Business Analysis

Problem #2

Pacific, Plumber and Placid Investment Company processes thousands of stock transactions each day at its headquarters in Peoria, Illinois. Each transaction passes through four steps and must be processed in order. The steps are the same for all transactions except for step 3. In 50% of the cases, transactions are processed only by an over-the counter (OTC) clerk, while the other 50% are processed only in the “normal” manner.