1.Describe four approaches to understanding stress. How does each add something new to our understanding of stress? Talk about the new research that says that stress can be managed in positive directions if an individual recognizes it and manages it.
2.Why should organizations be concerned about stress at work? What are the costs of distress to organizations? Are you in a stressful work environment? Is stress a part of the daily routine in your organization? What can be done to manage stress positively in the work environment?
3.What are the four levels of verbal response in reflective listening? How important is reflective listening? Have you ever spoken but not been heard?
4.Describe at least five new communication technologies in terms of data richness. What is the preferred method of communicating in your organization? Is it the most effective? Sre you in an environment where multiple forms of communication can be used creatively?