Spring 2015 BMGT 1327 CRN 40722) Assignment: Chapter 1 Exam 1. award: 3 out of 3.00 points Which of the following is one of the key elements that make the current business landscape different from the past? Quality Diversity Cost competitiveness Collaboration across organizational boundaries Speed 2. award: 3 out of 3.00 points Lower-level managers who supervise the operational activities of the organization are called frontline managers. tactical managers. middle managers. top-level managers. strategic managers. 3. award: 3 out of 3.00 points When Johnny Jack, manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of communicating. leading. controlling. planning. organizing. 4. award: 3 out of 3.00 points CEO, President, COO and Vice President are all titles typical of which level of management? Tactical Regional Strategic Functional Operational 5. award: 3 out of 3.00 points The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas and collaboration across organizational boundaries. True False 6. award: 3 out of 3.00 points Being self-reliant means responding when others have innovative ideas. to take full responsibility for yourself, your actions, and your career. knowing that the organization will manage your career. responding before orders come from higher in the organization. always waiting for orders from higher in the organization. 7. award: 3 out of 3.00 points Cost competitiveness means that you sacrifice quality to keep costs low. price your product or service at a level attractive to consumers. offer a high quality product at a higher price. manage your costs by being effective. carefully monitor costs mainly during the start-up of business. 8. award: 3 out of 3.00 points "Cost competitiveness" means pricing your products lower than all competitors' products. True False 9. award: 3 out of 3.00 points Managing for competitive advantage includes delivering innovation, quality, service, speed, and cost competitiveness. True False 10. award: 3 out of 3.00 points _________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources—fully utilizing the intellects of the organization's people. Communication management Service management Collaboration Knowledge management Innovation 11. award: 3 out of 3.00 points The set of skills composed of understanding yourself, managing yourself and dealing effectively with others is called career management. social management. emotional intelligence. self reliance. social capital. 12. award: 3 out of 3.00 points A common complaint about leaders, especially those who are newly-appointed is that they lack which of the following? Decision making skills The ability to receive feedback from subordinates Empathy Emotional understanding Self control 13. award: 3 out of 3.00 points Which of the following represent skills that managers need? Professional, technical, and interpersonal & communication Professional, technical, and conceptual & decision Technical, interpersonal & communication and conceptual & decision Interpersonal & communication, conceptual & decision, and professional Conceptual & decision, professional and technical 14. award: 3 out of 3.00 points As managers rise through an organization, they will probably rely less on their technical skills. True False 15. award: 3 out of 3.00 points The three levels of managers within large organizations are top-level, middle-level and frontline. technical, functional and departmental. upper level, top management and functional. international, regional and local. marketing, management and accounting. 16. award: 3 out of 3.00 points When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n) active contributor in a productive relationship. connected team member. agent for social capital. passive employee. example of an emotionally intelligent employee. 17. award: 3 out of 3.00 points Top management at Sunset Studios, Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and blame around whom was responsible for the layout, given the entire firm considered itself to be tops in design and production. Sammy Sunset got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Sunset Studios' unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of __________ skills. conceptual and decision technical professional negotiation informational 18. award: 3 out of 3.00 points List and explain each of the five keys to managing for competitive advantage. 19. award: 3 out of 3.00 points Planning involves which of the following? Determining rewards for goals achievement Motivating employees Analyzing current situations Implementing necessary changes Attracting people to the organization 20. award: 3 out of 3.00 points Today, customers value both the quality of physical goods and the quality of services. True False 21. award: 3 out of 3.00 points Controlling monitors performance and implements necessary changes. True False 22. award: 3 out of 3.00 points __________ is the introduction of new goods and services. Invention Collaboration Adaptation Production life cycle Innovation 23. award: 3 out of 3.00 points Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others. True False 24. award: 3 out of 3.00 points Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level? Tactical Middle Operational Strategic Top 25. award: 3 out of 3.00 points The fundamental success drivers for an organization are innovation, quality, speed, and product delivery time. True False 26. award: 3 out of 3.00 points The Quilt Shop, Inc. periodically reviews the goals of the company. During the process, the Quilt Shop managers analyze their current strategies as compared to their competitors, determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions the Quilt Shop managers are engaged in the management function of leading. organizing. planning. controlling. goal coordination. 27. award: 3 out of 3.00 points __________--rapid execution, response, and delivery of results—often separates the winners from the losers. Quality Competitiveness Innovation Speed Service 28. award: 3 out of 3.00 points The key management functions include hiring, training, appraising and firing. planning, leading, controlling and organizing. marketing, finance, accounting and production. marketing, management, finance and accounting. planning, operations, labor and contracting. 29. award: 3 out of 3.00 points __________ is the excellence of your product. Six-sigma Quantity Customization Quality Innovation 30. award: 3 out of 3.00 points Successful CEO's know that the change from a local to a global marketplace is no different than it has been over the last three decades. unchanging. irrelevant to today's business environment. slowing. irreversible.