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OAT 160 Records Management

OAT 160 Records Management

 

 

WORK SITE VISIT

ASSIGNMENT 5

OAT 160 Records Management

WORK SITE VISIT

Observe Records Storage Equipment and Supplies in Use

Visit a local office to observe the records storage equipment and supplies currently being used. This cannot be an office where you or a family member is currently working or have worked. Use the following questions as well as additional questions you came up with to gather information.

Person interviewed, office name and location, and visit date:

_____________________________________________________________________________________

1. Describe the specific types of filing equipment used including security. What types of storage is used? Does it appear that the equipment is adequate for the usage? Does any of the equipment lock?

2. Describe the specific types of filing supplies used including files (cut), folders (hanging), labels, color, etc… How are files and folders labeled: all caps and punctuation?

3. Does this office use tickler (trace, suspense, etc…) files; if so, please explain how the files are used or how this office keeps track of pending items? Be sure to describe the use of a tickler, if necessary.

4. Does the employee have any input about equipment or supplies are purchased? If so, what types of choices does the employee make, and how did the employee make the choices?

5. What changes would the employee make in terms of equipment or supplies? Why?

If the company has switched to an electronic records management system (or is in the process of switching), use the following questions to gather information.

6. What made you decide to switch to an electronic records management (ERM) system?

7. What software/program do you use for your ERM system?

8. How long did it take or do you expect it to take to switch to an ERM system?

9. What was involved in switching to an electronic system?

10. What are the advantages/disadvantages of using an ERM system instead of paper system?

Key a summary memo of your findings. See the next page for an example of memo format and additional information.

Press No Spacing before you begin.

(5x)

TO: Karol Syring

(DS)

FROM: (Your First and Last Name)

(DS)

DATE: (Current—spell out the month)

(DS)

SUBJECT: Records Management Supplies at (Company or Office Name)

(DS)

Use the answers to your questions to summarize the information you discovered about records management equipment and supplies in a memo to your instructor.

(DS)

In the first paragraph, use an introductory statement stating what you will discuss. Include the name of the person you talked to, the name and location of the company, and the visitation date. (This should be your first paragraph.)

(DS)

The second paragraph should include specific information about the equipment and supplies. Describe the specific style and type of the equipment being used including security. Explain the supplies used in specific detail. Discuss how supplies are labeled. Be sure to mention if color is being used in any way; and if so, explain how it is being used. Remember, supplies are not limited to those in the book or shown in class. If the company you visited uses additional filing supplies not discussed in class, be sure to include them as well.

(DS)

In the third paragraph, describe if and how tickler files are used at this company. Include information about what they call the tickler file and if you had to describe a tickler file to them.

(DS)

In the fourth paragraph, give details about any input the employee has related to equipment and supplies purchases. Express, in detail, any changes the employee would make in terms of equipment and/or supplies.

(DS)

The final paragraph should be a concluding statement about your visit or experience. Give an overview of the experience, what you discovered, and how it will help you. Be sure to add a closing thought to finish off your paper.

(DS)

Please use Calibri, 11‑point font for your memo. Format the memo with the heading information shown above. Use correct spelling, punctuation, grammar, and mechanics. The paragraphs are single-spaced with a blank line between each paragraph. Paragraphs are also blocked (not indented). Finally, your memo is limited to one page.

ASSIGNMENT 6

WORK SITE VISIT GRADING RUBRIC

Name: _______________________________ Due Date: _____________

Points

Possible

Earned

Format: (Calibri, 11-point font used)

· Guide words are bold, all caps, and double spaces

· Inserted words are not bold and tab aligned and the month is spelled out

· Subject line includes the name of the company visited and is in up/down style

· Paragraphs are blocked with a double space between paragraphs

4

______

Opening Paragraph:

· Begins with an introductory statement that includes the following:

o Name of the person interviewed

o Name and location of the company visited

o Date of the company visit

3

______

Body Paragraph(s):

· Equipment and supplies

o Describes the specific filing equipment used including security

o Describes the specific filing supplies used including folders, labels, color, all capital letters, punctuation, etc …

· Discusses tickler (trace, suspense, etc…)files

o Are they used? If so, how? What did where they called? Did you describe them?

· Employee Involvement

o Gives details about employee input what choices the employee has and how the choices were made

o Explains changes the employee would make and why

7

______

Closing Paragraph:

· Gives an overview of the experience, what you discovered, and how it will help you

· Includes a concluding statement about your visit that finishes the memo

4

______

Sentence Structure and Mechanics:

· Free of fragments (“frag”), run ons (“RO”), and comma splices (“CS”)

· Sentences are clear, concise, and conversational (informal)

· Correct use of grammar, punctuation, capitalization, and number usage

7

______

SUBTOTAL

25

Editing: Minus 1 point for each misspelled, wrong, or omitted word

TOTAL

25

Grading Scale:

25 A

22 B+

19 C

16 D

24 A

21 B

18 C-

15 D-

23 A-

20 B-

17 D+

0-14 E

File #1
File #2
File #3
File #4
File #5
OAT 160 Records Management WORK SITE VISIT

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adroit_tutor 159 reviews $55.00
mayeng 150 reviews $99.00
estherjacobs 362 reviews $66.00
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Actions
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Details
Posted By View Student Profile
Subject Business
Deadline (Pacific Time) 03/14/2017 6:00pm
Budget $10-$30
ASSIGNMENT 5

OAT 160 Records Management

WORK SITE VISIT

Observe Records Storage Equipment and Supplies in Use

Visit a local office to observe the records storage equipment and supplies currently being used. This cannot be an office where you or a family member is currently working or have worked. Use the following questions as well as additional questions you came up with to gather information.

Person interviewed, office name and location, and visit date:

_____________________________________________________________________________________

1. Describe the specific types of filing equipment used including security. What types of storage is used? Does it appear that the equipment is adequate for the usage? Does any of the equipment lock?

2. Describe the specific types of filing supplies used including files (cut), folders (hanging), labels, color, etc… How are files and folders labeled: all caps and punctuation?

3. Does this office use tickler (trace, suspense, etc…) files; if so, please explain how the files are used or how this office keeps track of pending items? Be sure to describe the use of a tickler, if necessary.

4. Does the employee have any input about equipment or supplies are purchased? If so, what types of choices does the employee make, and how did the employee make the choices?

5. What changes would the employee make in terms of equipment or supplies? Why?

If the company has switched to an electronic records management system (or is in the process of switching), use the following questions to gather information.

6. What made you decide to switch to an electronic records management (ERM) system?

7. What software/program do you use for your ERM system?

8. How long did it take or do you expect it to take to switch to an ERM system?

9. What was involved in switching to an electronic system?

10. What are the advantages/disadvantages of using an ERM system instead of paper system?

Key a summary memo of your findings. See the next page for an example of memo format and additional information.

Press No Spacing before you begin.

(5x)

TO: Karol Syring

(DS)

FROM: (Your First and Last Name)

(DS)

DATE: (Current—spell out the month)

(DS)

SUBJECT: Records Management Supplies at (Company or Office Name)

(DS)

Use the answers to your questions to summarize the information you discovered about records management equipment and supplies in a memo to your instructor.

(DS)

In the first paragraph, use an introductory statement stating what you will discuss. Include the name of the person you talked to, the name and location of the company, and the visitation date. (This should be your first paragraph.)

(DS)

The second paragraph should include specific information about the equipment and supplies. Describe the specific style and type of the equipment being used including security. Explain the supplies used in specific detail. Discuss how supplies are labeled. Be sure to mention if color is being used in any way; and if so, explain how it is being used. Remember, supplies are not limited to those in the book or shown in class. If the company you visited uses additional filing supplies not discussed in class, be sure to include them as well.

(DS)

In the third paragraph, describe if and how tickler files are used at this company. Include information about what they call the tickler file and if you had to describe a tickler file to them.

(DS)

In the fourth paragraph, give details about any input the employee has related to equipment and supplies purchases. Express, in detail, any changes the employee would make in terms of equipment and/or supplies.

(DS)

The final paragraph should be a concluding statement about your visit or experience. Give an overview of the experience, what you discovered, and how it will help you. Be sure to add a closing thought to finish off your paper.

(DS)

Please use Calibri, 11‑point font for your memo. Format the memo with the heading information shown above. Use correct spelling, punctuation, grammar, and mechanics. The paragraphs are single-spaced with a blank line between each paragraph. Paragraphs are also blocked (not indented). Finally, your memo is limited to one page.

ASSIGNMENT 6

WORK SITE VISIT GRADING RUBRIC

Name: _______________________________ Due Date: _____________

Points

Possible

Earned

Format: (Calibri, 11-point font used)

· Guide words are bold, all caps, and double spaces

· Inserted words are not bold and tab aligned and the month is spelled out

· Subject line includes the name of the company visited and is in up/down style

· Paragraphs are blocked with a double space between paragraphs

4

______

Opening Paragraph:

· Begins with an introductory statement that includes the following:

o Name of the person interviewed

o Name and location of the company visited

o Date of the company visit

3

______

Body Paragraph(s):

· Equipment and supplies

o Describes the specific filing equipment used including security

o Describes the specific filing supplies used including folders, labels, color, all capital letters, punctuation, etc …

· Discusses tickler (trace, suspense, etc…)files

o Are they used? If so, how? What did where they called? Did you describe them?

· Employee Involvement

o Gives details about employee input what choices the employee has and how the choices were made

o Explains changes the employee would make and why

7

______

Closing Paragraph:

· Gives an overview of the experience, what you discovered, and how it will help you

· Includes a concluding statement about your visit that finishes the memo

4

______

Sentence Structure and Mechanics:

· Free of fragments (“frag”), run ons (“RO”), and comma splices (“CS”)

· Sentences are clear, concise, and conversational (informal)

· Correct use of grammar, punctuation, capitalization, and number usage

7

______

SUBTOTAL

25

Editing: Minus 1 point for each misspelled, wrong, or omitted word

TOTAL

25

Grading Scale:

25 A

22 B+

19 C

16 D

24 A

21 B

18 C-

15 D-

23 A-

20 B-

17 D+

0-14 E

File #1
File #2
File #3
File #4
File #5
OAT 160 Records Management WORK SITE VISIT

Place a Bid
Amount you will charge($) A 10% transaction fee will be added to your bid
Submit
Bids Placed by Scholars
Scholar Rating Bid Amt + 10% fee
Harold – Elite Scholar 1364 reviews $66.00
tutor_pro – Elite Scholar 221 reviews $59.40
Aceprotutor – Top Scholar 1152 reviews $99.00
teacherjoy – Top Scholar 287 reviews $66.00
jpmwriters – Top Scholar 170 reviews $99.00
kamothop 666 reviews $64.90
Jacie 165 reviews $66.00
adroit_tutor 159 reviews $55.00
mayeng 150 reviews $99.00
estherjacobs 362 reviews $66.00
teachermakari 353 reviews $66.00
Actions
Bookmark Project
Details
Posted By View Student Profile
Subject Business
Deadline (Pacific Time) 03/14/2017 6:00pm
Budget $10-$30
ASSIGNMENT 5

OAT 160 Records Management

WORK SITE VISIT

Observe Records Storage Equipment and Supplies in Use

Visit a local office to observe the records storage equipment and supplies currently being used. This cannot be an office where you or a family member is currently working or have worked. Use the following questions as well as additional questions you came up with to gather information.

Person interviewed, office name and location, and visit date:

_____________________________________________________________________________________

1. Describe the specific types of filing equipment used including security. What types of storage is used? Does it appear that the equipment is adequate for the usage? Does any of the equipment lock?

2. Describe the specific types of filing supplies used including files (cut), folders (hanging), labels, color, etc… How are files and folders labeled: all caps and punctuation?

3. Does this office use tickler (trace, suspense, etc…) files; if so, please explain how the files are used or how this office keeps track of pending items? Be sure to describe the use of a tickler, if necessary.

4. Does the employee have any input about equipment or supplies are purchased? If so, what types of choices does the employee make, and how did the employee make the choices?

5. What changes would the employee make in terms of equipment or supplies? Why?

If the company has switched to an electronic records management system (or is in the process of switching), use the following questions to gather information.

6. What made you decide to switch to an electronic records management (ERM) system?

7. What software/program do you use for your ERM system?

8. How long did it take or do you expect it to take to switch to an ERM system?

9. What was involved in switching to an electronic system?

10. What are the advantages/disadvantages of using an ERM system instead of paper system?

Key a summary memo of your findings. See the next page for an example of memo format and additional information.

Press No Spacing before you begin.

(5x)

TO: Karol Syring

(DS)

FROM: (Your First and Last Name)

(DS)

DATE: (Current—spell out the month)

(DS)

SUBJECT: Records Management Supplies at (Company or Office Name)

(DS)

Use the answers to your questions to summarize the information you discovered about records management equipment and supplies in a memo to your instructor.

(DS)

In the first paragraph, use an introductory statement stating what you will discuss. Include the name of the person you talked to, the name and location of the company, and the visitation date. (This should be your first paragraph.)

(DS)

The second paragraph should include specific information about the equipment and supplies. Describe the specific style and type of the equipment being used including security. Explain the supplies used in specific detail. Discuss how supplies are labeled. Be sure to mention if color is being used in any way; and if so, explain how it is being used. Remember, supplies are not limited to those in the book or shown in class. If the company you visited uses additional filing supplies not discussed in class, be sure to include them as well.

(DS)

In the third paragraph, describe if and how tickler files are used at this company. Include information about what they call the tickler file and if you had to describe a tickler file to them.

(DS)

In the fourth paragraph, give details about any input the employee has related to equipment and supplies purchases. Express, in detail, any changes the employee would make in terms of equipment and/or supplies.

(DS)

The final paragraph should be a concluding statement about your visit or experience. Give an overview of the experience, what you discovered, and how it will help you. Be sure to add a closing thought to finish off your paper.

(DS)

Please use Calibri, 11‑point font for your memo. Format the memo with the heading information shown above. Use correct spelling, punctuation, grammar, and mechanics. The paragraphs are single-spaced with a blank line between each paragraph. Paragraphs are also blocked (not indented). Finally, your memo is limited to one page.

ASSIGNMENT 6

WORK SITE VISIT GRADING RUBRIC

Name: _______________________________ Due Date: _____________

Points

Possible

Earned

Format: (Calibri, 11-point font used)

· Guide words are bold, all caps, and double spaces

· Inserted words are not bold and tab aligned and the month is spelled out

· Subject line includes the name of the company visited and is in up/down style

· Paragraphs are blocked with a double space between paragraphs

4

______

Opening Paragraph:

· Begins with an introductory statement that includes the following:

o Name of the person interviewed

o Name and location of the company visited

o Date of the company visit

3

______

Body Paragraph(s):

· Equipment and supplies

o Describes the specific filing equipment used including security

o Describes the specific filing supplies used including folders, labels, color, all capital letters, punctuation, etc …

· Discusses tickler (trace, suspense, etc…)files

o Are they used? If so, how? What did where they called? Did you describe them?

· Employee Involvement

o Gives details about employee input what choices the employee has and how the choices were made

o Explains changes the employee would make and why

7

______

Closing Paragraph:

· Gives an overview of the experience, what you discovered, and how it will help you

· Includes a concluding statement about your visit that finishes the memo

4

______

Sentence Structure and Mechanics:

· Free of fragments (“frag”), run ons (“RO”), and comma splices (“CS”)

· Sentences are clear, concise, and conversational (informal)

· Correct use of grammar, punctuation, capitalization, and number usage

7

______

SUBTOTAL

25

Editing: Minus 1 point for each misspelled, wrong, or omitted word

TOTAL

25

Grading Scale:

25 A

22 B+

19 C

16 D

24 A

21 B

18 C-

15 D-

23 A-

20 B-

17 D+

0-14 E

File #1
File #2
File #3
File #4
File #5
OAT 160 Records Management WORK SITE VISIT

Place a Bid
Amount you will charge($) A 10% transaction fee will be added to your bid
Submit
Bids Placed by Scholars
Scholar Rating Bid Amt + 10% fee
Harold – Elite Scholar 1364 reviews $66.00
tutor_pro – Elite Scholar 221 reviews $59.40
Aceprotutor – Top Scholar 1152 reviews $99.00
teacherjoy – Top Scholar 287 reviews $66.00
jpmwriters – Top Scholar 170 reviews $99.00
kamothop 666 reviews $64.90
Jacie 165 reviews $66.00
adroit_tutor 159 reviews $55.00
mayeng 150 reviews $99.00
estherjacobs 362 reviews $66.00
teachermakari 353 reviews $66.00
Actions
Bookmark Project
Details
Posted By View Student Profile
Subject Business
Deadline (Pacific Time) 03/14/2017 6:00pm
Budget $10-$30
ASSIGNMENT 5

OAT 160 Records Management

WORK SITE VISIT

Observe Records Storage Equipment and Supplies in Use

Visit a local office to observe the records storage equipment and supplies currently being used. This cannot be an office where you or a family member is currently working or have worked. Use the following questions as well as additional questions you came up with to gather information.

Person interviewed, office name and location, and visit date:

_____________________________________________________________________________________

1. Describe the specific types of filing equipment used including security. What types of storage is used? Does it appear that the equipment is adequate for the usage? Does any of the equipment lock?

2. Describe the specific types of filing supplies used including files (cut), folders (hanging), labels, color, etc… How are files and folders labeled: all caps and punctuation?

3. Does this office use tickler (trace, suspense, etc…) files; if so, please explain how the files are used or how this office keeps track of pending items? Be sure to describe the use of a tickler, if necessary.

4. Does the employee have any input about equipment or supplies are purchased? If so, what types of choices does the employee make, and how did the employee make the choices?

5. What changes would the employee make in terms of equipment or supplies? Why?

If the company has switched to an electronic records management system (or is in the process of switching), use the following questions to gather information.

6. What made you decide to switch to an electronic records management (ERM) system?

7. What software/program do you use for your ERM system?

8. How long did it take or do you expect it to take to switch to an ERM system?

9. What was involved in switching to an electronic system?

10. What are the advantages/disadvantages of using an ERM system instead of paper system?

Key a summary memo of your findings. See the next page for an example of memo format and additional information.

Press No Spacing before you begin.

(5x)

TO: Karol Syring

(DS)

FROM: (Your First and Last Name)

(DS)

DATE: (Current—spell out the month)

(DS)

SUBJECT: Records Management Supplies at (Company or Office Name)

(DS)

Use the answers to your questions to summarize the information you discovered about records management equipment and supplies in a memo to your instructor.

(DS)

In the first paragraph, use an introductory statement stating what you will discuss. Include the name of the person you talked to, the name and location of the company, and the visitation date. (This should be your first paragraph.)

(DS)

The second paragraph should include specific information about the equipment and supplies. Describe the specific style and type of the equipment being used including security. Explain the supplies used in specific detail. Discuss how supplies are labeled. Be sure to mention if color is being used in any way; and if so, explain how it is being used. Remember, supplies are not limited to those in the book or shown in class. If the company you visited uses additional filing supplies not discussed in class, be sure to include them as well.

(DS)

In the third paragraph, describe if and how tickler files are used at this company. Include information about what they call the tickler file and if you had to describe a tickler file to them.

(DS)

In the fourth paragraph, give details about any input the employee has related to equipment and supplies purchases. Express, in detail, any changes the employee would make in terms of equipment and/or supplies.

(DS)

The final paragraph should be a concluding statement about your visit or experience. Give an overview of the experience, what you discovered, and how it will help you. Be sure to add a closing thought to finish off your paper.

(DS)

Please use Calibri, 11‑point font for your memo. Format the memo with the heading information shown above. Use correct spelling, punctuation, grammar, and mechanics. The paragraphs are single-spaced with a blank line between each paragraph. Paragraphs are also blocked (not indented). Finally, your memo is limited to one page.

ASSIGNMENT 6

WORK SITE VISIT GRADING RUBRIC

Name: _______________________________ Due Date: _____________

Points

Possible

Earned

Format: (Calibri, 11-point font used)

· Guide words are bold, all caps, and double spaces

· Inserted words are not bold and tab aligned and the month is spelled out

· Subject line includes the name of the company visited and is in up/down style

· Paragraphs are blocked with a double space between paragraphs

4

______

Opening Paragraph:

· Begins with an introductory statement that includes the following:

o Name of the person interviewed

o Name and location of the company visited

o Date of the company visit

3

______

Body Paragraph(s):

· Equipment and supplies

o Describes the specific filing equipment used including security

o Describes the specific filing supplies used including folders, labels, color, all capital letters, punctuation, etc …

· Discusses tickler (trace, suspense, etc…)files

o Are they used? If so, how? What did where they called? Did you describe them?

· Employee Involvement

o Gives details about employee input what choices the employee has and how the choices were made

o Explains changes the employee would make and why

7

______

Closing Paragraph:

· Gives an overview of the experience, what you discovered, and how it will help you

· Includes a concluding statement about your visit that finishes the memo

4

______

Sentence Structure and Mechanics:

· Free of fragments (“frag”), run ons (“RO”), and comma splices (“CS”)

· Sentences are clear, concise, and conversational (informal)

· Correct use of grammar, punctuation, capitalization, and number usage

7

______

SUBTOTAL

25

Editing: Minus 1 point for each misspelled, wrong, or omitted word

TOTAL

25

Grading Scale:

25 A

22 B+

19 C

16 D

24 A

21 B

18 C-

15 D-

23 A-

20 B-

17 D+

0-14 E

File #1
File #2
File #3
File #4
File #5
ASSIGNMENT 5
OAT 160 Records Management
WORK SITE VISIT
Observe Records Storage Equipment and Supplies in Use
Visit a local office to observe the records storage equipment and supplies currently being used. This
cannot be an office where you or a family member is currently working or have worked. Use the
following questions as well as additional questions you came up with to gather information.
Person interviewed, office name and location, and visit date:
Cindy King
SAMSA – Saginaw, MI
3/7/17
_____________________________________________________________________________________
1. Describe the specific types of filing equipment used including security. What types of storage is
used? Does it appear that the equipment is adequate for the usage? Does any of the equipment
lock?
Since this is a small office the HR department has just two Lateral file drawers.
Because of the office being so small the only security used for the drawers is a key which is hidden;
there has never been an issue with employees trying to snoop or anything like that.
One file drawer has all the employee records such as; time sheets, W-2 information, bank information,
etc.
The other information that this file drawer holds are purchase order information from vendors, to client
documents such as service orders, to the Amex bill and phone bills.
The other Lateral file drawer contains the same information but from previous years.
2. Describe the specific types of filing supplies used including files (cut), folders (hanging), labels, color,
etc… How are files and folders labeled: all caps and punctuation?
Hanging green folders separate the manila folders used for filing.
Labeling for service orders for clients’ names are marked A-Z and they are filed by first name.
Vendor (merchandise purchasing) information is labeled by vendor (Newegg, Synnex, Dell,) and is filed
alphabetically with the most recent in front.
I was not allowed to see the how the employee information was filed due to legal reasons but she told
me that they were filed in manila folders by the employee’s last names.
All the “to-be-paid” are filed in the very first drawer after the “paid” folder.
The “paid” folder is just one manila folder inside a hanging green folder – no specific organization
method to be used here.
You can tell they have been paid because they are stamped and have the paystub receipt attached to it.

ASSIGNMENT 5
OAT 160 Records Management
WORK SITE VISIT
Observe Records Storage Equipment and Supplies in Use
Visit a local office to observe the records storage equipment and supplies currently being used. This
cannot be an office where you or a family member is currently working or have worked. Use the
following questions as well as additional questions you came up with to gather information.
Person interviewed, office name and location, and visit date:
Cindy King
SAMSA – Saginaw, MI
3/7/17
_____________________________________________________________________________________
1. Describe the specific types of filing equipment used including security. What types of storage is
used? Does it appear that the equipment is adequate for the usage? Does any of the equipment
lock?
Since this is a small office the HR department has just two Lateral file drawers.
Because of the office being so small the only security used for the drawers is a key which is hidden;
there has never been an issue with employees trying to snoop or anything like that.
One file drawer has all the employee records such as; time sheets, W-2 information, bank information,
etc.
The other information that this file drawer holds are purchase order information from vendors, to client
documents such as service orders, to the Amex bill and phone bills.
The other Lateral file drawer contains the same information but from previous years.
2. Describe the specific types of filing supplies used including files (cut), folders (hanging), labels, color,
etc… How are files and folders labeled: all caps and punctuation?
Hanging green folders separate the manila folders used for filing.
Labeling for service orders for clients’ names are marked A-Z and they are filed by first name.
Vendor (merchandise purchasing) information is labeled by vendor (Newegg, Synnex, Dell,) and is filed
alphabetically with the most recent in front.
I was not allowed to see the how the employee information was filed due to legal reasons but she told
me that they were filed in manila folders by the employee’s last names.
All the “to-be-paid” are filed in the very first drawer after the “paid” folder.
The “paid” folder is just one manila folder inside a hanging green folder – no specific organization
method to be used here.
You can tell they have been paid because they are stamped and have the paystub receipt attached to it.

If the company has switched to an electronic records management system (or is in the process of
switching), use the following questions to gather information.
6. What made you decide to switch to an electronic records management (ERM) system?
Company has some electronic records but they will be sticking to paper for the time being.
7. What software/program do you use for your ERM system?
The main programs they use are Intranet and QuickBooks to keep track of service orders and expenses.
8. How long did it take or do you expect it to take to switch to an ERM system?
Before when the company first started out they had all inventory put on an excel spread sheet. Now
everything is on the Intranet and it is much easier to use. It took a few months of using it to get used to
the new system.
9. What was involved in switching to an electronic system?
10. What are the advantages/disadvantages of using an ERM system instead of paper system?

Key a summary memo of your findings. See the next page for an example of memo format and
additional informatio

In the first paragraph, use an introductory statement stating what you will discuss. Include the
name of the person you talked to, the name and location of the company, and the visitation
date. (This should be your first paragraph.)
(DS)
The second paragraph should include specific information about the equipment and supplies.
Describe the specific style and type of the equipment being used including security. Explain the
supplies used in specific detail. Discuss how supplies are labeled. Be sure to mention if color is
being used in any way; and if so, explain how it is being used. Remember, supplies are not
limited to those in the book or shown in class. If the company you visited uses additional filing
supplies not discussed in class, be sure to include them as well.
(DS)
In the third paragraph, describe if and how tickler files are used at this company. Include
information about what they call the tickler file and if you had to describe a tickler file to them.
(DS)
In the fourth paragraph, give details about any input the employee has related to equipment
and supplies purchases. Express, in detail, any changes the employee would make in terms of
equipment and/or supplies.
(DS)
The final paragraph should be a concluding statement about your visit or experience. Give an
overview of the experience, what you discovered, and how it will help you. Be sure to add a
closing thought to finish off your paper.
(DS)
Please use Calibri, 11-point font for your memo. Format the memo with the heading
information shown above. Use correct spelling, punctuation, grammar, and mechanics. The
paragraphs are single-spaced with a blank line between each paragraph. Paragraphs are also
blocked (not indented). Fina
In the first paragraph, use an introductory statement stating what you will discuss. Include the
name of the person you talked to, the name and location of the company, and the visitation
date. (This should be your first paragraph.)
(DS)
The second paragraph should include specific information about the equipment and supplies.
Describe the specific style and type of the equipment being used including security. Explain the
supplies used in specific detail. Discuss how supplies are labeled. Be sure to mention if color is
being used in any way; and if so, explain how it is being used. Remember, supplies are not
limited to those in the book or shown in class. If the company you visited uses additional filing
supplies not discussed in class, be sure to include them as well.
(DS)
In the third paragraph, describe if and how tickler files are used at this company. Include
information about what they call the tickler file and if you had to describe a tickler file to them.
(DS)
In the fourth paragraph, give details about any input the employee has related to equipment
and supplies purchases. Express, in detail, any changes the employee would make in terms of
equipment and/or supplies.
(DS)
The final paragraph should be a concluding statement about your visit or experience. Give an
overview of the experience, what you discovered, and how it will help you. Be sure to add a
closing thought to finish off your paper.
(DS)
Please use Calibri, 11-point font for your memo. Format the memo with the heading
information shown above. Use correct spelling, punctuation, grammar, and mechanics. The
paragraphs are single-spaced with a blank line between each paragraph. Paragraphs are also
blocked (not indented). Fina

Eco 500: Managerial Economics

Eco 500: Managerial Economics
17 TW 3
Southern New Hampshire University, College of Continuing Education
Submitted to Professor Dr. Claire Starry
Sharon Wright
March 5, 2017
Instructors comments
page 5
Claire Starry:
or by creating barriers to entry, which was the way in which Microsoft was able to protect its OS business. Because of difficulties transferring programs and files across operating systems (at that time) it was harder for a new operating system provider to enter the market and compete with Microsoft.
Page 6
Claire Starry:
Source: Chart copied from ….be sure to correctly cite anything you copy into your paper. Otherwise, you are plagiarizing and taking credit for someone else’s work.
Page 8
Claire Starry:
not at that time. Google was not around or just in its infancy.
Claire Starry:
or the way Microsoft generates revenues. For example, what has happened to the distribution of revenues from various parts of its business? How was that beginning to change around 2000?

Page 10
Claire Starry:
you should have longer term trends. There is little change over a one year period. If you want to show this information, you should just show annual totals.
Claire Starry:
include source information, find data closer to the time of the case study.
11/12
Claire Starry:
source of data to create table.
Claire Starry:
source of data.
Page 13
Claire Starry:
where did you copy this chart from? You are plagiarizing–which can result in a zero on your assignment.
Claire Starry:
this is about 15 years after the time of the case study. What is your recommendation for what Microsoft should have done in the late 1990s?
page 14
Claire Starry:
where does Microsoft’s competitive or comparative advantage lie? Is its stronger in applications oriented toward businesses rather than consumers, while Apple products tend to appeal to consumers? How can Microsoft use its competitive advantage when evaluating investment opportunities?
Claire Starry:
this is today, not the version available in the late 1990s.
Claire Starry:
this is a good point. However, when considering Microsoft’s situation in the late 1990s, was it as evident that the company had a stronger competitive position in the business sector versus the home and personal use sector?
Claire Starry:
evaluate the operating systems of 1995 to 2000.

http://www.webopedia.com/DidYouKnow/Hardware_Software/history_of_microsoft_windows_operating_system.html

What was Microsoft doing to improve its competitiveness in this and other business areas? What new business areas was it developing?
Page 16
is this today’s set of goals of the ones that existed in 1995-2000
Claire Starry:
Apple has a different target market and product mix. It has emphasized production of products, such as computers, smart phones, tablets, etc., while Microsoft was focused on software with less emphasis on hardware.
page 17
Sharon,
I made comments on your paper.
You address many of the issues that Microsoft current faces and its current goals and product development. Unfortunately, this is not what is asked for in the assignment. You are asked to put yourself in the place of an economic advisor in the 1995 to 2000 period and develop recommendations for Microsoft. What was happening to the tech industry at that time and how was it affecting Microsoft at that time?
Table of Contents
Introduction 3
Milestone One 4
Critical Element 1: Identification of the Issue 4
Critical Element 2: Discussion of the Economic Model(s) 6
Critical Element 3: Analysis of the Root Causes 8
Milestone Two 9
Criteria One: Research Relationship 9
Criteria Two: Mathematical Concepts 9
Milestone Three 13
Scenario One and Three: Recommendations 14
Criteria Two and Three: Market Structure 15
Criteria Four: Goal 16
Criteria Five: Implications 17
Conclusion 18

Introduction
Microsoft represents one of the largest suppliers of hardware and software produced from 1975-2012.Keeping market share with increased technology will continue to create an advantage. (Statcounter, 2017).The mission statement for Microsoft intends to enable people and businesses throughout the world to realize their full potential. The company considers its mission statement as a commitment to its customers. Microsoft represents one of the industry leaders in accessibility innovation and in building products that are safer and easier to use. The company also has a notablevision in which it relies to deliver its results to the customers. Accessible technology eliminates barriers for people and business. It seems convenient to make an economic analysis about the main brands produced by the Microsoft and how the company faces some challenges in the consumer electronics industry. Most importantly, it may seem appropriate for individuals to understand some of the recommendations that the company may implement in realizing its objectives as a multinational corporation.
The internet has made the information and intellectual property at the forefront of any company that is evolving within this industry. Information and communication will create a different economy which is based on the internet. Privatization of the internet is changing the way that commerce will be directed through regulation and globalization. It seems important for persons to understand some of the recommendations to realize the objectives as a multinational company.

Milestone One
Critical Element 1: Identification of the Issue
Apparently, Microsoft used its size and position to disadvantage of the competitor companies and maintains their lowposition in the market. Notably, during the time of its establishment in the consumer electronics industry, the internet browsers wars began. (Naughton, 2005). An internet browser represents software that makes it possible to access the web or internet. The way that they work is that they use a code; Java stands as an example of that code that tells the computer how to view the information, this interface then allows the web pages to be displayed on the computer. (Grauschopf, 2016) Netscape browser is one ofthe first browsers that allowed access to the web for most consumers. Indeed, when Netscape began, thereexisted no other competitor in the market at the time, and they had a 90% share of that market. It was new technology and it has changed the way in which the world now has access to the internet.
Interestingly, Microsoft responded with the creation of Internet Explorer. Netscape then offered the browser at no cost, which was essentially offering the code to the public without cost. This browser was able to run on many different platforms or operating systems. Internet explorer from Microsoft then bundled the browser with the software or operating system. (Palmer, 2009). Microsoft wanted to create and keep the market shares and revenue from being split among different competitors. Surprisingly, by offering the browser, which was embedded in the operating system allowed Microsoft to have an advantage, as they were the largest producer of computers. Technical advances will also create an advantage with the software they produce. Microsoft must keep ahead of these technology curves.
Microsoft has a problem associated with the barrier of entry into the electronics market. Such a situation provided Microsoft with an unfair advantage with the software and operating systems. The issue states that the windows system contains far too many different applications that would impose an unfair advantage to enter the market. Different companies wouldn’t have the opportunity to enter this software market with Microsoft. Othercompanieswould not have compatible programs that would be similar to those from Microsoft. In order to enter the browser market on a comparable level would be unattainable.
Undoubtedly, one of the strategies that can be used to create a monopoly is the creation of a systematic way to limit competition or create ways to limit competition which they then can create a marketing and pricing strategy (Naughton,2005). Again, by the development of Internet browsers, which act as the means to access the internet or the World Wide Web, Microsoft could lose its hold on the market.
In the mid twentieth century, there only existed a fewoperating systems in the world. As a matter of fact, there only existed a few operating systems that could serve the customers who usethe available web browsers. The early operating systems could notenable customers to access the internetwithout the utilization of file systems. In this case, the operating systems could only understand the basic computer operations. The users of such web browsers could only access the internet by bookmarking popular directory pages. With time, Microsoft came into the market and rejuvenated the trend in establishing more robust operating systems.
In 1983, Microsoft announced Windows as the new operating system that would shape the trends in the market. Many customers realized the unique features of the product hence shifting their attention from other competitors who produced operating systems for the various computer machines. Apple, represented the only competing productin the market that went against Microsoft’sWindows. Apparently, with the changes in time, the product line transformed from a very simple interface which used separate codes.Microsoft wanted to compete with Apple and secure its position as the leading producer of functional operating systems in the United States and global market.
Chart 1

Chart 1: The usage share of various browsers produced by the competing consumer electronics companies.
Critical Element 2: Discussion of the Economic Model(s)
Many customers have a high demand in utilizing an efficient operating system that will help them to accomplish their tasks. Such a situation represents one of the reasons why Microsoft finds it convenient to explore the market segment of computer operating systems(Statcounter, 2017). So, by gaining a competitive advantage they can continue to experience an economy based on the sheer scale of their businesses. Microsoft, by bundling with their personal computer market, will continue to have an advantage with software, and computer systems that they offer. Profitability will also continue to climb without the ability of others to compete in this market. The browser also had the capability to direct users to sites that are dominated by Microsoft.
Microsoft, as the leader in the production of computers,needs to address the concerns of the consumers demand for a browser that would allow access to the web. This was created from the demand of software that would allow internet access easily. By incorporating and supplying the browser into the operating system would create that market. It would also be efficient to reduce Netscape’s dominance in that market for Microsoft. Internet explorer had the market share of 95% by the year 2000. (Statcounter, 2017). Microsoft could continue to expand revenues due to its dominance in the consumer electronics industry.Presently, with the high-tech industry, there exist some changes to the market and Netscape has now been redesigned as Firefox. Advances in technology can lead to the loss of revenues if not kept current and ahead of the demand.
Microsoft’s sustainability in the realm of the computer world will be the ability to stay focused on the technology and continuing to be the leader of technology that is demanded by the consumer. They were behind the curve with cloud computing but are now beginning to catch up to present technology, they also choose not to compete with the smart phone or mobile device technology. They must stay competitive or they could be consumed and eliminated by others in the market (Naughton, 2005). Social media strategies must be tied to the revenue goals to ensure the ability to quickly change to the needs of the consumer. This will continue to work towards the company goals within all the different company aspects. The enormous size of Microsoft implementing strategies quickly can be extremely challenging. Monopolies can limit consumer good, by becoming inefficient with technology and goods. Smaller companies can be purchased by these multinational companies then integrated as they choose. Internet explorer has been experiencing a decline in the market.
Critical Element 3: Analysis of the Root Causes
Microsoft is the fourth largest multinational company and Google follows as the fifth. Microsoft began in 1975 and with historical data from the last forty plus years they have a unique position in which to operate. Microsoft has different areas that produce revenue such as the software division which includes the Microsoft Office, Windows operating systems, online services, and device division. Microsoft has held a monopoly position in relationship to the operating system market (Hruska, 2016). Previously Microsoft held at above 90% market share in operating systems, but that has dropped to 89.23%, this doesn’t seem like much but it could signal a trend in the market share for the industry.
Microsoft needs to identify ways in which to make sure that the loss of growth which could affect the revenue stream for the company is limited or restricted in ways to ensure that they can maintain and keep the market share in the operating systems within computer industry. (Statcounter, 2017) Existing sectors of the market are allowing for competition that could impact Microsoft. Losing any of the barriers to entry for Microsoft will have an effect on the overall revenue streams that this company enjoys. Microsoft’s enormous size can allocate resources to different areas which can give them a competitive advantage when new developments or trends are noticed.
This strategy that Microsoft has marketed allowed for free upgrades for the operating system, Windows 10. The strategy is that with the purchase of most new computers the software is preinstalled and that this would not jeopardize or have an impact on Microsoft’s revenue. This was also the strategy with the free browser software decades before. Windows 10 works with the application software that is a touched based system which mimics smartphone and tablets. This allows people to learn and adapt to newer technology. Windows 10 is a universal application platform, which includes the Bing search engine application designed in the operating system. Creating something before the consumer knows that it is beneficial could provide Microsoft with a leading edge.
Milestone Two
Criteria One: Research Relationship
The research will rely on the qualitative methodology as the main technique of obtaining and analyzing the economic situations facing Microsoft. The method seeks to establish a deeper understanding of the various economic situations facing Microsoft and how the company can implement various strategies to achieve its goals. The findings in the research will enable various individuals to understand the historical trends of brands produced by Microsoft in the consumer electronics market. Moreover, the research will collect some data from some of the firms competing with Microsoft. (Naughton, 2005). Some of thefirms inconsiderationwill include Apple Corporation and Samsung. However, a great portion of the research techniques will focus on the economic elements facing Microsoft.
Criteria Two: Mathematical Concepts
Indeed, Windows 10 looks and feels similar to that of the mobile app on many Smartphones. One of the key products is the Smartphone. Goggle has been working towards an interface that will work with developing an operating systems that interface with a personal computer and mobile applications. Google is the 5th largest company presently right behind Microsoft. Yet Microsoft does not compete in the smartphone operating market they are presently less than 1% of the market share. If Microsoft continues, working presently to develop this technology they could gain a significant market share as the technology develops to integrate operating systems that work seamlessly with personal computers and smartphones.
Cloud based technology allows the access of software that can be used on computers and smartphones. This technology has allowed consumers the ability to store data and access software through different apps that are available on multiple devices such as smartphones and personal computers and tablets. With cloud technology the cost of hardware and software which can be accessed through the cloud can be less costly. It is easy with different applications to share data through the browser applications. Microsoft is following Amazon in this market and places second.
Chart 2: The visual representation of the trends in desktop operating systems shows that Microsoft Windows is in the dominate position as shown below.
Table 1
Month Windows Mac Linux FreeBSD SunOS Other
March, 2016 90.45% 7.77% 1.78% 0.00% 0.00% 0.00%
April, 2016 88.77% 9.57% 1.65% 0.00% 0.00% 0.00%
May, 2016 89.69% 8.52% 1.79% 0.00% 0.00% 0.00%
June, 2016 89.79% 8.19% 2.02% 0.00% 0.00% 0.00%
July, 2016 89.79% 7.87% 2.33% 0.00% 0.00% 0.00%
August, 2016 90.52% 7.37% 2.11% 0.00% 0.00% 0.00%
September, 2016 90.85% 6.92% 2.23% 0.00% 0.00% 0.00%
October, 2016 91.39% 6.43% 2.18% 0.00% 0.00% 0.00%
November, 2016 90.95% 6.74% 2.31% 0.00% 0.00% 0.00%
December, 2016 91.72% 6.07% 2.21% 0.00% 0.00% 0.00%
January, 2017 91.41% 6.32% 2.27% 0.00% 0.00% 0.00%
Table 1: Percentage of windows usage since March 2016
Table 2
Desk top Operating System Total Market Share Mobile/Tablet Operating System Market Share
Windows 7 47.20% ISO 62.60%
Windows 10 25.30% Market Share of Windows Mobile Windows Mobile 29.64 %
Windows XP 9.17% Market Share of Symbian 7.50%
Table 2: The comparison of market share with the mobile operating systems.
Criteria Three: Market Structure
Microsoft does control the majority of the market structure within the operating system market. In some of the other business enterprises within the Microsoft business it has a lower market position. Technology is changing the industry. As the demand changes with the advent of newer technologies the market also changes. Regulations and the privatization of the internet also is changing the economic basis for Microsoft. Currently, the newer dynamics of cloud computing and the access to programs that are available in the new paradigm of cloud computing, this could lower the demand for some of the software systems. This software allows the ability for smartphones, tablets or other hand held devices to access the internet and perform basic functions.
Market share is determined by the market demand. As consumers learn to use different technologies the demand shifts. Within the computer industry, browsers are the interface which gives the ability to access the internet. Browsers create demand for consumers by directing the market for different products. This allows for companies to find market penetration. The access to free browsers or free upgrades for software allows for the development of market share. Browser usage helps to gain market share through the ability to penetrate different markets.
SinceMicrosoft enjoys a great influence as depicted by the market elements, the company can easily exploit its customers by adjusting prices of its products. However, the situation can only happen if Microsoftenjoyed the monopoly powers in the market. In this situation, the companyoperates in a monopolisticcompetition where other firms offer almost the same products. It may seem unadvisable for Microsoft to increase the price of its major productsbecause it may lose some of its customers to other competitors like Samsung andApple. However, the firm can engage in pricewar by slightlyreducing the price of its leading products to attract more customers and improve the sales in the long-term. Chart 3

Chart 3:Themarket shares for the internet browsers
Criteria Four: Influences
Microsoft began to work with market share with the internet browsers and still continues to try and influence the market penetration with the advent of more advanced internet browsers. They have been instrumental with the development of ways that technology has changed. They are still in the dominant position with operating systems but this has been changing. Developing Windows 10 and allowing for free upgrade to this system which contains imbedded browsers. Being in the dominant operating system will continue to favor Microsoft.
Bottom of Form
Milestone Three
Scenario One and Three: Recommendations
Indeed, to secure its lead in the electronics industry, Microsoft should emulate the example of Apple Incorporation in targeting the end-market consumers. In the opinion of the International Digital Consumers organization, Windows Phone in 2014 had the most notable improvement in terms of unit shipments to the international markets. Sincethe market average shipments reached 4.2% at the international trade shipments, the company should ensure that the unique product brand accounts for more than a third of the total phone shipments in the international markets. Therefore, the company should continue to ship more of the operating systems. Due to Windows’, dominance as compared to other computer operating systems.
The technical department of the corporation should strive to deliver on the new operating system Windows 10. The new brand should have the ability to work across the various platforms produced by Microsoft. In this situation, the technical team should let focus on application developers to create appsfor Windows 10 before rolling out a new operating system. As a matter of fact, the technical team should make it easy for users of the older visions of Windows to use the old apps and incorporate it into the ecosystems of Window 10. Many experts expect Microsoft to success in the mobile industry. However, the scenario depends on the company’s ability to deliver its promises.
Undoubtedly, it seems appropriate for Microsoft to target as many small business firms as possible. In the modern era, many business agencies rely on computerized systems. The application of computer systems varies from financial departments, accounting departments, human resource issues, andadministrative duties among others.OneDrive, Skype, and Office 365 represent some of the company’s brands that can help business firms carry out their operations. Many business operators would like to have a seamless experience with technological products like Smartphone, computers, and tablets. Therefore, by no means, the company should explore such opportunities and help business operators realize a high level of productivity for economic benefit.
Microsoftshould dedicate itsresearch and development team toconductboth basic and applied research activities, particularly in the field of software engineering and computer science as a whole.Researchers in the organization should put more focus on specialty, computing. As a matter of fact, the company should go an extra mile to engage with leading government, academic, and industry researchers to advance thetechnology and science within the internet. The move will enable the company to improve on the designs of its major products in the market. The company should continue to sponsor some of its projects with promising accessibility applications.Windows 10 represents one of the unique products that the company should focus on researching and developing.The company has the liberty to advance its research and development initiatives in improving its major productslines like the smartphones, operating systems, and personal computers among others.
Criteria Two and Three: Market Structure
Encouraging developers to improve the usability of Windows 10, Microsoft will explore the advantages that come with monopolistic competition. In this situation, the company will establish Windows 10 which only operates on other Microsoft products and not on the ones produced by the competitors. The pricing strategy of Microsoft will attract many business operators hence increasing the dominance of the company in the business of its customers. Such a move may have some side effects on other competitors who also have vast interests in marketing their products to the business firms. Since there exits many customers with various business needs, the electronic companies may find it easy to approach such business firms and help them use personal computers, Smartphone, and tablets to advance their business opportunities. Therefore, the move to target small business operators may attract other competitors from doing the same since there exist fewer barriers in such a market segment.
Microsoft represents the undisputed pioneer in the market when it comes to the production of workable operating systems that meet the current market needs. (Sheremata, 1997)As a matter of fact, the organization has alreadydelivered most of the operating systems that work in almost everypersonal computer.They likewise have delivered the main spreadsheet and word processors for both Windows and Macintosh. Microsoft claims 85% of the market, with their office programming Word, Excel, PowerPoint, Microsoft Exchange, and Microsoft Access. However, the company has not fully monopolized the production of such products. Other companies like Apple struggle to come up with their unique items that almost have the same functionality. However, the competition firms seem to struggle with their production tactics hence making Microsoft to enjoy a sense of monopolistic competition in the industry.
Criteria Four: Goal
Apparently, Microsoft has three major corporate goals: create more personal computers, establish a safe cloud environment, and reinvent productivity and business operations. The recommendations will help the organization to achieve at least two of the mentioned goals. For example, to acquire a wide customer base, the company has to improve on its sales and produce products that will attract as many customers as possible. Indeed, by targeting the end-market customers, the organization will have a new set of customers with different need and demands. The situation will help the organization to put less focus on the low-end market sector and fulfill the needs of the high-end usermarket sectors. In this case, the organization may have to establish more computergadgets that fulfill the needs and demands of such customers.
The recommendation for Microsoft to target more small business operators will enable Microsoft to achieve its objective to reinvent productivity and business operations. Indeed, many businesses may realize an improved production rate whenever they use Microsoft gadgets like tablets, Smartphone, and personal computers among others. As a matter of fact, the computer systems will help small business firms to enhance accuracy, and advance convenience.As a matter of fact, if the creation of products for the small businesses the company may attain an improved organizational profile to both the local and international community. Many small business firms may want to integrate the gadgets produced by Microsoft. So, Microsoft should come to the aid of small businessfirms to enhance more productivity in the business environment.
Criteria Five: Implications
Apparently, if the organization failsto implement the recommendations raised by the report, it may fail to meet its fundamental goals. For example, many companies will take advantage of any opportunities that may arise, especially in a monopolistic market structure. Seemingly, in a monopolistic market environment, any decision made by a single firm may affect the operations of other firms in the industry. The company should take an initiative to explore the high-end market segment and enhance stiff competition with the other companies like Apple incorporation and Samsung Computers. If the companyfails to implement such a strategy, it may not establish a customer base in the high-end market. Similarly, the company may not achieve its goal of producing more electronic products like personal computers, tables, and Smartphone.
IfMicrosoft fails to target the small businesses, the organization may find it hard to reinvent productivity and business opportunities. Many small businesses need advanced technological gadgets to sustain their business activities, other electronic companies may identify such market needs and strive to fulfill them. The business firms may seem attracted to other companies which respond to their needs and help them achieve high levels of productivity. The existence of many buyers makes the consumer electronics companies to use all the available opportunities in satisfying the needs of their customers. Therefore, Microsoft may lose its customer base to other competitors and run out of business in the long-run. As a matter of fact, Microsoft may most likely fail to achieve its goals and hence lose its organizational image in both the local and international market.
Conclusion
In conclusion, Microsoft will continue to develop browsers which will direct consumers to ensure its dominance in the computer industry. By directing the consumer to more of the products that they produce will enhance the revenue streams that they create throughout their different businesses categories. By instilling the coordination with users to make specific correlations with the different software will create that ease of use, which consumers demand. That will help to create dominance in many areas of the industry that they control. It doesn’t matter if Microsoft dominates the browser industry, the focus should be market penetration through the different operating systems. Making the platforms easy to understand with computer, tablet and smartphone users will be the key regardless of the different platforms. Microsoft doesn’t need to reinvent the wheel using the concepts from creating demand will continue to make them successful. Implementing cloud technology will also help to maintain dominance and continue to maintain market penetration.

Reference
Best STL. (2012). Just How Big Is Microsoft? Retrieved from http://neomam.com/blog/portfolio/just-how-big-is-microsoft/
Cardina, D. (2016).Wikimedia Commons File:Usage share of web browsers (Source StatCounter).svg. Retrieved from.https://commons.wikimedia.org/wiki/File:Usage_share_of_web_browsers_(Source_ StatCounter).svg
Cooper, S. (2014).Whatever happened to Netscape? Retrieved from. https://www.engadget.com/2014/05/10/history-of-netscape/
Grauschopf, S. (2016). What Is an Internet Browser? Definition and How They Work. Retrieved from https://www.thebalance.com/what-is-internet-browser-892819
McKenzie. R. (2000). Microsoft’s “Applications Barrier to Entry:” The Missing 70,000 Programs. Retrieved from https://www.cato.org/publications/policy-analysis/microsofts- applications-barrier-entry-missing-70000-programs
Microsoft. (2015).Microsoft Accessibility. Retrieved from https://www.microsoft.com/enable/microsoft/mission.aspx
Naughton, J. (2015). Netscape: the web browser that came back to haunt Microsoft. Retrieved from https://www.theguardian.com/global/2015/mar/22/web- browser-came-back-haunt- microsoft
Palmer, B. (2009).Why Is Microsoft Fighting So Hard over Internet Explorer? Does it even make any money? Retrieved from.http://www.slate.com/articles/news_and_politics/explainer/2009/12/why_is_micros oft_fi ghting_so_hard_over_internet_explorer.html
Samuelson,P. Varian,H. (July 18,2011). The New Economy and Information Technology Policy, University of California, Berkeley* Publication Version:
Statcounter. (2017)Browser Market Share Worldwide. Retrieved from http://gs.statcounter.com/browser-market-share.

Informative Speech Assignmen

Informative Speech Assignment – 100 points (Speech = 60 points, Outline = 40 points)
Speaking Dates: Wednesday 3/1, Monday 3/6, Wednesday 3/8
Assignment Overview:
For the second major speaking assignment in this class, you willuse an informative speech structure to present on a complex topic related to your major (or the area of study you THINK you want to be your major). You will use a visual aid to complement your speech. You may structure the speech as an informative overview of a subject, or you may explain how something works. You should inform your TA of your speech topic by Friday, February 17.
To further explain – if you are, for example, a psychology major, you might choose to explain the concept of object permanence to your classmates. Or, if you are a marine biology major, you might choose to explain the process of shark tagging. Alternatively, if you are a history major, you might detail the events of the United States’ Civil War. Lastly, if you are a computer science major, you might explain how cloud storage systems work. Whatever topic you choose should be fairly complex, so that you can distill it down to a simple 3-5 minute speech that will be understandable by your classmates who come from a wide variety of educational backgrounds. You also need to choose a topic that will be suitable for finding at least 3 credible sources of informationthat you will cite in your outline, on a reference page at the end of your outline, and aloud during your speech.
This assignment emphasizes research, use of examples to support ideas, and delivery using a simple visual aid. It is important that you organize your thoughts into clear and concise main points.You must have an introduction, body, and conclusion (as well as transitions). For the visual aid, you will be asked to show ONE visual on the screen that complements your presentation. This visual aid must be a chart, graph, or diagram that reflects information you present in your speech. You will need to practice your speech with your visual aid to ensure you maintain good delivery throughout. You should cite the source for your visual aid, unless you create it yourself. If you use more than a single visual for this presentation, you will earn a 0 for the visual aid grade component. The visual aid does NOT count toward your 3 sources.
As with all speeches, you are also required to construct a brief preparation outline. This outline will include a word-for-word intro and conclusion, as well as transitions, and separate, single-sentence entries for your main and supporting points. You will also need to cite your 3 required sources using APA format within the text of your outline (parenthetical citations) and on an APA reference page that will be attached to your outline. You will turn this outline in electronically to Blackboard the nightbefore class starts on your speaking day.
Lastly, you will be responsible for constructing and distributing an audience analysis survey via Blackboardto your classmates byMonday, February 20. Respond to classmates’ survey by Thursday, February 23. You will use the results from this survey to help you as you prepare your speech. You should also cite your survey results in your speech in order to earn full credit for relating to the audience. The survey does NOT count toward your 3 sources.

Specific Requirements:
?Provide an informative overview of a complex topic related to your major.
?Time limit: 3 – 5 minutes. If your speech fails to meet the time criteria, you will be penalized 3 points (even if you are over or under by ONE second).
?Develop a central idea statement that meets the criteria discussed in class (i.e., full sentence, one distinct idea, etc.)
?Organize your thoughts into 2-5 separate, concise, and balanced main points according to an appropriate pattern of organization; use a variety of examples and cite at least 3 credible sources to support main points.
?Develop a creative introduction and conclusion.
?Demonstrate skillful use of transitions.
?Use an extemporaneous speaking style. This means that you are not to read your speech or to memorize your speech, but are to talk to the audience from notes. You must be concerned with both physical and vocal delivery. You will be required to turn in your note cards (maximum of 2, one-sided ONLY), so make sure that you deliver the presentation from key words and phrases. Your instructor will be using the note cards in assessing delivery.
?A typed, full sentence outline of your presentation is due in Blackboard the night before class on your speaking day. If you do not turn in an outline to Blackboard before class, you will not be able to deliver your speech.
?Speech conferences will be held on Monday, February 27. You will be responsible for submitting an outline draft to your TA via Blackboard by Friday, February 24.
Areas for Evaluation:
Your speech should meet the requirements of a properly presented speech.
A. Audience Analysis: Is this speech interesting and were audience analysis results cited in speech?
B. Organization: Was the audience able to follow along? Was an appropriate pattern of organization evident?
C. Refined delivery: Were you extemporaneous? Engaging? Was your visual aid well-incorporated?
Speech Evaluation Form: Informative

Speaker: _________________________

Introduction (___/10):

___ Captured attention (was it effective and creative, revealed topic?)
___ Established relevance (did you give us a clear reason to listen, used survey results?)
___ Established credibility (research, interest, experience)
___ Central idea statement (clear and provided preview of all main points)
___ Directional transition to body (was it clear you were moving into the body?)

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬__________________________________________________________________________________________
Body: (___/20)

___ Organized well (points flowed, well supported, balanced, appropriate pattern of organization)
___ Transitioned between main points (correctly, using directional transitions)
___ Speech content was appropriate as assigned (overview of complex topic/process)
___ Incorporated credible sources as assigned (minimum of 3, cited aloud)
___ Used language effectively (clear, appropriate, descriptive, correctly used variety of examples)

__________________________________________________________________________________________
Conclusion: (___/6)

___ Directional transition into conclusion (was it clear that the conclusion was coming?)
___ Restated central idea (clearly and unique from intro)
___ Clincher (was this effective and creative?)
Delivery: (___/14)

___ Eye contact (inclusive and meaningful, scanning)
___ Vocal quality (volume, expressiveness, pauses, filler, variety)
___ Physical delivery (gestures, pacing, fidgeting, speech stance)
___ Extemporaneous (conversational, not too much reliance on note cards)

__________________________________________________________________________________________
Visual Aid: (___/6)*Will not receive credit if multiple images/slides are used!

___ Useful visual that complemented presentation (visual content was relevant and necessary to explanation)
___ Professional Appearance (well-designed, easy for audience to view, cited source if necessary)
___ Well-incorporated into delivery (maintained eye contact and speech stance, explained visual)

Other: (___/4)

___ Met assignment objectives (informative speech)
___ Followed notecard guidelines (two, one-sided only, keywords/phrases)

Time: ___________ Deduction for time: _____________ Presentation Grade: ____/60
Outline Grade: ____/40
Total: ____/100

COMM 1315 Informative Speech Outline Rubric

A “C” outline fits the general purpose of the assignment, meets the minimum standards for the assignment and ALL of the following:
• Includes specific purpose
• Includes a central idea statement
• Is written in complete, typedsentences
• Has a consistent pattern of indentation and symbolization
• Includes transitions between intro, body, conclusion and all main points
• Contains all elements of an introduction (attention getter, central idea, relevance, credibility)
• Contains a body with 2-5 distinct main points and adequate supporting material for each
• Contains all elements of a conclusion (central idea and main points restatement, clincher)
• The outline has few writing/grammatical errors; a minimal number of APA errors
• Most of the outline is in your own words (i.e. limit your use of quotations)
• Includes a reference page containing at least 3 credible sources
• Demonstrates minimal level of effort and preparation
A “B” Outline meets all the criteria for a “C” outline and:
• Includes a central idea which is expressed as a statement, has one distinct idea, and contains the preview of the main points
• Main points are clearly organized in an appropriate pattern of organization
• Each entry in the body of the outline is limited to one sentence
• Each entry in the outline is written as a complete, declarative sentence
• Outline is typed in black ink using Times New Roman, 12 pt. font and 1” margins (single-spaced)
• Outline includes in-text citations for at least 3 credible sources
• Demonstrates above-average level of effort and preparation

An “A” Outline meets all the criteria for a “C” and “B” outline and:
• Transitions between main points are directional
• Demonstrates balance of main points (each main point contains the same amount of supporting material)
• Main points achieve the purpose of the presentation (i.e. the correct main points were chosen based on the assignment guidelines)
• Outline demonstrates creativity and thoughtfulness (e.g., creative AG, etc.)
• In-text citations and reference page are in exact APA format
• Demonstrates superior level of effort and preparation

A “D” outline does not meet the minimum standards for a C. If an outline fails to meet two of the criteria for a C speech, but still is sufficient to meet the most basic requirements of the assignment, it receives a “D.”

An “F” outline fails to meet three or more of the criteria for a “C” speech.

An outline that demonstrates student clearly did not follow assignment requirements or did not provide sufficient amount of information to evaluate will receive a “0.”

*For Informative, the following grade breakdown will be used:
A = 40
B = 34
C = 30
D = 26
F = 22

Minimum Standards for outline assignments include being typed, submitted via Blackboard before class on speech day, and including content relevant to specific assignment.

Sample Informative Speech Outline Format
Name:

Presentation Title:

General Purpose: To inform

Specific Purpose:

INTRODUCTION (everything here should be written word for word):

I. Attention Getter
II. Relating to the Audience
III. Credibility Statement
IV. Central Idea Statement (and preview of main points)

Directional transition: (Summary/Preview)

BODY: (One full sentence for each main, supporting, and sub-point – can modify number of points/sub-points as needed)

I. Main Point One (be sure to include in-text citations where relevant)
A. Supporting Point
1. Sub-point
2. Sub-point
B. Supporting Point
1. Sub-point
2. Sub-point

Directional transition: (Summary/Preview)

II. Main Point Two (be sure to include in-text citations where relevant)
A. Supporting Point
1. Sub-point
2. Sub-point
B. Supporting Point
1. Sub-point
2. Sub-point

Directional transition: (Summary/Preview)

II. Main Point Three (be sure to include in-text citations where relevant)
C. Supporting Point
1. Sub-point
2. Sub-point
D. Supporting Point
1. Sub-point
2. Sub-point

Directional transition: (Summary/Preview)

CONCLUSION (everything here should be written word for word):

I. Restate Central Idea and Summarize Main Points
II. Clincher
References
At least 3, APA format, hit ENTER to start this on a separate page

“How will the information system solve a problem?

The purpose of systems design is to answer the question “How will the information system solve a problem? Write a 1-2 page paper which introduces system design and different methods of accomplishing your goal. Explain the hardware, software and user elements to systems implementation.

A new computer software package has been introduced to help systems analysts reduce the time required to design, develop, and implement an information system. To assess whether the new software technology requires less time than the current process, a random sample of 24 systems analysts is selected. Each analyst is given specifications for a hypothetical information system. Then 12 of the analysts are instructed to produce the information system by using the current process. The other 12 analyst are trained to use the new software package and then instructed to use it to produce the information system.

A new computer software package has been introduced to help systems analysts reduce the time required to design, develop, and implement an information system. To assess whether the new software technology requires less time than the current process, a random sample of 24 systems analysts is selected. Each analyst is given specifications for a hypothetical information system. Then 12 of the analysts are instructed to produce the information system by using the current process. The other 12 analyst are trained to use the new software package and then instructed to use it to produce the information system.

The results of the study follow:

Current New

Sample mean 325 hours 286 hours

Sample standard dev. 40 hours 44 hours

Formulate the null and an alternative hypothesis.

What are the assumptions, if any, required for this test?

Compute the test statistic.

Using a level of significance of 10% for the test, what is your conclusion?

What is an approximate p-value for this test?

A tax preparation firm is interested in comparing the quality of work at two of its regional offices. The firm randomly selects 250 returns from one office and another 300 from a different office, with the following results:

A tax preparation firm is interested in comparing the quality of work at two of its regional offices. The firm randomly selects 250 returns from one office and another 300 from a different office, with the following results:

Office A Office B

Sample Size 250 300

Number of returns with errors 35 27

a. Formulate a null and an alternative hypothesis to test whether there is a difference in the proportion of returns with errors.

b. What are the assumptions, if any, required for this test?

c. Compute the test statistic.

d. Using a level of significance of 5% for the test, what is your conclusion?

e. What is the p-value for this test?

The FTC periodically conducts statistical studies

The FTC periodically conducts statistical studies
Question
The FTC periodically conducts statistical studies designed to test the claims that manufacturers make about their products. The label on a large can of Hilltop Coffee states that the can contains three pounds of coffee. The FTC interprets the label information as a claim by Hilltop that the average filling weight is at least three pounds per can. The process standard deviation is known to be 0.18 pounds. A random sample of 36 large Hilltop coffee cans is selected. The resulting sample mean is 2.92 pounds.

a. State the null and alternative hypotheses that should be used to test Hilltop’s claim.

b. Are there any assumptions required to conduct this test? If so, what are they?

c. If we use a level of significance of 1%, to test Hilltop’s claim, how should this significance level be interpreted?

d. Using a level of significance of 1%, test Hilltop’s claim.

e. What is the p-value of this test?

ECON 203 – Draw a diagram with cost curves illustrating

ECON 203 – Draw a diagram with cost curves illustrating
Question
Draw a diagram with cost curves illustrating the relationship between long-run and short-run total cost curves. Explain the tangencies between the long-run and short-run total cost curves in this diagram using another diagram containing isoquants and the expansion path. Make your diagrams large and label all curves, axes, and points

FINANCE 650 – You purchased 250 shares of General Motors stock

FINANCE 650 – You purchased 250 shares of General Motors stock
Question
You purchased 250 shares of General Motors stock of at a price of $88.95 two years ago. You sold all stocks today for $74.65. During this period the stock paid dividends of $4.00 per share. What is your annualized holding period return (annual percentage rate)?

Globalization and International Investing

Globalization and International Investing” Please respond to the following:

Provide your opinion on whether average investors should or should not include investments from other countries in their portfolio. Support your opinion with an example.
Determine whether or not globalization has any effect on the selection of investments. Support your position.