Business Management: Operations management and behavior
Describe and apply the roots of TQM, CMMi and Six Sigma. Describe and apply the characteristic of group risk-shift. Describe and apply expert power base to a situation. Describe and apply the concepts related to power. Describe and apply Tuckman’s group development stages. Describe and apply variable ration, extinction, antecedent and operant conditioning to a situation. Apply definitions to a situation such as harassment, disruption, organizational citizenship behavior, civility Rude, discourteous behavior at work is called…… Describe and apply group think to a situation. Identify good characteristics relative to team performance. Describe and apply the various theories discussed such as expectancy theory, path-goal theory, etc. What is the value of providing specific performance goals as opposed to more general ones? What is the value of providing good feedback? What is extinction and when does it occur? Describe pay equity, pay for performance broadbanding, and cafeteria-style pay benefit systems. Describe classical conditioning and operant conditioning as well as apply them to a given scenario. Describe stimuli, conditions, operants and responses as well as apply them to a given scenario. Describe the different leadership approaches/theories and their characteristics and be able to apply them to a given scenario. Describe group theory and their characteristics and be able to apply them to a given scenario (such as group think, social loafing, social influences, etc.) Describe and apply power theories. Describe and apply the concept of group think. Describe and apply gain sharing, wealth distribution, profit center, and accrued rewards. Describe and apply theory applicable to conflict. Describe and apply stages of conflict. Describe and apply fraud, defamation, filtering, and deception. Describe and apply cyberslacking. Describe and apply plagiarism. Describe and apply the concept of interdependence. Describe and apply the concept of impression management Describe and apply distributive justice and equity theory. Describe and apply information richness. Describe and apply programmed decisions. Describe and apply equivocal decision making, rational problem solving, irrational problem solving, and bounded rationality