http://www.youtube.com/watch?v=LdhC4ziAhgY

1 From the first e-Activity, examine at least three different types of waste that can be found in an organization of your choice. Suggest the lean strategies to confront them.

2 From the second e-Activity, compare and contrast the lean service system found with Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.

3 Recommend ways for the airline carriers to improve their lean operation system in terms of speed and quality while reducing waste and costs. Explain your rationale.

4 From the third e-Activity, provide at least two examples of companies that have used project management techniques such as CPM or PERT. Evaluate their success in operations.

5 Determine at least two factors that impact the quality of project management. Suggest ways these factors can be mitigated without affecting project operations.