• Question 1

Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating:

• Question 2

Having requisite abilities that result in effective action and superior job performance is the definition of:

• Question 3

Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:

• Question 4

What is a written plan for replacing people who depart from management positions?

• Question 5

Why implement a “Caught in the Act” program?

• Question 6

What is the purpose of a PIT?

• Question 7

What is an organization’s standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies?

• Question 8

What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)?

• Question 9

Which of the following is an output-oriented measure of leadership function?

• Question 10

The ethical foundation of transformational management drives most policy in the United States and is reflected in the:

• Question 11

One purpose of cultural leadership is to sustain an environment where all associates are:

• Question 12

Who would be considered internal customers to the logistic support team?

• Question 13

What is an example of promoting shared values to establish a central moral focus?

• Question 14

To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize?

• Question 15

Which of these statements demonstrates shared commitment?

• Question 16

What is the purpose of operational leadership?

• Question 17

What is the first step towards evidence-based management?

• Question 18

What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?

• Question 19

Looking up clinical procedures or coaching a new manager are examples of what type of training?

• Question 20

What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes?

Improvements in clinical and logistic processes eliminate waste.

• Question 21

What is the intent of the knowledge management function to sustain operational infrastructure?

• Question 22

Whose duty is it to ensure adherence to the calendar for annual planning?

• Question 23

Which leadership level provides the fact base for all goal-setting activities?


• Question 24

What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances?

• Question 25

What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement?

• Question 26

Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?

• Question 27

What is the Library of Work Processes, Protocols and Measures?

• Question 28

What are performance measures for the responsive communication function?

• Question 29

To be successful, accountability must pass the test of control, which means:

• Question 30

Performance measures that reflect the processes they purport to measure are considered: