Construct EACH of the following in a single document. Each tool should mirror a process in your workplace (it does not have to be the same process for all these tools).

Fishbone diagram (at least four potential causes)

House of quality (at least three customer requirements)

Needs analysis (at least four needs)

FMEA (identify at least four potential failures)

SERVQUAL (identify at least two items to measure in each dimension)

Decision tree or decision table (at least three options)

Refer to the course textbook and at least one additional reference in your paper.

Format for Assignment:

Title Page

Write Questions and Answers

Reference Page (If needed/add citations for every reference)

Prior to submitting your assignment, please use the following naming convention for your file:


. MGMT 651

MGMT 651 Production and Procurement in the Aviation/Aerospace Industry

Written Assignment Standards

The standards for written assignments are as follows.

These standards will apply to all written assignments, unless otherwise indicated. Submit an original paper (one written by the student that has not been previously submitted to fulfill a requirement for another course). Apply APA style rules; use the current edition of the APA publication manual for guidelines.

Observe written assignment formatting requirements: Times New Roman font, 12-pt font size, double-spaced text, with numbered pages. The paper must be grammatically sound and free of spelling errors. See the Resources area in the course for helpful writing skills websites. Save your document as one of the following acceptable file types: .doc, .docx, or .rtf. Provide a cover page containing the name of course, title of paper, name of author, and date. Cite all sources. Include a references page, formatted to APA style requirements. Adhere to the minimum/maximum page number requirements as specified in each assignment. Do not count the cover page or the references page as part of the minimum total. Additionally, review the evaluation rubric provided with each written assignment activity for details on grading criteria. Updated 9/1/10 1