Subject: Business    / Management    


Graded Assignments

The following are required assignments for this lesson.

    Read Chapter 13: "The Dynamics of Change."
    Complete the Lesson 10 Quiz (60 points).


The quiz consists of 30 multiple-choice questions worth 2 points each.

This assignment is worth 60 points.

Question 1 of 30
 Dividing a job into tasks and assigning the tasks to different people is an application of which organizing principle?
Line and staff
Span of control
Division of labor

Question 2 of 30 The organizing principle that refers to the importance of a structure for providing direction and control in an organization is called _______.
hierarchical structure
line authority
span of control
chain of command

Question 3 of 30 Which statement best describes role conflict?
Employees not knowing what their jobs are or their place within the company
Employees' multiple job roles that interfere with one another
Employees' assurances of continued future employment
Employees' future internal and external job prospects

Question 4 of 30 Standards set by society for proper behavior and practices are known as ________.

Question 5 of 30 How are departments formed in geographic organizations?
Merchandise or service
Physical location or territory
Client or industry served
Similar activities and jobs

Question 6 of 30 Which stage of group formation occurs when group members are facing conflict over the direction the team will take and the leadership within the group?

Question 7 of 30 Social groups that emerge spontaneously without the assistance or consent of formal groups are best defined as ________.
formal groups
informal groups
power groups
system groups

Question 8 of 30 How are departments formed in product organizations?
Physical location or territory
Merchandise or service
Client or industry served
Similar activities and jobs

Question 9 of 30 Which statement best describes the premise of the positional power principle?
Power is vested in the position, not in the person occupying the position.
Departments performing similar activities and jobs must be grouped together in the organization's hierarchy.
Power is vested in the person occupying the position, not in the position itself.
Organizational strength is dependent on the grouping of human resources within an organization.

Question 10 of 30 The number of employees a supervisor manages is called ________.
span of control
staff authority
line authority
employee management

Question 11 of 30 Which statement best describes what is meant by the term morale?
Attitudes toward employer and work environment
Conduct of correct and right behavior
Individual feelings about the quality of life
Factors that get people to work happily

Question 12 of 30 Which type of change methodology involves the manager and workers working together?
Organization development
New person

Question 13 of 30 Which term applies to the unofficial communications that take place among employees in an organization?
Written communication
Upward communication
Grapevine communication
Downward communication

Question 14 of 30 The process of job design includes ________.
listing an assortment of skills a person needs to perform a job.
creating a list of tasks that need to be performed in order to manage a job.
defining and dividing tasks into jobs and describing the jobs and the individuals capable of the best job performance.
planning how and when to hire employees.

Question 15 of 30 John appears to have a strong need for compliments to effectively perform his job. John is looking for
official consent or confirmation he is correctly performing his job.
the feeling he has accomplished the goals set for him by management.
sufficient ability to complete his assigned tasks.
the capacity to perform his assigned tasks effectively.

Question 16 of 30 How are departments formed in a customer organization?
Similar activities and jobs
Merchandise or service
Physical location or territory
Client or industry served

Question 17 of 30 Which statement best describes achievement in the workplace?
The required skills employees need to perform their job
The success employees have with their jobs
The freedom employees have to establish their own work goals
The noticeable acknowledgement of employees' performance

Question 18 of 30 Joel is more apt to have employees buy in to his proposed new attendance policy if he asks for employee ________.

Question 19 of 30 Moral principles of right conduct are known as _______.

Question 20 of 30 Which of the following is the first key step when implementing a large-scale change?
Determine necessity
Communicate the vision
Follow through
Clear the path

Question 21 of 30 What should be the first step in a progressive disciplinary method?
Oral warning
Written warning
Suspension of employment
Job termination

Question 22 of 30 Ted was excited to begin his new job as assistant vice president of sales; however, he was very surprised on his first day on the job!! As it turns out, his employer has made him responsible for telling the employees about changes in the company's benefit programs. Which method for accomplishing change is his employer using?
New person

Question 23 of 30 Which of the following situations describes proper etiquette when you are the one calling a meeting?
You prepare an agenda so the group knows what will be discussed.
You invite the entire department to a problem-solving meeting.
You arrive late so you are not kept waiting.
You ask for a volunteer to arrange the date, time, and location of the meeting.

Question 24 of 30 Discipline is more effective when the efforts are focused on ________ rather than ________ employee behavior.
punishing; correcting
punishing; terminating
correcting; punishing
correcting; terminating

Question 25 of 30 Which of the following methods teaches employees to use new methods involved with a change implementation?
Trial period

Question 26 of 30 Lenny works for a racing team. During his 8-hour workday, he works for 2 hours designing performance tests, for 2 hours making engine adjustments, for 3 hours running driving tests, and for 1 hour analyzing test results. What term describes Lenny's work arrangement?
Job rotation
Job sharing
Job enlargement
Job flex pace

Question 27 of 30 What is the Peter principle that often occurs within an organization?
Applying discipline that is immediate and consistent for all
Applying discipline that is variable
Following a liberation management style
Promoting an individual to their level of incompetence

Question 28 of 30 Today's etiquette indicates that cell phones should be used in which of the following places?
None of the above

Question 29 of 30 Sally's most recent decision did not benefit her, but it made her manager look brilliant. What type of decision did Sally make?
A superior's political decision
A personal political decision
A politically rewarding decision
A politically popular decision

Question 30 of 30 Conformity that is considered to be legitimate is best described using which of the following examples?
Dating policies for nonemployees
Ankle bracelets to monitor off-hour employee activities
Hobby activities for employees
Company policies for smoking