High levels of trust between disputants makes

High levels of trust between disputants makes

Subject: Business    / Management
Question

QUIZ

1. High levels of trust between disputants makes:

a. Negotiation more efficient

b. Disputants less responsive

c. Decrease disputant’s willingness to try to find additional ways to trust each other

d. A competitive conflict cycle more likely

2. Which type of trust is founded on control?

a. Calculus-based trust

b. Knowledge-based trust

c. Identification-based trust

d. Productive based trust

3. There is a contest among all employees of organization about valuable suggestions for

improving policies for employees. What type of conflict it may be?

a. Constructive

b. Destructive

c. Competitive but constructive

d. Cooperative but destructive

4. All of the following are advantages of understanding the other disputant’s interests

except:

a. It helps user visualize and recognize alternate ways to meet goals

b. It creates greater inflexibility in coming to settlement

c. It ensures user doesn’t miss an optimal resolution

d. It enables user to evaluate whether some interests could be met outside the conflict

5. Focusing only on resource aspects of a conflict leads to

a. Zero-sum thinking

b. A competitive approach to resolution

c. A cooperative approach to resolution

d. Zero-sum thinking and a competitive approach to resolution

6. Where the disputants aren’t fighting about what’s really bothering them, the conflict is:

a. Misplaced

b. Misattributed

c. Misaligned

d. Displaced

7. The meaning of language or behavior may be misunderstood, causing a _____ conflict.

a. Preferences and nuisances

b. Data-type

c. Resource

d. Communication

8. In the final step, Step Seven, disputants put the option into practice, which in turn

creates a new:

a. Stimulus

b. Action

c. Option

d. None of the above is correct

9. The conflict gamer reacts to conflict by:

a. Avoiding it

b. Feeling traumatized by it

c. Not preparing for it

d. Postponing negotiation

10. The form of negotiation in which the negotiation is facilitated by a neutral third party

is:

a. Mediation

b. Agent or advocate-assisted negotiation

c. Nonbinding evaluation

d. Arbitration

11. Agent is a party to a conflict who is powerful enough to significantly alter its course

True

False

12. Most transactions contain both compatible and incompatible goals and are known as

mixed-motive situations

True

False

13. Lawyers are the only people who could not benefit from understanding conflict

diagnosis

True

False

14. Creative thinking has always a positive effect on negotiation

True

False

15. Mediation is a way of negotiation where there are agents involved of both parties

True

False

16. Misconceptions about conflicts cause increase our ability to respond to conflicts

effectively

True

False

17. Issues perspective is the most important perspective of conflict to be observed.

True

False

18. Focusing on resources to diagnose a conflict may help in finding other sources of

conflict

True

False

19. In a competitive conflict the disputants perceive as a win and loose situation

True

False

20. The attitude that allows for risk taking behavior is known as trust

True

False