General Communication-Employee evaluations

General Communication-Employee evaluations

Subject: Communications    / General Communications
Question
Question 1

Employee evaluations should contain

an assessment of traits such as a person’s reliability.

negative statements about the employee even if they cannot be substantiated.

information about specific incidents, such as “”working effectively with a team to produce a ten-page proposal.””

All of these choices

Question 2

Determining whether a message will be transmitted by e-mail or delivered in person is part of

selecting the appropriate audience for the message.

using the correct tone for the message.

adapting a message to the audience.

selecting an appropriate form or channel for the message.
Question 3

Which of the following is an example of a soft skill?

Being able to work well as part of a team

Knowing how to engage in appropriate small talk at a business social function

Having good listening proficiency

All of these choices
Question 4

The process of communication is successful only when

the fastest communication channel is used.

the sender pronounces all words perfectly.

positive feedback is given.

the receiver understands an idea as the sender intended it.
Question 5

Which of the following is not a form of nonverbal communication?

The appearance of a business document

Showing up late for a job interview

The adjectives used in a sales letter

Raising one’s voice when angry or frustrated
Question 6

Jorge is working on a sales brochure to promote a new product. Which of the following will Jorge do during the third phase of the writing process?

Anticipate how customers will react to the message.

Proofread the brochure carefully for correct spelling, grammar, and punctuation errors.

Conduct all necessary research to make sure that the brochure will meet his customers’ needs.

Decide how to organize the brochure to make it most persuasive to his customers.
Question 7

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Look for common ground.

Understand the other’s point of view.

Listen carefully to make sure they understand the problem.

Show concern for the relationship.
Question 8

Which of the following takes place during the third phase of the 3-x-3 writing process?

Edit the message to make sure it is clear, conversational, concise, and readable.

Proofread the message for spelling, grammar, punctuation, names, numbers, and formatting errors.

Evaluate the message to decide whether it will achieve its purpose.

All of these choices
Question 9

Complete sentences

have subjects.

have verbs.

make sense.

All of these choices.
Question 10

Which of the following is an example of an internal organizational communication?

A tweet sent to a customer about a private sale that will take place tomorrow

A Web site advertising a company’s products

A meeting of all department managers

An annual report sent to company stockholders
Question 11

The three basic functions of business communication are to

inform, entertain, and impress.

inform, persuade, and promote goodwill.

inform, persuade, and explain.

inform, instruct, and entertain.
Question 12

Thomas includes the sentence “”Let me know whether I can answer any questions”” at the end of his e-mail message as a way to encourage

decoding.

feedback.

frame of reference.

bypassing.
Question 13

The primary purpose of messages that explain procedures, announce meetings, answer questions, or transmit findings is to

persuade.

inform.

promote goodwill.

sell.

Question 14

Which of the following is done during Phase 2 of the writing process?

Adapting

Revising

Analyzing

Organizing

Question 15

The final phase of the 3-x-3 writing process focuses on

revising.

proofreading.

evaluating.

all of these.
Question 16

To succeed in a global market, business communicators need to become more aware of their own culture and how it differs from others.

True

False

Question 17

Giorgio is writing an e-mail message to a customer to tell him that the customer’s order has been shipped. His primary purpose is to

inform.

persuade.

sell.

promote goodwill.

Question 18

Differences in frames of reference are especially significant when

working on improving one’s listening skills.

communicating with persons from a different culture.

overcoming physical barriers to communication.

dealing with conflicting emotions.

Question 19

Knowledge and information workers must be able to think critically, make decisions, and

design effective Web pages.

communicate information to others.

install software programs.

lift heavy objects.

Question 20

A trite business phrase such as “as per your request”

contains unnecessary redundancy.

is a stale expression that other writers have used over the years.

is unclear because it is too technical.

sounds professional and businesslike.

Question 21

Sophia is writing a business letter to a French client. What should she do as she prepares the letter?

Use the same writing style and tone typically used in her organization.

Use longer sentences and paragraphs to make her letter look more formal.

Add humor to her letter to make her client feel comfortable.

Use correct grammar and conventional punctuation.

Question 22

Communication skills are

not as important in technical fields.

critical to effective job placement, performance, career advancement, and organizational success.

required only for high-level positions.

Question 23

U.S. businesses and those of other countries are seeking to expand around the world for many reasons. Which of the following is not one of those reasons?

Passage of favorable trade agreements

Development of new transportation and information technology

An increase in underdeveloped countries

Maturing domestic markets

Question 24

Jessica sends her résumé to several companies. Unfortunately, it is poorly formatted and contains several typographical errors. What kind of communication barrier may this cause?

Bypassing

Differing frames of reference

Emotional distraction

Physical distraction

Question 25

An organizational pattern that presents the main idea followed by details, explanation, and evidence represents the

indirect organizational pattern.

direct organizational pattern.

geographical organizational pattern.

chronological organizational pattern.

Question 26

According to some intercultural experts, the most important attitude in achieving intercultural competence is

descriptiveness.

supportiveness.

nonjudgmentalism.

ethnocentrism.

Question 27

Business writing should do which of the following?

Show your thought processes and prove that you internalized the subject matter.

Present information clearly and concisely.

Look at problems and situations from the writer’s perspective.

Strive to impress the reader with your extensive knowledge, powerful vocabulary, and graceful phrasing.

Question 28

Nadia is putting together a team to brainstorm product development ideas. Because she wants her team to be successful, the team should

be as homogeneous as possible.

develop procedures to guide them.

avoid conflict.

be as large as possible, with at least ten members.
Question 29

Which of the following U.S. laws prohibits payments to foreign officials for the purpose of obtaining or retaining business?

Sarbanes-Oxley Act of 2002

Foreign Corrupt Practices Act of 1977

The USA Patriot Act of 2001

Personal Responsibility and Work Opportunity Act of 1996

Question 30

For years businesses have been flattening their management hierarchies. This flattening means that

information must flow through more layers of management.

it takes longer to make decisions.

various areas within an organization have little contact with one another.

employees at all levels must be skilled communicators.

Question 31

One important of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.

clarity

conciseness

mechanics

punctuation

Question 32

Phase 3 of the 3-x-3 writing process begins with doing which of the following?

Evaluating your document to determine whether it achieves its purpose

Deciding how to organize the message

Composing the first draft

Revising the message to improve content and sentence structure
Question 33

Only developed countries have a unique culture and shared background.

True

False

Question 34

____ is the process of creating a message that suits your audience.

Anticipation

Adaptation

Researching

Analyzing

Question 35

The belief that one’s own race is superior is known as

prototyping.

stereotyping.

ethnocentrism.

prejudice.

Question 36

Communicators in high-context cultures

are more likely to be intuitive and contemplative.

assume that listeners know very little and must be told practically everything.

tend to be logical, analytical, and action oriented.

are likely to take words literally.

Question 37

When proofreading a document, be concerned with

spelling, grammar, and punctuation.

format.

names and numbers.

all of these choices.

Question 38

When your department head Ms. Kruse arranges chairs informally in a circle during a meeting, what kind of message is she sending?

A nonverbal message that she is encouraging an open, egalitarian exchange of ideas

A nonverbal message that she prefers to be separated from others

A nonverbal and verbal message regarding her aloofness and preference for restricted communication

A verbal message that she is wary of visitors and indifferent to communication

Question 39

Angelina uses her computer to access an online meeting room where she takes part in meetings with her department members. In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board. Angelina and her colleagues are using what type of collaboration technology?

Audioconferencing

Web conferencing

Instant messaging

A blog

Question 40

Several factors may cause poor listening habits. Which of the following is not one of these factors?

Lack of training

Large number of competing sounds and stimuli in our lives

Physical hearing disability

Ability to process speech faster than others can speak

Question 41

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

Message encoding

Idea formation

Message transmission

Message decoding

Question 43

Which of the following is an invisible sign of culture?

Law firm employees dress casually on Fridays.

Marcus believes that adults need to be responsible for their actions.

On their anniversary Aaron takes his wife to dinner.

At every department meeting, the manager sits at the head of the conference table.

Question 44

Sensitive messages that deliver bad news should usually be organized

in an indirect pattern.

by geographical area.

in a direct pattern.

in a pivoting pattern.

Question 45

The best business writing is purposeful, persuasive, audience oriented, and

technical.

economical.

aggressive.

feelings oriented.

Question 46

Allan manages the Human Resources Department for his company. The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers. Allan should

send an e-mail or text message to inform the management staff.

prepare an agenda and call a meeting.

consult key people to help him decide whether to call a meeting.

use the grapevine to convey the message.
Question 47

You want to maintain a positive tone in an e-mail message you are writing to your colleagues about an upcoming event. What should you do?

Spotlight audience benefits.

Cultivate the “”you”” view.

Sound conversational but professional.

All of these choices

Question 48

Eric is part of a team developing a new product idea aimed at a specific target market. Because team members are located throughout the country, they don’t meet in person. Instead, they use communication technology to collaborate on the project. Because members use technology to stay connected, Eric is part of a

group.

cross-functional team.

virtual team.

self-directed team.

Question 49

If an audience will be pleased, mildly interested, or neutral, the most effective organizational pattern is the

indirect pattern.

geographical pattern.

chronological pattern.

direct pattern.
Question 50

Business communicators in high-context cultures, such as Japan and China, stress clearly articulated messages that they consider to be objective, professional, and efficient.

True

False