California BAM 410 – Unit 3 Examination

California BAM 410 – Unit 3 Examination

Subject: Business    / General Business
Question
BAM 410 Organizational Theory and Behavior Unit 3 Examination Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. Which of the following is true with regard to groups?
a.
b.
c.
d.
e. The membership of a group does not affect how its members treat outsiders.
A group is characterized by the independence of its members.
People have emotional reactions to the failure or success of their group.
An informal gathering cannot be considered a group.
A group typically lacks definite roles and structures. 2. An informal group is characterized by the ________.
a.
b.
c.
d.
e. pursuit of particular organizational goals
fulfillment of the need for social contact
predetermined designation of tasks of members
creation of timelines and rationale
stipulation of expected behaviors by the organization 3. Our tendency to take personal pride or offense for the accomplishments of a group we are a
part of is the territory of the ________ theory.
a.
b.
c.
d.
e. reinforcement
expectancy
social exchange
equity
social identity 4. Aaron Dias was working on the last shift for the day at All Needs, a retail store owned by an
Asian man, when he opened the cash register and stole some money thinking that nobody
would witness him stealing. However, one of the customers watched him steal the money and
reported it to the manager the next day, and Aaron was terminated. Subsequently, the manager
became extremely strict with all his Caucasian employees and was often heard abusing them
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a.
b.
c.
d.
e. 157 contrast bias
social exchange
groupthink
ingroup favoritism
social loafing BAM 410 Organizational Theory and Behavior Unit 3 Examination 5. Uncertainty reduction is a dimension of the social identity theory that manifests itself in the
________.
a. tendency of ingroup members to prefer and endorse the products, ideas, and aspects of
someone else’s culture over their own
b. tendency of ingroup members to notice and emphasize identities that reflect how different
they are from other groups
c. tendency of people to link themselves to groups of higher social standing in an attempt to
define themselves favorably
d. tendency of people to use the group as a means of understanding who they are and how
they fit into the world
e. tendency of people who have greater uniformity in values and characteristics to have
greater identification as well
6. A local government work crew cleans up parks and other public spaces. In this crew, the
dirtiest jobs are generally given to the newest members, while the more senior members
of the crew tend to do little except draw their pay. Which of the following classes of norms
encompasses arrangements like this?
a.
b.
c.
d.
e. reference norms
performance norms
leisure norms
appearance norms
resource allocation norms 7. Hubert Gray needs an instruction manual developed for his new product. This is the last
step of the project and he has severe budget constraints. He needs a small team of technical
writers to work together closely to write the manual on fairly short notice. He needs them to
communicate ideas quickly, creatively, and affordably. Which of the following group techniques
should Hubert consider?
a.
b.
c.
d.
e. brainstorming
electronic and interacting
brainstorming and electronic
interacting and brainstorming
nominal and electronic 8. The current popularity of teams can be attributed to the fact that ________.
a.
b.
c.
d.
e. 158 they
they
they
they
they represent a better way to use employee talents
aid in the performance of simple tasks that do not require diverse inputs
reduce the need for coordination and supervision
enable quicker accomplishment of goals than individuals
strengthen the worth of individual teams players over the team BAM 410 Organizational Theory and Behavior Unit 3 Examination 9. GoAir, a low-cost airline, has created a team made up of employees from production, planning,
quality control, tooling, design engineering, and information systems to automate the
company’s C-17 program. This team is most likely to be an example of a ________ team.
a.
b.
c.
d.
e. self-managed work
task
problem-solving
command
cross-functional 10. Which of the following statements is not true regarding multiteam systems?
a.
b.
c.
d. They are more successful when they have boundary spanners.
They are effectively teams of teams.
They are collections of two or more interdependent teams that share a superordinate goal.
They are used to offset the problems associated with adding more members to an existing
team.
e. They perform better when lines of communication are restricted.
11. Cultural diversity is an asset for teams where tasks ________.
a.
b.
c.
d.
e. require a variety of viewpoints
required for completing the work are highly independent
involve emotional labor
are simple and routine
are highly technical 12. When teams are performing nonroutine activities, ________ stimulate discussion, promote
critical assessment of problems and options, and can lead to better team decisions.
a.
b.
c.
d.
e. 159 disciplinary conflicts
resource allocation conflicts
discriminatory conflicts
task conflicts
relationship conflicts BAM 410 Organizational Theory and Behavior Unit 3 Examination 13. Which of the following statements is true regarding a cross-functional team?
a. Cross-functional teams have decreased in popularity in the last few decades.
b. Cross-functional teams are used for developing new ideas and coordinating complex
projects.
c. A cross-functional team is made up of employees from different hierarchical levels.
d. In the case of a cross-functional team, the early stages of development are typically very
short.
e. A cross-functional team is made up of employees from the same department.
14. The ________ network is a type of formal small-group network that relies on a central figure to
act as the conduit for all the group’s communication.
a.
b.
c.
d.
e. cross-functional
matrix
chain
all channel
wheel 15. Formal information channels are characterized by:
a.
b.
c.
d.
e. the
the
the
the
the absence of noise in the communication cycle
personal and social nature of usage
compliance with the organizational authority chain
transmission of spontaneous messages
emergence in response to individual choices 16. A relatively superficial consideration of evidence and information making use of heuristics is
defined as ________.
a.
b.
c.
d.
e. 160 automatic processing
serial processing
parallel processing
controlled processing
depth processing BAM 410 Organizational Theory and Behavior Unit 3 Examination 17. Before buying her new phone, Gina listed the various requirements her new phone must meet.
As a wedding planner, much of her work revolves around using e-mail to forward pictures of
locations, designs, and food arrangements that she could categorize by themes and prices.
She requires a phone with high storage capacity, speedy internet, and easy-to-use methods
to organize and save content. After listing these requirements, she fixed a budget and began
surveying phones online. She also obtained information from friends. In a week’s time, Gina
had shortlisted three models that suited her needs and was ready to make the final choice.
Gina used ________ to arrive at this decision.
a.
b.
c.
d.
e. automatic processing
heuristic processing
selective processing
controlled processing
superficial processing 18. The time attendance system in the production division at MM, an automobile manufacturing
company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers, sent
it for repair. In the meantime, he placed a register where all workers of the production division
had to provide their time of entry and exit from office. At the end of the week, when looking
through the time logs, he had certain concerns about a group of employees. In the next
week, he personally tracked the time this group of employees spent working and realized that
they were reporting a greater number of working hours than they actually worked. This group
engaged in a barrier to communication called ________.
a.
b.
c.
d.
e. selective perception
communication apprehension
silence
lying
filtering 19. Trevor Guerney is a manager who believes that those who are to be affected by a change must
be involved in the change. Consequently, he always ensures that his subordinates have the
knowledge of what is happening around them, and he often holds meetings to obtain employee
opinion and suggestions before making any decision that would apply to them. Similarly,
Trevor’s team proactively approaches him with problems and potential solutions as they know
he will not respond by criticizing them. From the information provided in the scenario, we can
say that ________.
a.
b.
c.
d.
e. 161 Trevor’s
Trevor’s
Trevor’s
Trevor’s
Trevor’s team has positive leader-member relations
team has a low degree of trust propensity
team is unsatisfied with his power position
team requires more directive leadership
leadership is primarily task-oriented BAM 410 Organizational Theory and Behavior Unit 3 Examination 20. According to the situational leadership theory, if employees are unwilling and unable, the
appropriate leadership style in this situation would be ________.
a.
b.
c.
d.
e. supportive
participative
democratic
directive
person-oriented 21. The president of a small Asian country was hailed as a visionary and a genius when the
nation’s economy burgeoned during his first term in office. However, when the currency and
the stock markets crashed during his government’s second term, he was censured as arrogant,
elitist, and shortsighted. Which of the following theoretical approaches is reflected here?
a.
b.
c.
d.
e. attribution theory
trait theories
servant leadership perspective
behavioral theories
path-goal theory 22. The top management of Myers Corp are planning a reorganization of their company to cut
costs and increase efficiency. The different department heads have been asked to present
their departmental strengths, needs, and concerns at a meeting. The various division heads
have come to an agreement that clarity of goals and tasks, detailed procedural guidelines like
employee manuals, and a cooperative workforce are their main strengths. Additionally, they
are of the opinion that cutting managerial positions to reduce costs and reorganizing Myers
Corp as a relatively flat organization is a good approach. This scenario reflects the operation of
________ in replacing the support and ability offered by leaders.
a.
b.
c.
d.
e. substitutes
attributes
traits
charisma
vision 23. Buck passing is seen when an employee:
a.
b.
c.
d. transfers responsibility for the execution of a task or decision to someone else
develops explanations that lessen his or her responsibility for a negative outcome
prolongs a task to give the appearance of being occupied
documents his or her activity rigorously to project an image of competence and
thoroughness
e. avoids an unwanted task by falsely pleading ignorance or inability 162 BAM 410 Organizational Theory and Behavior Unit 3 Examination 24. Which of the following is a defensive behavior that is used to avoid change?
a.
b.
c.
d.
e. stretching
preventing
stalling
misrepresenting
scapegoating 25. Daphne is one of the three project managers at Virgo Inc., an art and design studio. Raymond
and Gabriel, the other two project managers, are unhappy working with Daphne as she
always selects projects that suit her area of expertise and avoids projects which require more
ambiguous work, have tight deadlines, and represent a low probability of success. Raymond
and Gabriel feel that they deserve greater credit than Daphne for being open and accepting
different work demands and situations, as opposed to Daphne, who always takes a conservative
and risk-averse approach. Daphne is using the defensive behavior of ________ here.
a.
b.
c.
d.
e. 163 playing safe
stalling
retaliating
scapegoating
ingratiating