Communication technologies such as e-mail, instant messaging, text messaging, cell phones,

Communication technologies such as e-mail, instant messaging, text messaging, cell phones,

Subject: Communications    / General Communications
Question

Question 1

“Communication technologies such as e-mail, instant messaging, text messaging, cell phones, blogs, wikis, and wireless networking allow employees to collaborate and complete their work from anywhere in the world.

True

False

Question 2

“Which of the following is an example of an internal organizational communication?

A tweet sent to a customer about a private sale that will take place tomorrow

A Web site advertising a company’s products

A meeting of all department managers

An annual report sent to company stockholders

Question 3

“Today’s organizations prefer interactive, fast-results communication, such as e-mail, instant messaging, text messaging, and cell phones.

True

False

Question 4

“Daniel has altered figures on his firm’s financial statements to make revenues for the quarter look higher. He thinks that doing this will cause an increase in his firm’s stock price, which will make stockholders happy. He has fallen into the ends-justify-the-means ethical trap.

True

False

Question 5

“Creating an environment for useful feedback is an effective way to overcome communication obstacles.

True

False

Question 6

“Samantha’s poor listening skills cause her to miss much of what her colleagues say during meetings. The barrier to communication she is experiencing is a lack of language skill.

True

False

Question 7

“Which of the following is an example of horizontal communication in an organization?

Four payroll clerks meet to discuss a new payroll processing procedure.

A supervisor submits a progress report about a current project to the vice president.

An employee suggests a way to improve customer service.

A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense account reports.

1 points

Question 8

“The three basic functions of business communication are to

inform, entertain, and impress.

inform, persuade, and promote goodwill.

inform, persuade, and explain.

inform, instruct, and entertain.

Question 9

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is not important as you decide what to do?

Is the action you are considering legal?

Are there other alternatives?

Can you discuss the problem with someone whose advice you trust?

What is the best channel of communication to use in responding to your boss?

Question 10

“Which of the following statements about formal and informal communication channels is most accurate?

All relevant organizational information should flow through formal communication channels.

Ideally, the heaviest flow of information within an organization should be downward from decision makers to workers.

Managers should do everything possible to avoid grapevine communication within an organization.

The longer the lines of communication, the greater the chance for message distortion.

Question 11

“One advantage of oral communication over written communication is that it minimizes misunderstandings.

True

False

Question 12

“While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners. He then paused and asked his audience, “”What questions do you have so far?”” Clayton was striving to overcome interpersonal communication barriers by

questioning his assumptions, biases, and prejudices.

improving his language and listening skills.

creating an environment for useful feedback.

reducing physical distractions.

Question 13

“The three primary business communication functions are to inform, to persuade, and to entertain.

True

False

Question 14

“Richard just learned that an untrue, negative rumor about him is circulating around his workplace. He should ignore it because it will eventually go away.

True

False

Question 15

“Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague’s ideas, and inflating grades on a résumé are examples of

breaking the law.

actions necessary to get ahead today.

unethical actions.

workplace distrust.

Question 16

“Jessica sends her résumé to several companies. Unfortunately, it is poorly formatted and contains several typographical errors. What kind of communication barrier may this cause?

Bypassing

Differing frames of reference

Emotional distraction

Physical distraction

Question 17

“Which of the following is an example of external organizational communication?

An employee performance appraisal

A brochure sent to a prospective customer

A report recommending a change in company procedure

An e-mail message to employees about an upcoming training seminar

Question 18

“Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is not important as you decide what to do?

Is the action you are considering legal?

Are there other alternatives?

Can you discuss the problem with someone whose advice you trust?

What is the best channel of communication to use in responding to your boss

Question 19

“Which of the following is an example of an informal organizational communication channel?

A supervisor gives a performance appraisal to her subordinate.

An employee suggests to his supervisor a way to increase productivity in his department.

Sales team members hold a virtual meeting to discuss potential customers.

An employee starts a blog to share her personal work experiences, opinions, and observations.

Question 20

“Which of the following statements about communication in today’s business organizations is most accurate?

Memos and letters still make up the dominant forms of communication in the workplace.

Text messaging is considered unprofessional and is rarely used by business organizations.

Web chat is becoming the preferred communication channel for online customer service.

A company intranet can be accessed by anyone with Internet access.