COMMUNICATION
Communication is a key part of healthy relationships between people and within an organization. What are informal channels of communication in a company or an organization? How do these informal channels of communication differ from formal channels of communication? What is a “customer service orientation”? Describe three steps that you can take to build good relationships with customers. Give an example of how each of these can be important to the customer’s experience. What is sexual harassment? How does sexual harassment impact workplace relationships? What are steps that we can take to prevent sexual harassment in the workplace?
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