Case Study 1 – Project management consultant assigned

Case Study 1 – Project management consultant assigned

Subject: Business    / Management
Question

Case Study 1
You are a project management consultant assigned to ABC Company, which is a small
manufacturing firm that has been experiencing a myriad of problems. After conducting
interviews and fact-finding with key managers, you have observed the following:
•Company revenues and profits have fallen dramatically over the previous 12 months,
along with a drop in market share
•Customer complaints have reached an all time high
•Employee morale is at an all time low
•The company has no formal quality program in place
•No employee training program exists
•High employee turnover continues unabated
•Non-conformance costs are skyrocketing
After analyzing your data, you are now prepared to present your findings to the company
CEO. Discuss ten quality management improvement initiatives you would recommend,
including quality tools to improve company poor performance.
Note: To receive maximum credit, your response must be comprehensive.
The case study paper should be at least 2000 words.