HCC Eagle Online BMGT 1327 Chapter 2 Exam Spring 2015
(Spring 2015 BMGT 1327 CRN 40722) Assignment: Chapter 2 Exam 1. award: 3 out of 3.00 points The book In Search of Excellence discussed how a leader’s success hinges on balancing between personal and professional effectiveness. True False 2. award: 3 out of 3.00 points In the context of the systems theory, factors that determine the appropriateness of managerial actions are known as _____. tasks contingencies inventories resources systems 3. award: 3 out of 3.00 points In the context of the human relations approach to management, _____ argued that people try to satisfy their lower-level needs and then progress upward to the higher-level needs. Fritz Roethlisberger Elton Mayo William Procter Abraham Maslow Frederick Taylor 4. award: 3 out of 3.00 points In the context of the classical approaches to management, the systematic management approach led to widespread production efficiency. True False 5. award: 3 out of 3.00 points Adam Smith introduced the scientific management approach in response to the failure of systematic management to bring about widespread production efficiency. True False 6. award: 3 out of 3.00 points According to Max Weber, bureaucratic positions foster specialized skills, eliminating many subjective judgments by managers. True False 7. award: 3 out of 3.00 points _____ refer(s) to reductions in the average cost of a unit of production as the total volume produces increases. Bureaucracy Sociotechnical systems Systematic management Quantitative management Economies of scale 8. award: 3 out of 3.00 points If one does not anticipate change and adapt to it, one’s firm will not thrive in a competitive business world. True False 9. award: 3 out of 3.00 points In the context of scientific management, Lillian Gilbreth focused on the human side of management and was interested in how job satisfaction motivated employees. True False 10. award: 3 out of 3.00 points The evolution of management thought is divided into two major sections: classical approaches and contemporary approaches. True False 11. award: 3 out of 3.00 points Scientific management emphasized internal operations because managers were concerned primarily with meeting the explosive growth in demand brought about by the industrial revolution. True False 12. award: 3 out of 3.00 points In the context of classical approaches to management, which of the following is a principle of the human relations approach? Management is a profession and can be taught. Scientific methods should be applied to analyze work. Wasteful movements can be identified and removed to increase productivity. Social needs have precedence over economic needs. Management should cooperate with workers to ensure that jobs match plans. 13. award: 3 out of 3.00 points In the context of contemporary approaches to management, many aspects of a management decision cannot be expressed through mathematical symbols and formulas. True False 14. award: 0 out of 3.00 points Toward the end of the industrial revolution, bureaucracy emerged as a formal discipline. True False 15. award: 3 out of 3.00 points The _____ refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may affect the organization’s performance. sociotechnical systems theory contingency perspective human relations approach scientific management approach organizational behavior approach 16. award: 3 out of 3.00 points In the context of classical approaches to management, _____ believed bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals. Mary Follett Lillian Gilbreth Peter Drucker Henri Fayol Max Weber 17. award: 3 out of 3.00 points Change continually creates both new opportunities and new demands for lowering costs and for achieving greater innovation, quality, and speed. True False 18. award: 3 out of 3.00 points The _____ were a series of experiments conducted from 1924 to 1932 to investigate the influence of physical working conditions on workers’ productivity and efficiency. Hawthorne Studies Forming-Storming Model Hierarchy of Needs Michigan Leadership Studies Johari Window 19. award: 3 out of 3.00 points In the context of the origins of management, throughout history, most managers operated by a trial-and-error basis. True False 20. award: 3 out of 3.00 points In the context of modern contributors, _____ discovered that great companies are managed by “level 5 leaders” who often display humility while simultaneously inspiring those in the organization to apply self-discipline and self-responsibility while pursuing high standards. Jim Collins Michael Porter Jack Welch Gary Hamel Herb Kelleher 21. award: 3 out of 3.00 points In the context of scientific management, critics claimed that: it did not help managers deal with broader external issues such as government regulations. managers were not trained to apply the principles of the theory. organizations that need rapid decision making and flexibility may suffer with this approach. managers may ignore appropriate rules and regulations. too much authority may be vested in too few people. 22. award: 3 out of 3.00 points _____, Professor at Harvard University, has published an influential research article titled “The Five Competitive Forces That Shape Strategy.” Peter Senge Jim Collins Michael Porter Gary Hamel Sam Walton 23. award: 3 out of 3.00 points In the context of the origins of management, the emergence of the Hawthorne Effect drove managers to strive for further growth. True False 24. award: 3 out of 3.00 points _____ introduced the scientific management approach that advocated the application of scientific methods to analyze work and to determine how to complete production tasks efficiently. Henri Fayol Lillian M. Gilbreth Frederick Taylor Max Weber Henry L. Gantt 25. award: 3 out of 3.00 points In the context of contemporary approaches to management, the use of _____ has been limited because many aspects of a management decision cannot be expressed through mathematical symbols and formulas. organizational behavior human relations systematic management quantitative management administrative management 26. award: 3 out of 3.00 points Christopher A. Bartlett championed several ideas that continue to be influential to this day, including decentralization, employees as assets, corporation as a human community, and the importance of knowledge workers in the new information economy. True False 27. award: 3 out of 3.00 points In the context of scientific management, a key element of Frederick Taylor’s approach was the principle of esprit de corps, that refers to promoting a unity of interests between employees and management. True False 28. award: 3 out of 3.00 points In the context of modern contributors, Jim Collins discovered that “level 5 leaders” often leave enduring legacies without drawing a lot of attention to themselves. True False 29. award: 3 out of 3.00 points Around AD 1436, the Sumerians standardized production through the use of an assembly line, building warehouses and using an inventory system to monitor the contents. True False 30. award: 3 out of 3.00 points Which of the following is a drawback of the bureaucratic approach to management? Production tasks were reduced to machine-like movements that led to boredom. Some people did not perform their best with excessive rules and regulations. The approach did not help managers deal with competitors and government regulations. The approach emphasized only money as a worker incentive. Management decisions were unsystematic.