discussions

1

This Discussion should help prepare you for the Assignment, in which you will select the process that you may be using for subsequent Assignments. As part of your preparation, also read the Assignment instructions.

Take extra time this week to read what kinds of processes are being described by your classmates. Use the Discussion to focus on a good selection for your Assignment.

For this Discussion topic, do the following:

Describetwoexamples of a business process from your professional experience. Foreachprocess, clearly state (follow this format and numberyour sections for each example):

The objective.

The scope (where the process begins and ends).

A brief description of those involved (is this a one person process, or do multiple people get involved?).

How would BPM help in this process?

As you progress through the course, you may need to analyze elements such as, the connection of this process to company strategy, metrics and goals of the process, stakeholders and team members involved, etc.

Use this Discussion topic as a preparation for the Assignment: try to pick two examples that will provide you with enough information without being too general. Your instructor will provide you with additional guidelines and feedback. If you have found a good example in this Discussion, you will be ready for completing the Assignment.

2

Throughout this course, many discussion opportunities come up where you need to respond to other people's opinions and comments. Then respond to your Discussion topic after you have completed your Reading.

Strategy Alignment

Using BPM to change a process (or processes) or to development new processes must first begin with a comprehensive understanding of the organizations "strategy." If the proposed new process does not align with the organization’s strategy the entire modeling process may be doomed to failure.

Different business strategies require different approaches, which mean the business processes must be aligned to accomplish the goals set by the strategy. A business process may appear to be working fine but if does not support the strategy of the company; it will have a negative impact on the business.

For this Discussion, give an example where a process, although itself not broken, does not match a company’s strategy. Then, describe the problems that arise because of this. Chapter 13 has a discussion of various business strategies and Table 13.2 shows the characteristics of various strategies. You will also find a lot of information on various business strategies through your own research. Your examples can come from this research or your observations, but your arguments must be well supported using sources.

Please note that the point here is to explore a fit between strategy and process: you are not trying to identify bad or broken processes. You are looking for processes that are fine in and of themselves but do not fit what the company is trying to accomplish and hence are an obstacle. Giving examples of process that are clearly broken will not satisfy this question.

Use the following template:

Briefly describe a company and their business strategy (must be one of the three strategies from Figure 13.9 or one specified in the Seminar).

Briefly identify abusiness processused by the company that does not match their strategy.

Explain how this causes problems.

Why/how do you think this mismatch has occurred and is continuing to take place?

3

Launch Pad Phase

Now that the foundation has been set for the BPM project it is time to launch. The Launch Pad phase is where the project is scoped, established, and launched.

According to your book, the first two results that should be expected from the Launch Pad phase will include:

Definition of stakeholders involved or associated with the project.

Stakeholder engagement and commitment, and documented and agreed expectations.

The first five steps in this phase are all about ensuring this is done properly. Even though the project team is engaged and working hard, it is possible to fail in a project when the stakeholders or executive management is not properly engaged. In fact, this is one of the most commonly cited reasons for failed projects and an often discussed cause for frustration for all involved.

For this discussion topic, search for and discuss a news article or a case study in which a company has failed in a project due to lack of stakeholder engagement. Answer the following questions, copying the numbered format.

Describe what the project/situation was.

List who the stakeholders were.

Describe why they were not properly engaged (what happened?).

Describe how this impacted the outcome of the project.

Do not forget to cite and reference your sources in APA format (use the Kaplan Writing Center for APA help).

4

Determining Targets Through Root Cause Analysis

It is important to identify what issues will be targeted before revision can begin in the upcoming Innovate phase. In the Understand phase, you conduct root cause analysis which not only helps to determine the right problems to attack, but also gather an understanding of where you are currently and where you need to be. Correct identification will allow you to make quick improvements, which would not be possible if you only treated the symptoms.

For this Discussion topic, first:

Explain, in your own words, what the difference is between root cause analysis and simply identifying issues in a process.

Then, research and describe an article or a case study where a company has performed a successful root cause analysis. This means they went deeper than identifying just the symptoms.

Explain what the symptoms were and what root causes they identified as the culprits.

How did this analysis help the company create quantifiable, specific targets/objectives in their improvement efforts?

Make sure to describe how they accomplished this- there are various specific methodologies beyond sitting and talking in a room that can be used for this purpose. For example, root cause analysis is part of Six Sigma, which has specific tools for carrying this out.

If you cannot clearly show the distinction between the root causes and symptoms in the case, then you do not have the right case. You are not looking for cases where someone just identified problems by talking to people — root cause analysis is a very specific term that describes using formal methodologies to go beyond the most obvious issues. Your example should demonstrate this in depth analysis.

5

Innovate Phase

Your book suggests that the purpose of the Innovate phase is to make the process(es) within the scope of the project as efficient and effective as possible. Further, it says that the best way to develop the new process options and alternatives is through the use of various workshops. The practice of using workshops and group input to examine processes and identify potential avenues for improvement has been well researched (see step 7 in your text for some discussion). There are various potential obstacles in this effort and many methods have been suggested to handle them.

For this Discussion, do the following:

Research and describe one methodology suggested for improving the efficiency of innovate workshops for evaluating processes and recommending improvements. The book contains a list of various innovation activities.

Describe your experience with such a process where you were part of a process improvement effort. What kinds of difficulties did you experience and how were these resolved, if at all?

You may find that you will need to do additional research using the Kaplan virtual library or the Internet.

Do not forget to cite and reference your sources in APA format (use the Kaplan Writing Center for APA help).

6

When it comes to performance management and measurement “you get what you measure” or “you get what you set.” When studying issues in this area, it is very useful to see cases where management motivated the unintended behavior from employees.

For this Discussion, research and summarize an article that discusses a situation in which the performance management and measurement systems put into place either failed to promote the desired behavior, or outright backfired. Include the following details:

Brief description of the situation.

The desired outcome.

The actual outcome.

Reasons why the effort failed.

7

Implement Phase Strategies

Table 20.1 lists four strategies for implementing projects. As with other strategies, each approach may work or fail depending on the specific situation. For this Discussion, select one of the four strategies. Then using the Kaplan Library or the Internet, find an example of a real-world implementation that used this strategy. After you describe the example, analyze why you think they went with the strategy they selected and provide your assessment whether they made the right selection.

8

The chapter on Realize Value Phase describes the steps that must be taken to ensure targeted business benefits are realized. These steps, while they are all listed in this chapter, are meant to be carried out during the earlier phases. These will tie the revision to a focused effort on accomplishing the clear and justifiable goals set in the beginning of the project.

For this Discussion, research news articles and give an example where a BPM project failed to provide the expected benefits due to skipping one or more of these steps.

Describe the situation.

Assess which of the steps listed in the chapter appear not to have been carried out properly.

Were there clear metrics and justifiable goals in this project? Why were these goals not achieved?

9

Balanced Score Card

In step 3 of the sustainable performance phase, balanced score card (BSC) is discussed as one way of embedding ongoing performance measurement into management. BSC is used quite a bit in organizations that want to ensure their strategies are reflected in the performance metrics.

For this discussion:

Research and describe a real world implementation of balanced score card.

Discuss how it is used for sustaining performance as described in this chapter.

This connection between the BSC implementation and sustainable performance is the key to this discussion, so make sure your example demonstrates this connection.

10

Topic 1: BPM in the Global Marketplace

Throughout this course, many discussion opportunities come up where you need to respond to other people's opinions and comments. Then respond to your Discussion topic after you have completed your Reading.

For companies whose operations span the globe, BPM can be a strong tool in implementing change or establishing standards across all operations. These efforts are very challenging, however, since the scale is so large and the project is so difficult to coordinate.

For this Discussion, research and summarize an article about a global company executing a BPM project either successfully or unsuccessfully. Include the following elements:

Summarize the situation and the company

What were the motivations for the effort? How did the company expect the BPM project to help with their global competitiveness?

What were some challenges they faced in this project?

Were they successful? If they did well, what were the critical success factors they were able to implement? If they failed, what were the risks they failed to mitigate?

Topic 2: BPM Outcomes

You will end the Discussions with self-reflection. Take a moment to look back and examine what you have learned. Then look ahead to your plans for using the knowledge you gained. Answer the following questions:

If you had to explain to your boss or to a prospective employer what you have learned about business process management in this course and how you can help them going forward, and you were limited to 200 words (give or take), what would you say?

Now that you have gained this knowledge about BPM, do you have any plans in your professional development or learning plans to build on it?

quizes

The BPM house does not include:

Student Answer: BPM foundations

BPM discovery

BPM enablement

Operational Processes

Points Received: 0 of 2

Comments:

Question 2. Question : Which of the following statements is true about BPM?

Student Answer: BPM is better than the past options for process improvement.

External people are needed to support BPM.

There is a robust methodology to support BPM.

BPM is complex and difficult.

Points Received: 0 of 2

Comments:

Question 3. Question : The critical success factor a BPM project includes all of the following except:

Student Answer: Time pressure for completing the project

Empowered BPM leader and team

Clearly understood business drivers

Driven by senior leadership

Points Received: 0 of 2

Comments:

Question 4. Question : Which of the following is not a trigger for considering BPM?

Student Answer: Compliance or regulation

The need to provide managers with more control

Hiring of new management

Poor stakeholder service levels

Points Received: 2 of 2

Comments:

Question 5. Question : Which of the following is not one of the legs of the BPM success stool?

Student Answer: People

Procedures

Process

Technology

Points Received: 2 of 2

Comments:

Quiz 2

Question 1. Question : Which of the following is not one of the ways BPM projects are typically initiated?

Student Answer: Strategy led

Budget led

Business issue led

Process led

Points Received: 2 of 2

Comments:

Question 2. Question : Hamel’s innovation stack corresponds to the strategy execution void in the 7FE model. Which of the following elements is not part of the innovation stack?

Student Answer: Service innovation

Strategic innovation

Operational innovation

Management innovation

Points Received: 2 of 2

Comments:

Question 3. Question : Which of the following is not one of the three strategic options for a company based on Treacy and Wiersma?

Student Answer: Customer intimacy

Product Leadership

Operational excellence

Employee focus

Points Received: 2 of 2

Comments:

Question 4. Question : Which of the following is not a process improvement scenario?

Student Answer: Under the radar

Star project

Business as usual

Pilot project

Points Received: 0 of 2

Comments:

Question 5. Question : Strategy determination, while difficult, is the easy part. It is the execution of the strategy that is the difficult aspect.

Student Answer:

Points Received: 2 of 2

Comments:

* Times are displayed in (GMT-07:00) Mountain Time (US & Canada)

unit 3

Question 1.1.SMART project goals do not include which of the following attributes?

(Points : 2)

Specific

Measurable

Achievable

Robust

Question 2.2.Which of the following definitions are not used in the Keen process worth matrix?

(Points : 2)

Rewarding

Liability

Background

Mandated

Question 3.3.Which of the following is not a role in the process teams?

(Points : 2)

Team leader

Customer liaison

Process experts

User team representatives

Question 4.4.Which of the following is a deliverable identified as an outcome of the Launch Pad Phase?

(Points : 2)

Process maps

Project scope document

List of agreed process goals

List of high level business processes and metrics

Question 5.5.Which of the following should not be part of determining process goals?

(Points : 2)

Stakeholder needs

Benchmarking against competitors

Organization strategy

Current promises to customers

unit 5

Question 1.1.Which of the following risk does not belong in the Innovate phase?

(Points : 2)

The process does not match the strategy of the organization

The organization is too ambitious in solutions generated

Solutions generated are not feasible

Too many revision options are selected

Question 2.2.Which of the following is not an innovation technique?

(Points : 2)

Combination

Discovery

Tantalization

Synchronization

Question 3.3.Which of the following steps should be used to create involvement and gather ideas?

(Points : 2)

Executive kick-off workshop

Internal mobilization

Future process metric projection

Simulation

Question 4.4.Which of the following activities is not related to innovation?

(Points : 2)

Role playing

Forecasting

Demonstration

Brainstorming

Question 5.5.Process gap analysis does not include which of the following?

(Points : 2)

People skills evaluation

Process issues

Relevant metrics

Required changes

unit 7

Quiz 7

There is a portfolio of projects where there is a strong interdependency. Which type of implementation strategy should the organization employ when rolling out changes?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 0 of 2

Comments:

Question 2. Question : If a revised process cannot be put into place at the same time as the old process, which type of implementation strategy should the organization employ?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 0 of 2

Comments:

Question 3. Question : A process is being implemented in a large scale project where there is a great deal of similarities across the various regions and business units. Which type of implementation strategy should the organization employ?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 2 of 2

Comments:

Question 4. Question : Which type of plan is required to deal with reversing an implementation?

Student Answer: Roll-out plan

Back-out plan

Contingency plan

Pilot program

Points Received: 2 of 2

Comments:

Question 5. Question : User acceptance testing takes place in which of the following activities?

Student Answer: Roll-out planning

Back out planning

Contingency planning

Pilot program

Points Received: 0 of 2

Comments:

unit 9

Question 1.1.The deliverable “value monitoring and maximization” would be used in which phase?

(Points : 2)

Enablement

Foundations

Realize value

Sustain performance

Question 2.2.Refining the performance management approach is used in which phase?

(Points : 2)

Enablement

Foundations

Realize value

Sustain performance

Question 3.3.Which of the following would not be an input from the Understand phase to the Sustainable performance phase?

(Points : 2)

Prioritized quick wins

Performance measures

Metrics baseline

People capability matrix

Question 4.4.Which of the following should not be embedded in an organization’s performance management?

(Points : 2)

Stakeholder visions and expectations

Management expectations

Customer experience throughout the process

Costs of implementation

Question 5.5.When evaluating project results, all of the below are appropriate assessments except:

(Points : 2)

how much headcount was reduced.

how much faster the processes are executed.

how much employee satisfaction has improved.

how much customer satisfaction has improved.

unit 8

Question 1. Question :

Identifying potential benefits and entering in a benefits register should be accomplished in which phase?

Launch Pad

Understand

Innovate

Implement

Question 2. Question :

Establishing baselines and comparative measurements should be carried out in which phase?

Sudent Answer: Launch Pad

Understand

Innovate

Implement

Question 3. Question :

The critical success factors in this phase include all of the following except:

Planning benefit delivery with respect to timeframes and costs

Agreement of the roles, responsibilities and accountabilities

Mapping out process details

Benchmarking against other organizations

Question 4. Question :

Checks in the value monitoring maximization step do not include:

Creating an organization chart

Auditing internal compliance against benefit targets

Reviewing project plans and registers to ensure completion of required activities

Reviewing benefits

Question 5. Question :

Benefits delivery and tracking is part of which phase?

Foundations

Innovate

Realize value

Sustainable performance

unit 6

Question 1.1.Which of the following is not an objective of the organizational chart created in the People Phase?

(Points : 2)

Minimize departmental interfaces

Create direct access to upper management

Maximize process effectiveness and efficiency

Minimize the layers of management

Question 2.2.The goal of the people core capabilities gap analysis is to:

(Points : 2)

Determine the gap in the skills required between the current and redesigned process.

Determine the gap in the skills required between management and line employees.

Determine the gaps in skills required that automation will be designed to fill in.

Determine the increased capacity required to compensate for the lacking skills.

Question 3.3.In a RASCI model,”R” stands for:

(Points : 2)

Reschedule

Resource

Responsibility

Review

Question 4.4.Which of the following is not a key element of a people strategy?

(Points : 2)

Relevant corporate values

Reward and recognition

Learning and development

Job creation

Question 5.5.The workplace shifts that must be considered in the People Phase do not include:

(Points : 2)

Need for flexible working hours

Increasing number of contractors

Use of mobile technology

Unions and labor laws

unit 4

1.Which of the following is not true about quick wins?

(Points : 2)

Quick wins can help the project become self-funding.

Quick wins should be suggested by front line employees.

Quick wins do not need approval so they can be executed quickly.

Quick wins must be validated to ensure feasible implementation.

Question 2.2.The reasons to complete a metric analysis do not include which of the following?

(Points : 2)

Provide an analytical view of the organization

Aid in the prioritization of the processes

Identify poorly performing employees

Allow benchmarking of process

Question 3.3.The Understand phase accomplishes all of the following except:

(Points : 2)

Ensure a common understanding of the facts

Develop solutions for fixing deficiencies

Obtain key metrics for establishing baselines

Determine whether improvement is possible or necessary

Question 4.4.Process modeling does not accomplish which of the following:

(Points : 2)

Create a map to which all employees must adhere

Demonstrate the shortcomings of the current situation

Create a common understanding of the process

Produce models that can be used as documentation

Question 5.5.The Understand phase report should include all of the following except:

(Points : 2)

Purpose of this phase

List of stakeholders

Identified issues and causes

Proposed solutions

Unit 1 Assignment: Defining a Business Process

Your book proposes a business process management (BPM) model that consists of 10 phases. As you learn about each of these phases, you will be applying the concepts to a specific business process.

You will select the process you will use in this Assignment. You will prepare the foundation for your project by identifying a real-world organization that would benefit from applying the business process management (BPM) model in the workplace. You may select the organization where you currently work OR where you previously worked. If possible, you should strive to choose an organization and process that you have knowledge about. If you select an organization that you do not have direct contact with, be sure you can gather sufficient information (via the library, the Internet, or by interview) about the organization and its operations.

It is important to select a process that will provide a good basis for applying the various phases that you will be learning. To get a better understanding of what is coming up, it is recommended that you carefully read the two and a half page summary of the 10 phases that starts on page 106. This may give you an idea of what type of questions you will be asking about the process you select.

For this Assignment, write a paper that includes the following components (use the subheadings below):

Organization

Identify and provide details regarding the organization for which you will be presenting information about the BPM model. Include the company name, location, size, and primary business area (What does the business do?). Also, describe what connection you have to the organization, if any. If not, explain how you will gather information about their operations.

Process

Describe the business process that you have selected, as you did in the discussion. Clearly state:

1. The objective of the process.

2. The scope (Where the process begins and ends).

3. A brief description of those involved.

In order to ensure the process you select is rich enough to support this project; your answer to the items in the following checklist must be “yes.”Briefly explain each item:

? Significance: Does this process have some strategic significance or a significant impact on the operations of the organization?

? Scope: Does this process have various stakeholders, in addition to multiple people involved in its execution?

? Clarity: Is it possible to identify and list the steps in this process, from beginning to end?

? Outcomes: Are there specific goals and deliverables associated with this process that can be listed and measured?

Justification

1) Why should the company undertake a BPM project on this process (what are some triggers)?

2) How can this business or organization benefit the BPM model?

Grading note:In the grading rubric below, you will see a section on analysis andcritical thinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms, without applying the concepts and analyzing your specific project, may get you points in the content section, but you will lose points in the analysis section.

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and save it as

Username-MT400- Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-

Unit 1.docx). Submit your file by selecting the Unit 1: Assignment Dropbox by the end of Unit 1.

Review the grading rubric below before beginning this activity.

Assignment grading rubric = 60 pointsnit

10 Assignment: BPM and Global Competitiveness

In this Assignment on case analysis of two global companies implementing BPM, you will engage in developing the following professional competencies:

?Global awareness

For this Assignment, respond using the critical elements below:

Critical Elements:

? Write your original response in Standard American English, paying special attention to grammar, style, and mechanics.

? Respond to the questions in a thorough manner, providing specific examples of both the expected benefits and the risks/issues.

? Ensure that your viewpoint and purpose are clearly stated.

? Demonstrate logical and appropriate transitions from one idea to another.

? Your paper should be highly organized, logical, and focused.

In this Assignment, you will analyze cases 1 and 2 from the chapter and respond to questions related to the role of BPM in global competitiveness.

1. Case 1 describes a global automotive component company. There were issues that limited the company’s ability to be more competitive in the global marketplace and they were able to address these through a BPM project. What were these issues and what were the expected benefits from BPM to help them become more competitive?

2. How do you assess their success? If you think they are doing well, what were the critical success factors they were able to implement? If they are not doing well, why not (what are the risks they failed to mitigate?)


Part II – Quick wins

In the second part of the Assignment, identify two quick wins for your process. Describe what they are, how they can be accomplished quickly and why they will provide a boost to the project.

Part II – Quick wins

Quick win 1

Details

Quick win 2

Details

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 4.docx). Submit your file by selecting the Unit 4: Assignment Dropbox by the end of Unit 4.

Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this activity.

Assignment grading rubric = 60 points

Unit 4 Assignment: Metrics and Quick Wins

Unit 2 Assignment: Strategy-Process Alignment

Following your Discussion this week, you are going to explore the strategy of an organization then evaluate the connection of the selected process to this strategy.

For this Assignment, write a paper that includes the following components (use the subheadings below):

Part I – Organization’s Strategy

Briefly describe the following elements regarding your selected organization:

1. Vision/Mission

2. Goals

3. Implementation strategy. (Use the model by Treacy and Wiersma in Chapter 13 and identify which one of the three strategic options fits the company’s approach the best, explain how and why).

Part II – Alignment of the Process to the Company Strategy

In this section of the Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business processyou will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.

Based on the concepts in Chapter 13, assess the following elements:

1. How well does the process you selected supports strategic choice (based on #1–3 above)? Your analysis should be specific to the selected business process and not a general discussion of the business.

2. Where in Table 13.6 would this process fall with respect to the BPM activity and approach? Explain.

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 2.docx). Submit your file by selecting the Unit 2: Assignment Dropbox by the end of Unit 2.

Grading note: In the grading rubric below, you will see a section on analysis and critical thinking. The points in this section will partly be based on your ability to apply the concept

discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this activity.

Assignment grading rubric = 60 points

Unit 2 Assignment: Strategy-Process Alignment

Unit 2 [MT400: Business Process Management]

Unit 5 Assignment: Innovation and Risk

The chapter on the Innovate phase lists the recommended steps to ensure that the phase is executed successfully. In this Assignment, you will explore the risks associated with not carrying out these steps properly and you will examine which types of innovation activities would be best.

In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.

For this Assignment, write a paper that answers the following questions (use the subheadings/numbered questions below to organize your paper):

Question 1 – Risk Analysis

Which of the steps that the book recommends for the Innovate phase do you think is most critical for your BPM project?

1. Explain the importance of the step for your selected process. Be specific to your situation; do not describe the significance of the step in general terms.

2. Justify your answer by stating what risks will arise if the step you identified is not carried out properly.

3. Explain what measures you will take to implement this step properly and mitigate these risks in your project.

Do not provide generalities. Make sure you are specific about both the risks and the measures as they apply to your selected process.

Question 2 – Innovation Activities

There are many different activities for creating solutions identified in the Understand phase. The effectiveness of these activities depends on many factors, including the organizational makeup and the circumstances of the process.

Describe an innovation activity that you think will work best for your selected organization. Include the following details:

1.Describe the activity.

Unit 5 [MT400: Business Process Management]

2. Describe the objectives of the activity.

3. List who should be participating.

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 5.docx). Submit your file by selecting the Unit 5: Assignment Dropbox by the end of Unit 5.

Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this activity.

Assignment grading rubric = 60 points

Unit 5 Assignment: Innovation and Risk

In this Assignment, you will examine the roles in the selected business process and the performance management in the organizations.

In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.

For this Assignment, write a paper that answers the following questions (use the subheadings/numbered questions below to organize your paper):

RASCI Model and Performance Management

1. In any process, it is important to have a clear definition of who is responsible for the activity and to whom they are accountable, in addition to identifying those that may be in support positions. Following the RASCI model described on page 362, create a table similar to 18.2 which define these roles for your selected process. In addition to including the table, describe each role briefly.

2. As you explored in the Discussion Board, the performance measures play a large role in determining the actions of the employees involved in the process. Identify three performance management metrics you will use to promote effective behavior from those involved in your selected process. Clearly explain the how the metric will be assessed, what the expected targets would be and how the metrics fit the process objectives.

After you answer the 2 questions above, include a section in which you briefly summarize the following, based on your work in the previous units. This summary should not be more than 1 page.

1. Who are the stakeholders you identified for this process? What are their expectations?

2. What were the three metrics you identified to follow as the project proceeds?

3. Which innovation activity did you recommend for your project? What were the goals and who would be participating?

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and save it as Username-MT400- Assignment-Unit#.docx (Example:TAllen-MT400 Assignment-Unit 6.docx).

Unit 6 [MT400: Business Process Management]

Submit your file by selecting the Unit 6: Assignment Dropbox by the end of Unit 6.

Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this activity.

Assignment grading rubric = 60 points

Unit 6 Assignment: RASCI Model and Performance Management

Analysis and Critical Thinking

Unit 9 Assignment: Mentors and Shadowing

In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.

As the BPM nears completion the process team must be concerned not only with the best-fit roll-out option but also in providing information to the work team that will handle the completed process or process change to ensure they are successful. This often takes the form of "mentoring."

Mentoring is most often a one-on-one activity in which an “experienced” individual (the mentor) provides guidance and advice to someone with less “experience” (the mentee). Any mentoring relationship is, by nature of the process, a close one in which experiences, knowledge, and skills are shared.

The best way for mentors and mentees to share information is through a process called "“shadowing." Shadowing occurs when the mentee actively watches, follows, and participates in the activities, processes, or actions that are completed by the mentor. This provides a visceral and active learning environment.

Consider the BPM process you have been designing this semester and address the following (support your answers with research on mentoring and shadowing through the Kaplan Library and Internet):

1. Should all members of the BPM team be considered as possible “mentors”? Explain and justify your answer.

2. Who within the organization would be the “mentee(s)” for the institutionalization of the new processes? Make sure you fully support your conclusions.

3. Identify ways in which mentors and mentees can use “shadowing” as a method for tracking and assessing the ongoing changes within the company after completion of the BPM project.

After you answer the 3 questions above, include a section in which you briefly summarize the following based on your work in the previous 2 units. This summary should not be more than one page.

1. Which implementation strategy did you select as the best fit for your selected process? Why?

2. Which 3 metrics did you decide to use for assessing project success? What were the target rates?

AssignmentUnitDetails8[MT400:Busiandess ProcessRubricManagement]

Unit 8 Assignment: Establishing Baselines and Assessing Success

In this Assignment, through the evaluation of baseline metrics, you will engage in developing the following professional competencies:

?Analyze quantitative data

One of the key elements in realizing benefits is the establishment of a baseline. Your book suggests that the completion of metrics is an essential step at the time of modeling the current processes, and it is this baseline from which improvements are measured. In this Assignment, you will apply this concept to your project. You will also carry out a mathematical analysis of a fictional situation and make a determination about success.

To help you prepare for the Assignment, please view this 5 minute Kaplan Math Center video on percentages: “Interpreting Percentage Problems.”

In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.

For this Assignment, answer the following questions (use the subheadings/numbered questions below to organize your paper):

Question 1 – Establishing baselines

To begin with, list three metrics that you think can help you quantify the performance of the current process. List and define the metrics clearly, explain why each metric is important in the assessment of the process and then give an example of the statistic units. For example, if your metric is “speed of processing” it may be defined by how quickly each employee audits a tax form, and the example would be that “on average you would expect 8 tax forms audited per hour.” If you have already done this in a previous Assignment, you may copy and paste a summary from that Assignment.

Then, revisit the metrics that you selected for your baseline. For each metric, clearly discuss the following:

1) Describe what the metric is: how is it calculated and used currently?

2) As far as being used as a justifiable project goal, what kind of a change in this metric would constitute success? How did you arrive at this figure? If this target change figure is not possible to estimate now, then describe how you would

Unit 8 [MT400: Business Process Management]

compute it if you were actually carrying out this project: who would be involved and where would the data come from?

3) Examine the risks outlined in Table 21.2. Which is most likely to occur in this process revision? What actions would you take to address this risk? Be specific to your organization and selected process when addressing this; do not talk in generalities.

Question 2 – Case analysis

Read the following case study and answer the questions at the end.

In 2009 it was decided that ABC Tire Company would implement a BPM project with the following goals:

? Decrease the labor cost per tire and

? Increase profit from each tire sold by 5%.

To track the success (or failure) of the project they determined the following baseline data for2009.

Total #

Materials

Labor

Average

Average

of Tires

Cost Per

Cost Per

Retail Price

Profit Per

Sold

Tire

Tire

Per Tire

Tire

22,594

$21.23

$12.67

$119.00

$85.10

After implementing the BPM project ABC Tire Company reviewed the value of the project after a year and identified the following information:

Total # of

Total Materials

Total Labor

Average Retail

Tires Sold

Cost

Cost

Price Per Tire

27,669

$533,450.00

$397,555.00

$122.13

Using the data provided above calculate and fill in the following table (show all your work; completing the table without the calculations will result in no credit):

Materials

Labor

Average

%

%

%

Cost Per

Cost

Profit

Increase

Increase

Increase

Tire

Per

Per Tire

or

or

or

Tire

Decrease

Decrease

Decrease

in

in Labor

in

Materials

cost Per

Average

cost Per

Tire

Profit Per

Tire

Tire

Unit 8 [MT400: Business Process Management]

After the table is complete, address the following questions::

1. Why is it important to ensure that the baseline data is accurate?

2. Was the project successful? Why or why not?

Directions for Submitting Your Project

Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 8.docx). Submit your file by selecting the Unit 8: Assignment Dropbox by the end of Unit 8.

Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this activity.

Assignment grading rubric = 60 points

Unit 8 Assignment: Establishing Baselines and Assessing

Success

Assignment Requirements

Points

Points Earned

Possible

by Students

Content, Focus, Use of Text and Research:

Selected and justified metrics to

0-15

be used for establishing a

baseline.

Calculated the correct values for

0-10

the table in question 2.

Answered the questions

0-5

correctly in question 2.

Unit 8 [MT400: Business Process Management]

Analysis and Critical Thinking

Responses demonstrated critical

0-18

thinking and analysis and

exhibited application of

information.

Spelling, Grammar, APA Format

Clear business writing. Spelling

0-12

and grammar are acceptable.

Effective use of APA. Followed

the required format and

instructions.

Total

0-60