The CMMI-ACQ document stresses (page 77) the importance of the project management team being acutely aware of the legal implications of actions taken. This pertains to the project managers (regardless of titles) of both parties, the buyer and the contractor. Yet it is common for the contractor to constantly have to say no to requests from stakeholders that go beyond the contract and the contractor’s legal obligations. This can result in the contractor getting a bad reputation among the stakeholders and can result in a non-renewal of the contract and a poor past performance report for the contractor. How can a contractor prevent this problem and protect itself from getting a poor reputation?