Spring 2015 BMGT 1327 CRN 40722)

Assignment:

Chapter 1 Exam


1.

award:

3 out of

3.00 points

Which of the following is one of the key elements that make the current business landscape different from the past?

Quality

Diversity

Cost competitiveness

Collaboration across organizational boundaries

Speed


2.

award:

3 out of

3.00 points

Lower-level managers who supervise the operational activities of the organization are called

frontline managers.

tactical managers.

middle managers.

top-level managers.

strategic managers.


3.

award:

3 out of

3.00 points

When Johnny Jack, manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of

communicating.

leading.

controlling.

planning.

organizing.


4.

award:

3 out of

3.00 points

CEO, President, COO and Vice President are all titles typical of which level of management?

Tactical

Regional

Strategic

Functional

Operational


5.

award:

3 out of

3.00 points

The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas and collaboration across organizational boundaries.

True

False


6.

award:

3 out of

3.00 points

Being self-reliant means

responding when others have innovative ideas.

to take full responsibility for yourself, your actions, and your career.

knowing that the organization will manage your career.

responding before orders come from higher in the organization.

always waiting for orders from higher in the organization.


7.

award:

3 out of

3.00 points

Cost competitiveness means that you

sacrifice quality to keep costs low.

price your product or service at a level attractive to consumers.

offer a high quality product at a higher price.

manage your costs by being effective.

carefully monitor costs mainly during the start-up of business.



8.

award:

3 out of

3.00 points

"Cost competitiveness" means pricing your products lower than all competitors' products.

True

False


9.

award:

3 out of

3.00 points

Managing for competitive advantage includes delivering innovation, quality, service, speed, and cost competitiveness.

True

False


10.

award:

3 out of

3.00 points

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources—fully utilizing the intellects of the organization's people.

Communication management

Service management

Collaboration

Knowledge management

Innovation


11.

award:

3 out of

3.00 points

The set of skills composed of understanding yourself, managing yourself and dealing effectively with others is called

career management.

social management.

emotional intelligence.

self reliance.

social capital.


12.

award:

3 out of

3.00 points

A common complaint about leaders, especially those who are newly-appointed is that they lack which of the following?

Decision making skills

The ability to receive feedback from subordinates

Empathy

Emotional understanding

Self control


13.

award:

3 out of

3.00 points

Which of the following represent skills that managers need?

Professional, technical, and interpersonal & communication

Professional, technical, and conceptual & decision

Technical, interpersonal & communication and conceptual & decision

Interpersonal & communication, conceptual & decision, and professional

Conceptual & decision, professional and technical


14.

award:

3 out of

3.00 points

As managers rise through an organization, they will probably rely less on their technical skills.

True

False


15.

award:

3 out of

3.00 points

The three levels of managers within large organizations are

top-level, middle-level and frontline.

technical, functional and departmental.

upper level, top management and functional.

international, regional and local.

marketing, management and accounting.


16.

award:

3 out of

3.00 points

When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n)

active contributor in a productive relationship.

connected team member.

agent for social capital.

passive employee.

example of an emotionally intelligent employee.


17.

award:

3 out of

3.00 points

Top management at Sunset Studios, Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and blame around whom was responsible for the layout, given the entire firm considered itself to be tops in design and production. Sammy Sunset got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Sunset Studios' unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of __________ skills.

conceptual and decision

technical

professional

negotiation

informational


18.

award:

3 out of

3.00 points

List and explain each of the five keys to managing for competitive advantage.


19.

award:

3 out of

3.00 points

Planning involves which of the following?

Determining rewards for goals achievement

Motivating employees

Analyzing current situations

Implementing necessary changes

Attracting people to the organization


20.

award:

3 out of

3.00 points

Today, customers value both the quality of physical goods and the quality of services.

True

False


21.

award:

3 out of

3.00 points

Controlling monitors performance and implements necessary changes.

True

False


22.

award:

3 out of

3.00 points

__________ is the introduction of new goods and services.

Invention

Collaboration

Adaptation

Production life cycle

Innovation


23.

award:

3 out of

3.00 points

Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others.

True

False


24.

award:

3 out of

3.00 points

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

Tactical

Middle

Operational

Strategic

Top


25.

award:

3 out of

3.00 points

The fundamental success drivers for an organization are innovation, quality, speed, and product delivery time.

True

False


26.

award:

3 out of

3.00 points

The Quilt Shop, Inc. periodically reviews the goals of the company. During the process, the Quilt Shop managers analyze their current strategies as compared to their competitors, determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions the Quilt Shop managers are engaged in the management function of

leading.

organizing.

planning.

controlling.

goal coordination.


27.

award:

3 out of

3.00 points

__________--rapid execution, response, and delivery of results—often separates the winners from the losers.

Quality

Competitiveness

Innovation

Speed

Service


28.

award:

3 out of

3.00 points

The key management functions include

hiring, training, appraising and firing.

planning, leading, controlling and organizing.

marketing, finance, accounting and production.

marketing, management, finance and accounting.

planning, operations, labor and contracting.


29.

award:

3 out of

3.00 points

__________ is the excellence of your product.

Six-sigma

Quantity

Customization

Quality

Innovation


30.

award:

3 out of

3.00 points

Successful CEO's know that the change from a local to a global marketplace is

no different than it has been over the last three decades.

unchanging.

irrelevant to today's business environment.

slowing.

irreversible.