BUSI 1311 – The theoretical roots of the concept of “lift” as described

Subject: Business / Management
Question
The theoretical roots of the concept of “lift” as described in your text go back to positive psychology and positive organizational studies, two approaches that have only recently emerged in these academic disciplines. What distinguishes these newer approaches from older approaches in psychology and organizational studies?
These newer approaches are normative, rather than descriptive
These newer approaches are focused on studying problematic behavior and negative outcomes and finding their causes
These newer approaches are focused on studying positive outcomes and behaviors and finding their causes
These newer approaches are descriptive, rather than normative
These newer approaches rely more on anecdotes than on empirical studies.
What is the transformational approach to change?
Modeling change for others
Engaging others in conceptualizing change
Using leverage to get others to change
Telling others to change
Asking others to change
One of the major risks that companies focusing primarily on the compete action imperative face is that
They will spend too much money on training employees
They will fail to take advantage of employee skills
They will burn out their employees
They will be subject to antitrust regulations
None of these is a risk associated with focusing primarily on the compete action imperative
Political adaption is important to the Create action imperative because
Power is required to maintain control in organizations
Receiving political favors can help employees feel more committed
Convincing people to try new ideas and make changes often requires political skills
All of the above (a, b, c)
None of these, political adaptation is NOT important to the Create action imperative
Wanting to create extraordinary results relates to which of the four key psychological states required for lift to occur?
Being internally directed
Being guided by popular norms
Being other focused
Being externally open
Being purpose centered
Which of the following is an organizational barrier to change?
Resource limitations
Existing routines
Existing structure
All of these are organizational barriers to change
Resource limitations and existing structure, but not existing routines
How do individuals become master managers?
They have a lot of experience
They tend to focus on personal development
They welcome transitions that are the most challenging
All of these help individuals become master managers
They have a lot of experience and they welcome transitions that are the most challenging, but they do not tend to focus on personal development.
In this state of the five steps to mastery, unconscious, fluid, and effortless performance begin to emerge and no one plan is held sacred.
Expert Stage
Novice stage
Proficiency stage
Advanced beginner stage
Competent stage
Which of the following suggestions would NOT help you gain rapport with your audience?
Be in the room first to greet each person
Make eye contact
Be extra enthusiastic to draw in resistant groups
Be positive and supportive
All of these should help gain rapport
Which of the following is true about master managers?
They are equally skilled at all four action imperatives associated with the competing values framework
They are able to integrate and blend apparently competing competencies in innovative ways that meet the needs of the situation at hand.
They frequently make tradeoffs to speed up the decision making process
They are never willing to make tradeoffs
They are equally skilled at all the competencies that we have studied throughout this text
All of the following are core activities in networking except?
Sharing information
Offering ideas and advice
Making introductions, referrals, and references
Listening to others
Asking for favors
Which of the following influence tactics is NOT related to position power?
Legitimate authority
Pressure
Bargaining
Cooptation
Coalition formation
The use of force field analysis is especially appropriate for the open systems quadrant of the competing values framework because the open systems model
Assumes that when the external environment changes, the organization needs to ensure that its strategies are still aligned with the current environment
Assumes that all organizational changes should be the result of internal initiatives focused of efficiency
Assumes that when the external environment changes, it is critical to maintain stability inside the organization
Assumes that when the external environment changes the internal environment should also change
Assumes that all organizational changes should be the result of changes in the external environment
Managers who wish to lead change in their organizations need to
Focus on developing the capacity of the people involved to perform at their best
Take responsibility and ownership for achieving the envisioned change
Communicate their vision for the future
All of the above (a, b, c)
Focus on developing the capacity of the people involved to perform at their best and communicate their vision for the future, but not take responsibility and ownership for achieving the envisioned change.
Reading Becoming a Master Manager and completing the assignments in the textbook can help you become a master manager because
You have a framework to help you appreciate the importance of performing in areas that do not come naturally
You have had the opportunity to practice using different competencies
You should be able to continue to build on the competencies identified and explored in this book
All of the these are true
None of these are true
What is behavioral differentiation?
The number of management competencies a manager can use effectively
The ability to use competencies you have developed differently, depending on the situation
The number of alternative ways of behaving that you have in a particular situation
The ability to distinguish between appropriate and inappropriate behavior in a particular situation
The ability to recognize different management styles that others are using in different situations.
The create action imperative is associated with which psychological state that is associated with “lift”?
Being purpose-centered
Being internally-directed
Being externally open
Being other focused
None of these
One of the key concepts of systems thinking is the idea of “reciprocal flow of influence.” Which of the following is an example of that concept?
If A influences B, and B influences C, then C will ultimately influence A
If A influences B, and B influences C, then C will have to impact on A
If A and B both influence C and D, then A must also influence B
If neither A or B influences C, then C cannot influence A
None of these is an example of the reciprocal flow of influence
All of the following are modes of increasing your power and ability to influence supervisors EXCEPT?
Taking initiative
Providing constructive feedback on things supervisors do
Looking for ways to solve problems that superiors are facing
Encouraging superiors to discuss their problems
Making certain supervisors know what is expected of them in their role.
As proposed by Kurt Lewin, the force field analysis model
Can be used to help managers understand whether a change is needed
Can be used to help managers understand weather a change is likely to be successful
Can be used to help managers determine whether a change will be resisted
All of the above (a, b, c)
Can be used to help managers understand whether a change is needed and whether a change will be resisted, but not whether a change is likely to be successful.
Why are the “seven C’s” of business communication inadequate?
They do not take into account the availability of new technologies such as Twitter
They fail to address the need to communicate in different ways, depending on the context and purpose of the message.
They assume that the communicator has only a single goal related to the message
All of the above (a, b, c)
They fail to address the need to communicate in different ways, depending on the context and purpose of the message and they assume that the communicator has only a single goal related to the message, but not they take into account the availability of new technologies such as Twitter.
Which of the competing values action imperatives is associated with creating “lift” by focusing on how you can achieve extraordinary results?
Compete
Collaborate
Create
Control
Conform
To build trust, messages should be
Emphatic, forceful, and powerful
Credible, believable, and plausible
Focused, logical, and organized
Rigorous, precise, and controlled
Interesting, stimulating, and engaging
Which of the following best describes a truth about the forces for or the forces against desired change?
Pressures for change are internal to the organization
Pressures for change are external to the organization
People in a dysfunctional state will generally feel some motivation to change because they what to heal or get better
Constant, sustained effort is required to achieve the changes that lead to excellence
All these are true
Which of the following actions are useful when attempting to increase your power and ability to influence your peers?
Create informal problem-solving groups across units
Try to understand their problems and share useful information
Hide the fact that you are being self-serving
All of the above (a, b, c)
Create informal problem-solving groups across units and try to understand their problems and share useful information, but not hiding the fact that you are being self-serving.
In a force field analysis, when is the desired change most likely to occur?
When resisting forces are stronger than driving forces
When forces for change are stronger than resisting forces
When the driving forces are equal to the resisting forces
Change will occur in all of these situations
Change will not occur in any of these situations
The effectiveness of your communication can be improved if you:
Find a role model and copy their communication style
Try to tailor your communications for different audiences
Find your own authentic voice and use it to establish a connection with your audience
Try to tailor your communications for different audiences and find your own authentic voice and use it to establish a connection with your audience, but do not find a role model and copy their communication style.
Find a role model and copy their communication style and try to tailor your communications for different audiences, but do not find your own authentic voice and use it to establish a connection with your audience.
Rather than seeking to ____________ like the internet process model, the open systems model accepts the need for flexibility.
Buffer the organization from the external environment
Push employees to be more and more productive
Redefine the organizational context
Coddle employees by giving hem secure jobs
Adapt the organization to the external environment.
With respect to “lifting” your network, the questions you would ask that are associated with the create action imperative would include:
Which of my previous experiences help remind me that I have overcome challenges in the past?
How deeply do I understand the needs of these people?
What questions should I be asking to help me as I am pursuing my mission?
All of the above (a, b, c)
Which of my previous experiences help remind me that I have overcome challenges in the past and what questions should I be asking to help me as I am pursuing my mission, but not how deeply do I understand the needs of these people.
Achieving a win-win solution in a negotiation often requires that a manager
Keep her interests secret to avoid giving away too much
Win by taking a firm position and refusing to give in
Be good at bluffing to prevent losing control of the negotiation
Find ways to make expand the issues being negotiated
Use ingratiation to put the other party in a positive mood.
In organizational settings, the term “power” is most often defined as:
The capacity to make whatever changes in the reward system required will result in better performance.
Having enough personal influence to motivate people without resorting to financial incentives.
The capacity to mobilize people and resources to get things done
Having access to more resources than do other people with whom one is in a competitive position
The ability to persuade people to do what is best for the organization.
When negotiation, the strategy of “dovetailing” refers to
Offering to accommodate the other party so that a peaceful relationship can be maintained
Including excessively large demands in your first position statement so that you can later appear to be giving up something, even though you never really expected to get it.
Excluding as many issues as possible from the negotiation to simplify the discussions.
Collaborating to find how the needs of both parties can be met.
Offering the other party something small that they have an interest in obtaining in exchange for something larger that you want to obtain.
Gene Cattabiani, a vice president of the Steam Turbine Division of Westinghouse, spoke at a town meeting with employees to explain the need for change. Employees heckled him, shouted abuse, and made threats. After the presentation, Gene talked to people on the plant floor about their comments and explained his side of the issue. This experience served as a basis for which of the following conditions for dialogue?
Mutual purpose
Mutual respect
Mutual goals
Mutual benefit
Mutual meaning
When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to __________ than to __________
Build trust; direct change
Direct action; stimulate change
Stimulate change; provide facts
Build trust; provide facts
Provide facts; stimulate change
All of the following are misconceptions about power EXCEPT?
Power exists when people are dependent on each other.
All managers have power
Power is something people in higher positions exercise on upon people in lower positions.
Middle managers are powerless
All of these are myths about power
In this state of the five steps to mastery, you gain a better appreciation of the complexity of the task and recognize a must larger set of cues.
Competent stage
Advanced beginner stage
Expert stage
Over-achieving stage
Novice stage
In planning a presentation, be prepared to deal with which of the following?
Responding to objections
Dismissing criticisms
Defining things adequately
Both a and b
Both a and c
Twyla Tharp advises people who what to develop their creative capacities to
Deliberately change up our routines by doing the same basic things that we habitually do, but doing them in a different way
Wait until we are inspired to begin working on a creative project
Make creativity a habit by establishing the routines that foster creative work
Avoid the ruts created by routines
Find creative people and observe how they solve problems
The action imperative that appears diagonally opposite of the open systems model quadrant in the competing values framework is
Compete
Collaborate
Create
Control
Conform
Managers who wish to build creative spaces for people should
Enhance their own creative ability
Catch mistakes early in the process do they can be corrected quickly
Recognize the deep down, everyone is fundamentally the same
Enhance their own creative ability and recognize that deep down, everyone is fundamentally the same, but not catch mistakes early in the process so they can
None of these

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