Grantham BI AH214 – Instead of complaining about problems

Grantham BI AH214 – Instead of complaining about problems

Subject: General Questions    / General General Questions
Question
QUESTION 1 Instead of complaining about problems, how should the administrative
medical assistant deal with problems?
QUESTION 2 Describe why an effective health care worker should be skilled at
understanding human behavior.
QUESTION 3 What type of lifestyle is the patient encouraged to develop through the
holistic approach to health care?
QUESTION 4 Is it necessary for the administrative medical assistant to be familiar with the
abbreviations of medical positions? Why or why not?
QUESTION 5 Why was a Patient’s Bill of Rights developed by the House of Delegates of
the American Hospital Association?
QUESTION 6 List the five components of Maslow’s hierarchy of needs in order of
importance.
QUESTION 7 List five different types of defense mechanisms.
QUESTION 8 Briefly describe two differences between good communicators and poor
communicators.
QUESTION 9 List three methods of providing feedback, either by oral or nonverbal
response.
Question 10
List five items that might be included on a patient instruction form.
Question 11
List ten items that may be included in a patient registration form. QUESTION 12 Mr. Anthony Charles (patient) has arrived in the office. It is 9:00 a.m. How
would you greet him?
QUESTION 13 How should you end a telephone call?
QUESTION 14 Explain five things the assistant should do when receiving a complaint from
an angry caller.
QUESTION 15 Describe how to determine if a scheduling system is satisfying patient needs
and is flexible enough for the practice.
QUESTION 16 Is it advisable to schedule a patient appointment more than one month in
advance? Why or why not?
QUESTION 17 Describe the difference between a new patient and an established patient.
QUESTION 18 Describe the first three steps the medical assistant should take if a record
cannot be found.
QUESTION 19 List three advantages of microfilming data.
QUESTION 20 List the indexing units of the following: Jefferson Community Health Center.
QUESTION 21 For insurance purposes, what should an abstract of a patient’s chart include? QUESTION 22 Describe the difference between subjective and objective information. QUESTION 23 What is the difference between a Schedule I drug and a Schedule V drug?
QUESTION 24 List the six sections of the Physicians’ Desk Reference
QUESTION 25 Why are some prescription abbreviations prohibited by JCAHO?