general business data bank

general business data bank

Question
	
1. The four key elements that make the current
business environment different from the past include globalization,
technological change, the importance of knowledge and ideas and collaboration
across organizational boundaries. 

True False



 















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2. It can be said that technology both complicates
things and creates new opportunities. 

True False



 



3. Using personal technology such as a BlackBerry,
means that you must be available all of the time to do the best job
possible. 

True False






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4. Knowledge management is a set of practices aimed at
discovering and harnessing the competition's intellectual resources. 

True False



 



5. Collaboration can occur between but not within
organizations. 

True False



 



6. Better serving the customer can start with
involving the customer more in company decisions, especially when it comes to
discovering more about customer attitudes. 

True False



 







7. The key to company success is how much the industry
in which it operates will affect society or how much it will grow. 

True False



 



8. The fundamental success drivers for an organization
are innovation, quality, speed, and product delivery time. 

True False



 



9. Innovation is the introduction of new goods and
services. 

True False



 



10. If an organization does not innovate, it will
die. 

True False



 



11. Quality is the excellence of your product
(including goods and services). 

True False



 



12. Total quality includes preventing defects before
they occur. 

True False



 



13. Today, customers value both the quality of
physical goods and the quality of services. 

True False



 



14. One dimension of service quality is making it easy
and enjoyable for customers to experience a service or to buy and use products. 

True False



 







15. Corporate speed often separates the winners from
the losers in business. 

True False



 



16. "Cost competitiveness" means pricing
your products lower than all competitors' products. 

True False



 



17. Managing for competitive advantage includes
delivering innovation, quality, service, speed, and cost competitiveness. 

True False



 



18. Management is the process of working with people
and resources to make profit at all costs. 

True False



 



19. To be efficient is to achieve organizational
goals. To be effective is to achieve goals with minimum waste of
resources. 

True False



 



20. Efficiency is far more important than
effectiveness in today's competitive environment. 

True False