communication and in what ways do you need to be aware of them? How does knowing this help you become more Emotionally Intelligent? What place, if any, does perfection have in business communication? How will you use this knowledge to help you communicate more successfully in business? What role does criticism play in improving your business communication? How will you actively seek out criticism? What role does Emotional Intelligence play in collaboration? How does collaboration support successful business communication?