HCC Eagle Online BMGT 1327 Chapter 3 Exam Spring 2015
(Spring 2015 BMGT 1327 CRN 40722) Assignment: Chapter 3 Exam 1. award: 3 out of 3.00 points The main difference between a final consumer and an intermediate consumer is that the final consumer: purchases more than intermediate consumers. pays cash. does not have any bargaining power. is not as flexible as an intermediate consumer. uses products himself. 2. award: 3 out of 3.00 points _____ are companies that stay within a stable product domain as a strategic maneuver. Accommodators Defenders Convergers Sponsors Protectors 3. award: 3 out of 3.00 points When an industry matures, profits drop. True False 4. award: 3 out of 3.00 points All organizations operate in a macroenvironment. True False 5. award: 3 out of 3.00 points Environmental scanning predicts exactly how some variable or variables will change in the future. True False 6. award: 3 out of 3.00 points Environmental uncertainty means that managers do not have enough information about the environment to understand or predict the future. True False 7. award: 0 out of 3.00 points Entering a new market or industry with existing expertise is known as divestiture. True False 8. award: 3 out of 3.00 points _____ occurs when a company sells one or more businesses. Acquisition Diversification Cooptation Divestiture Merger 9. award: 3 out of 3.00 points Which of the following is the first level of organizational culture? Visible artifacts Intangible beliefs Desirable behaviors Unconscious assumptions Values 10. award: 3 out of 3.00 points Organizations that are affected by, and that affect, their environment are called: open systems. ecologies. oligopolies. pyramids. matrix organizations. 11. award: 3 out of 3.00 points Which of the following can be a useful clue about an organization’s culture? The industrial environment Environmental scanning Who is hired and fired The macroenvironment Information printed in the media 12. award: 3 out of 3.00 points Benchmarking means identifying the best-in-class performance by a company in a given area and then comparing your processes with theirs. True False 13. award: 3 out of 3.00 points Creating supplies of excess resources in case of unpredictable needs is called flocking yielding hoarding smoothing buffering 14. award: 3 out of 3.00 points In an attempt to improve customer service, Tailpin Toys decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games, seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Tailpin Toys. Which of the following does this illustrate? Environmental dynamism Strategic maneuvering Cooperative action Forecasting Benchmarking 15. award: 3 out of 3.00 points Hospitals and universities are very expensive to run because of the capital and equipments required. The requirement of personnel such as specialized medical doctors and researchers are also high. Which of the following is this an example of? Protectionism Absolute threshold Buffering Smoothing Barriers to entry 16. award: 3 out of 3.00 points A supplier is powerful if the buyer has few other sources of supply or if the supplier has many other buyers. True False 17. award: 3 out of 3.00 points A decentralized, bureaucratic approach with standardized skills for managing uncertainty is ideal for which of the following environments? Complex and dynamic Simple and stable Dynamic and simple Stable and dynamic Stable and complex 18. award: 3 out of 3.00 points _____ are approaches that an organization acting on its own uses to change some aspect of its current environment. Benchmarking procedures Forecasting methods Buffering techniques Independent strategies Flexible processes 19. award: 3 out of 3.00 points Which of the following leadership styles is associated with a hierarchical culture? Innovator, entrepreneur Mentor, facilitator, parent figure Production and achievement-oriented Risk taker Coordinator, organizer 20. award: 3 out of 3.00 points _____ is the set of assumptions about the organization and its goals and practices that members of the company share. Systemic perception Scientific management Organization culture Inductive bias Competitive intelligence 21. award: 3 out of 3.00 points _____ are methods for adapting the technical core to changes in the environment. Cooperative strategies Independent strategies Supply chain actions Technical acquisitions Flexible processes 22. award: 3 out of 3.00 points All relevant forces outside a firm’s boundaries, such as competitors, customers, the government, and the economy are referred to as _____. external environment relative constraints open systems competitive bodies physical noise 23. award: 3 out of 3.00 points Wealth and Wealth Bank utilizes the janitorial services of Rob's Scrub-All to keep their buildings clean. Rob's provides all the necessary cleaning supplies, training, background security checks (since the crew works after hours) and all other associated expenses. The other available janitorial services do not typically provide security checks and a client such as a bank would have to hire guards to watch the work of the janitors. This expense effectively limits the bank to utilizing only Rob's services. Which of the following does this illustrate? Unfavorable supplier status Complementary products Favorable quality status High switching costs High employment costs 24. award: 0 out of 3.00 points Many companies improve their competitiveness and profitability through switching costs. True False 25. award: 3 out of 3.00 points Clara owns a small gift shop in Carolina. She hopes the economy will rebound this fall as she has to order her Christmas merchandise and other holiday gifts in February. She wants to make sure she has enough goods for the surge in sales that the holiday season usually brings to her retail store. Here, Clara is using _____ to be sure she has enough gifts for those extra customers that she hopes will brave the economic woes and shop for holiday presents. smoothing complements substitutes demographics buffering 26. award: 3 out of 3.00 points _____ is an organization’s conscious efforts to change the boundaries of its task environment. Public relations Independent action Cooperative strategy Flexible process Strategic maneuvering 27. award: 3 out of 3.00 points _____ refers to searching for information that is unavailable to most people and sorting through that information to interpret what is important. Information foraging Environmental scanning Knowledge browsing Data classification Competitive skimming 28. award: 3 out of 3.00 points Conditions that prevent new companies from setting foot in an industry are known as _____. scaffolding demographics industry shakeouts barriers to entry zero-profit conditions 29. award: 3 out of 3.00 points The five-by-eight inch card with one rule on it—Use good judgment in all situations—that employees at Envytech receive along with the employee handbook tells the employees a great deal about their company's: competitive aggression. voluntary actions. macroenvironment. visible artifacts. organization culture. 30. award: 3 out of 3.00 points When Musk advertises its soap products as better than Pearl soap products, Musk is demonstrating: smoothing. benchmarking. cooptation. competitive aggression. competitive pacification.