• Question 1 Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating: • Question 2 Having requisite abilities that result in effective action and superior job performance is the definition of: • Question 3 Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are: • Question 4 What is a written plan for replacing people who depart from management positions? • Question 5 Why implement a “Caught in the Act” program? • Question 6 What is the purpose of a PIT? • Question 7 What is an organization’s standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies? • Question 8 What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)? • Question 9 Which of the following is an output-oriented measure of leadership function? • Question 10 The ethical foundation of transformational management drives most policy in the United States and is reflected in the: • Question 11 One purpose of cultural leadership is to sustain an environment where all associates are: • Question 12 Who would be considered internal customers to the logistic support team? • Question 13 What is an example of promoting shared values to establish a central moral focus? • Question 14 To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize? • Question 15 Which of these statements demonstrates shared commitment? • Question 16 What is the purpose of operational leadership? • Question 17 What is the first step towards evidence-based management? • Question 18 What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management? • Question 19 Looking up clinical procedures or coaching a new manager are examples of what type of training? • Question 20 What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes? Improvements in clinical and logistic processes eliminate waste. • Question 21 What is the intent of the knowledge management function to sustain operational infrastructure? • Question 22 Whose duty is it to ensure adherence to the calendar for annual planning? • Question 23 Which leadership level provides the fact base for all goal-setting activities? Senior. • Question 24 What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances? • Question 25 What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement? • Question 26 Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure? • Question 27 What is the Library of Work Processes, Protocols and Measures? • Question 28 What are performance measures for the responsive communication function? • Question 29 To be successful, accountability must pass the test of control, which means: • Question 30 Performance measures that reflect the processes they purport to measure are considered:
