1. According to the text, conflict resolution is a(n) ___________.

a. set of skills that can be learned

b. intuitive skill

c. skill that is not very useful

d. None of the above.

2. Which of the following is NOT an essential feature of Wilmot and Hocker’s definition of

interpersonal conflict?

a. an expressed struggle

b. independence

c. incompatible goals

d. scarce resources

3. Terry and Pat have been in a committed romantic relationship for the last five years. Both an

increased intensity and frequency of conflict have characterized their relationship. Recently

both of them have become less invested in the relationship and have sought out others to

fulfill some of their needs for affection, inclusion, and control. Basically, they don’t rely on

each other for much and have come to expect less and less from each other. Terry and Pat’s

choices reflect which of the five features that contribute to destructive conflict.

a. Escalatory spirals

b. Avoidance spirals

c. Retaliation

d. Inflexibility and rigidity

4. Suki and Laura are best friends. Laura feels betrayed because Suki is so caught up in her new

relationship with her boyfriend that she doesn’t appear to have time for Laura. In this

instance, the conflict is fueled by _________.

a. interdependence

b. perceived incompatible goals

c. perceived scarce resources

d. avoidance of the issues

5. A spiral that moves only in one direction – upward and onward – is an example of a(n)

_________ spiral.

a. devitalized

b. regressive

c. progressive

d. escalatory

6. Which of the following is an advantage and function of conflict?

a. Conflict can function to clear out resentments and help people understand each other.

b. One partner can prove how right s/he is.

c. You never need to look at another person’s point of view.

d. The relationship can end and you can be free to pursue other goals.

7. According to your text, __________ criticize more than __________ in marital conflicts.

a. adults; children

b. men; women

c. women; men

d. students; teachers

8. Wilmot and Hocker discuss several benefits of improving your conflict management skills.

Which of the following is one of those benefits?

a. You can learn to always get what you want.

b. People around you will benefit from your improved skills.

c. You can improve your relationships.

d. b and c are both correct.

9. If you are upset with your roommate, and you show it by playing your stereo loud enough to be

annoying, the authors of your text would say you are demonstrating which of the following

dimensions of conflict?

a. expressed struggle

b. perceived incompatible goals

c. perceived interference

d. interdependence

10. Most expressed struggles are activated by _________.

a. internal stress

b. ambivalence

c. conflicting internal dialogues

d. a triggering event

11. Which of the following BEST describes an aggressive system?

a. Snide comments are fine.

b. If someone has a concern, don’t respond to it.

c. Strong feelings are seen as normal and are allowed.

d. Have an audience present when you engage someone.

12. Which of the following statements is a commonly-held negative view of conflict?

a. Harmony is normal and conflict is abnormal.

b. Anger is the only emotion in conflict interaction.

c. Conflict should never be escalated.

d. All of the above.

13. The following statement by Justin about a conflict with his sister, Shannon, is an example of

which of the conflict metaphors below?

“The next time she says something about my lifestyle I’m likely to blow longer and louder

than a Mt. St. Helen’s eruption.”

a. Conflict is a trial.

b. Conflict is an act of nature.

c. Conflict is a balancing act.

d. Conflict is warlike and violent.

14. According to Wilmot and Hocker, the central metaphor used to describe conflict is


a. conflict is a war.

b. conflict is a dance.

c. conflict is a mess.

d. conflict is a balancing act.

15. Metaphors that help us to envision ways to transfrom a conflict are __________.

a. neutral

b. transformative

c. realistic

d. a succinct view of the situation

16. Which of the communication cultures will frown upon self-expression if it is not used to

further the needs of a group?

a. feminine communication culture

b. masculine communication culture

c. Asian communication culture

d. Native American culture

17. In this approach, individuals are assume to learn to be male or female based on

communication and observation.

a. social learning theory

b. the Lens Model of conflict

c. attribution theory

d. collectivist theory

18. Both men and women have the opportunity to choose which communication behavior?

a. domination

b. competition

c. avoidance

d. a wide range of communication behaviors

19. According to Wilmot and Hocker, which type of family is characterized by walking away from

conflicts, never raising your voices, not telling anyone if there is a struggle, and keeping

strong feelings to yourself?

a. collaborative family

b. permissive family

c. aggressive family

d. avoidant family

20. According to the text, all of the following are neutral metaphors about conflict except:

a. conflict is a game.

b. conflict is a heroic adventure.

c. conflict is a balancing act.

d. conflict is a mess.

21. Steve and Bonnie disagree on how to spend the money they receive from their tax refund.

Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day.

What type of goal does this conflict interaction represent?

a. identity

b. process

c. topic

d. relational

22. The goals one has for the outcome of a conflict prior to actively engaging in it are called

__________ goals.

a. relational

b. transitive

c. prospective

d. retrospective

23. A newlywed couple was having trouble resolving their disputes. The husband felt like he was

trying to solve the problems, but his wife did not take him seriously during the discussions

because she would do something else while they were talking--laundry, redecorating, etc.

They decided that they would have a “meeting” to discuss issues when they arose. The

meeting would be a time where they would shut out all distractions and discuss the situation

until a solution arose. What is the paramount goal in this situation?

a. topic

b. relationship

c. identity

d. process

24. Which of the following are considered to be the “drivers” of disputes?

a. topic; relationship

b. relationship; identity

c. identity; process

d. process; topic

25. Relationship goals refer to those that answer the question:

a. “What do we want?”

b. “Who are we to each other?”

c. “Who am I in this interaction?”

d. “What communication process will be used?”


Interpersonal Conflict

Eighth Edition, 2011

ISBN-13: 978-0-07-338513-6

William Wilmot and Joyce Hocker

McGraw Hill