general business data bank general business data bank Question QUIZ 7 1. Save your time! Proper editing and formatting Free revision, title page, and bibliography Flexible prices and money-back guarantee ORDER NOW Question : (TCO 13) The process that involves repair on an emergency or priority basis is known as _____. Student Answer: Make sure you submit a unique essay Our writers will provide you with an essay sample written from scratch: any topic, any deadline, any instructions. 100% ORIGINAL ORDER NOW proactive maintenance emergency maintenance failure maintenance preventive maintenance None of the above Instructor Explanation: Chapter 17, Page 650 Points Received: 0 of 2 Comments: 2. Question : (TCO 13) Infant mortality refers to which one of the following examples? Student Answer: High failure rate often encountered in the infancy of a product Failure of items used in the nursery ward of a hospital Failure of products with a very short life cycle Market failure of brand new products Low failure rate often encountered in the infancy of a product Instructor Explanation: Chapter 17, Page 654 Points Received: 0 of 2 Comments: 3. Question : (TCO 10) Which one of the following is not a component of job design? Student Answer: Job specialization Job reduction Self-directed teams Psychological components Motivation and incentive systems Instructor Explanation: Chapter 10, Page 392 Points Received: 2 of 2 Comments: 4. Question : (TCO 10) The behavioral approach to job design that involves adding tasks of requiring similar skills to an existing job is _____. Student Answer: job involvement job enrichment job enhancement job rotation None of the above Instructor Explanation: Chapter 10, Page 386 Points Received: 0 of 2 Comments: 5. Question : (TCO 10) When a worker obtains clear and timely information about his/her performance, his/her job is characterized by _____. Student Answer: feedback skill variety job identity job significance autonomy Instructor Explanation: Chapter 10, Page 387 Points Received: 2 of 2 Comments: 6. Question : (TCO 10) Methods analysis focuses on _____. Student Answer: the development of work procedures that are safe and produce quality products establishing time standards reducing the number of skills needed for the completion of a task issues such as the movement processes evaluating training programs to see if they are efficient Instructor Explanation: Chapter 10, Page 392 Points Received: 2 of 2 Comments: 7. Question : (TCO 10) Which of the following best describes mutual commitment in an organization? Student Answer: An instance in which management is committed to the employees and the employees are committed to management. Both management and the employees are committed to the same objective. Both management and the employees are committed, but to different objectives. Management obtains the commitment of the employees to a stated objective. Both management and the employees can rely on each other. Instructor Explanation: Chapter 10, Page 390 Points Received: 2 of 2 Comments: 8. Question : (TCO 10) Methods analysis employs which of the following charts? Student Answer: Process chart Flow diagram Activity chart Operations chart All of the above Instructor Explanation: Chapter 10, Page 393 Points Received: 2 of 2 Comments: 9. Question : (TCO 10) Shadow boards and foot printing are elements of _____. Student Answer: the Hawthorne studies workplace noise reduction project management in service firms the visual workplace specialization of labor Instructor Explanation: Chapter 10, Page 387 Points Received: 2 of 2 Comments: 10. Question : (TCO 10) The process when an employee accepts responsibility for decisions normally associated with management is _____. Student Answer: skill variety employee empowerment job significance feedback autonomy Instructor Explanation: Chapter 10, Page 387 Points Received: 2 of 2 Comments: Page: 1 * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Continue part 2 1. Question : (TCO 10) Match the following terms with their correct definitions. Student Answer: : Empowerment » 1 :Employee accepts responsibility for decisions : Job identity » 4 :Allowing the worker to perceive the job as a whole : Job significance » 5 :Providing a sense that a job has impact : Autonomy » 2 :Offering freedom & independence : Feedback » 3 :Providing clear, timely information about performance Instructor Explanation: Chapter 10, Pages 387-395 Points Received: 10 of 10 Comments: 2. Question : (TCO 10) What was the significance of the Hawthorne Studies? Student Answer: Instructor Explanation: Chapter 10, Page 387. They introduced psychology to the workplace. Points Received: 5 of 5 Comments: 3. Question : (TCO 10) What is the difference between vertical job expansion and horizontal job expansion? Student Answer: Instructor Explanation: Points Received: 5 of 5 Comments: 4. Question : (TCO 10) What is the visual workplace? Student Answer: Instructor Explanation: Points Received: 5 of 5 Comments: 5. Question : (TCO 13) What effect does variability have on reliability? Student Answer: Instructor Explanation: Points Received: 5 of 5 Comments: 6. Question : (TCO 13) Explain how employee empowerment can assist in the maintenance function? Student Answer: Instructor Explanation: Points Received: 5 of 5 Comments: 7. Question : (TCO 13) Discuss how redundancy improves product reliability in two or more sentences. * Times are displayed in (GMT-07:00) Mountain Time (US & Canada)