Globe BS180 unit 8 quiz

Globe BS180 unit 8 quiz

Question
Question 1
A manager who believes in contingency-style leadership believes:

Leadership is only necessary during a crisis.

That leadership can be learned in terms of behaviors to do and not do.

Leaders need to serve first and lead second.

That no one leadership style is best, and that the appropriate style depends upon several factors.
3 points

Question 2
Accountability is:

The power to influence or command employees.

The obligation one has to one’s boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks.

The process of entrusting duties and related authority to subordinates.

The ability to guide and influence the behavior of others.
3 points

Question 3
Alan provides his employees with opportunities to influence and share in organizational decision making. What style of supervision is Alan following?

Bureaucratic style

Autocratic style

General style

Participative style
3 points

Question 4
One of the best tactics for a supervisor when introducing a change is to hide reasons for the change from the employees.

True

False

3 points

Question 5
Henrietta, a supervisor at a hair salon, believes that by responding to the needs of her employees, they are able to be the best that they can be. This in turn makes her more effective at her job too. Henrietta is a proponent of which leadership principle?

Transformational leadership principle

Servant leadership principle

Contingency leadership principle

Transitional leadership principle
3 points

Question 6
When delegating tasks a supervisor should:

Maintain total control.

Define limitations.

Micro-manage the employee.

All of the above.
3 points

Question 7
Targeted job objectives that present a challenge but are achievable are referred to as:

Strategic plans

Key performance indicators

Stretch targets

Organizational goals
3 points

Question 8
Probably the most important factor in reducing employee resistance to change is:

The relationship between the supervisor who is introducing the change and the employees.

Having employees understand corporate culture.

Not permitting affected employees to share in decision making about the change.

Concealing the underlying reasons that surround the change.
3 points

Question 9
Allison, an HR manager at I.E. Inc., closely monitors job performance, tardiness, absenteeism, and employee complaints among the staff as a way to gauge employee morale. Which method of assessing morale does she rely on most?

Interviewing

Observation and study

Attitude surveys

Journal findings
3 points

Question 10
At L.T. Manufacturing, a team was formed to tackle recent issues with products shipping on time. Members of the team come from different departments including production, design, distribution, and marketing. This team can best be described as which of these?

Command group

Cross-functional group

Friendship group

Special interest group
3 points

Question 11
Once group members establish their roles and responsibilities and a shared understanding of the goal, they tend to move forward productively with the work. This occurs during the ________ stage of group development.

forming

storming

norming

adjourning
3 points

Question 12
Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

Encourage Maddie to become involved in the company’s wellness program.

Advise Maddie to take advantage of the federal Family and Medical Leave Act.

Refer Maddie to the company’s employee assistance program.

Remind Maddie of the importance of meeting company quotas.
3 points

Question 13
Erik is very happy to be working on a strategic planning task force within his company. His primary reason for enjoying being part of the team is the sense of comraderie he gets when interacting with other members. Which reason for participating in a team is most important to Erik?

Behavior guidelines

Protection

Problem solving

Companionship and identification
3 points

Question 14
State Line Inc.’s executive team meets every two weeks to discuss strategies and tactics to move the company forward. The group is made up of the company president and five vice presidents. The executive team is an example of which type of work group?

Command group

Cross-functional team

Task group

Special interest group
3 points

Question 15
The marketing and branding team at Jesse’s work has been meeting for several months, and the group has been extremely productive. The group works together to make decisions and establish goals with little outside supervision, and it is ready to unveil a report and several new campaigns. Jesse’s group is most likely in which stage of the group development process?

Storming

Norming

Performing

Adjourning
3 points

Question 16
Which of the following statements about employee attitude surveys is CORRECT?

Questionnaires must be filled out by employees in the privacy of their homes.

Employees should be allowed to fill out a questionnaire on an anonymous basis.

All questionnaires are of the free-form essay type.

Tabulation and analysis of questionnaires is usually assigned to each department supervisor.
3 points

Question 17
A company that establishes locations, manages production, and delivers services in more than one country and most often directs management policies and practices from one home country is referred to as a:

Diversified corporation

Multinational corporation

Transnational corporation

Conglomerate corporation
3 points

Question 18
At R.K. Industries, three electrical engineers have just been hired. One is a caucasian male, the second is a caucasian female, and a third is a black male. All hired at the entry level, each of the three employees earns the same hourly wage. This demonstrates the principle of:

Pay disparity

Affirmative action

Equitable action

Comparable worth
3 points

Question 19
Employers must provide _____ for employees of differing religious beliefs.

reasonable accommodations

clearer expectations

whatever necessary

none of the above
3 points

Question 20
Female supervisors tend to put _____ pressure on _____ employees.

more; male

more; female

more; younger

more; older
3 points

Question 21
Supervisors normally should refer workforce compliance questions to a:

Personal attorney.

Human resource staff person.

Colleague.

Senior executive.
3 points

Question 22
How do women and men compare in terms of work-life balance?

Work-life balance is slightly more important for women than for men

Work-life balance is equally important for men and women

Work-life balance is most important to women and least important to men

Work-life balance is slightly more important for men than for women
3 points

Question 23
In order to shatter the glass ceiling and bring more women and minorities into higher levels of management, which of the following is most essential?

A TQM program.

A mentoring program.

A technical training program.

Alcoholics Anonymous.
3 points

Question 24
Wanda has observed many women at her company make it into middle management, but they never progress to top-management levels. At her company, the president and all four VPs are male. Which of the following is most likely taking place at Wanda’s place of work?

Sexual stereotyping

Glass ceiling phenomenon

Glass wall phenomenon

Sexual harassment
3 points

Question 25
_____ is giving preference to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.

Equal Employment Opportunity

Discrimination

Reverse discrimination

None of the above